General Dynamics is a global aerospace and defense company offering products designed to provide safety and security to people around the world. In the past, General Dynamics has p
Software Asset Management (SAM) Analyst
Location
United States
Posted
79 days ago
Salary
$85.1K - $97.8K / year
Seniority
Mid Level
Job Description
Software Asset Management (SAM) Analyst
General Dynamics
Role Description Seize your opportunity to make a personal impact as a SAM Analyst supporting the Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS CPT) program. As a SAM Analyst, our work depends on developing software asset management reporting capabilities, while ensuring accurate data collection, compliance tracking, and cost optimization. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. - Develop and maintain detailed reports and dashboards for SAM operations - Monitor software utilization, license compliance, and procurement analytics - Generate Effective License Position (ELP) reports and audit-ready documentation - Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders - Ensure data integrity and consistency across all reporting platforms - Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success - Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency - Serve in a mentoring and/or task leadership capacity to support other team members as required Qualifications - Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience - Minimum 5 years of experience in Software Asset Management or IT asset reporting roles Requirements - Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting - Understanding of SAM/ITAM principles and their integration into enterprise infrastructure - Strong skills with SQL, Excel, and ServiceNow Performance Analytics - Familiarity with software license compliance metrics and entitlement tracking - Knowledge of SaaS usage analytics and license reclamation processes - Ability to interpret cost optimization opportunities from financial models or vendor pricing structures - Understanding of contract and licensing terms and conditions including initial procurement of Hardware, Software, ODCs, and Support/License renewals - Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents - Experience in process improvement and automation to reduce dependencies on manual workflows and reporting Benefits - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Flex work weeks where possible - Paid parental, military, bereavement, and jury duty leave - 15 days of paid leave per calendar year - 10 paid holidays per year - Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
Job Requirements
- Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
- Minimum 5 years of experience in Software Asset Management or IT asset reporting roles
- Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting
- Understanding of SAM/ITAM principles and their integration into enterprise infrastructure
- Strong skills with SQL, Excel, and ServiceNow Performance Analytics
- Familiarity with software license compliance metrics and entitlement tracking
- Knowledge of SaaS usage analytics and license reclamation processes
- Ability to interpret cost optimization opportunities from financial models or vendor pricing structures
- Understanding of contract and licensing terms and conditions including initial procurement of Hardware, Software, ODCs, and Support/License renewals
- Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents
- Experience in process improvement and automation to reduce dependencies on manual workflows and reporting
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Flex work weeks where possible
- Paid parental, military, bereavement, and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance
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Deal Desk Analyst
OptroOptro helps enterprises transform risk into opportunity, redefining GRC for the agentic future of risk management.
Who We Are Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte! Why this Role is Exciting: Optro is seeking a Deal Desk Analyst (Temp) to join our Global Deal Desk team. The Deal Desk Analyst Contractor role is viewed as a trusted and recognized business partner to the Sales Field Organization. The Deal Desk Analyst will support all commercial-related activities including, but not limited to, deal structuring and pricing, contract creation, review and approval for quotes, and providing support to the Sales Field on Optro’s quoting tools. Location: TIMEZONE: Pacific/ Mountain Time Key Responsibilities: - Provide expert guidance to the Sales field and Customer Success in the areas of deal structuring, pricing, redlining and contract management. Participate in deal reviews with Sales/Sales Leadership to help drive Account-Level strategy on pricing/deal structuring. - Ensure deals are structured and processed efficiently and align with company policies. - Review, interpret, and confirm contract terms and conditions; work closely with finance and legal teams to ensure all contracts are accurate. Verify compliance with internal policies - Responsible for drafting, modifying, and finalizing contracts including new, add-on, and upsell business for Cloud Subscription Services. - Review and approve deals for Optro customers and prospects. - Anticipate issues and initiate actions to resolve them using professional judgment and concepts, company policies, and procedures. - Deal with day-to-day queries from Sales, and Account Management teams on Optro’s quoting tools and/or CRM system. Participate in testing, as requested, to support quoting tool enhancements. - Support Sales enablement through new hire training initiatives and ad hoc training requests as needed. - Independently drive efficiency and process improvements. Support commercial projects on an as-needed basis. Attributes for a Successful Candidate: - Requires a 4-year college degree - A minimum of 3 years professional experience in Deal Desk in a SaaS company. - A bias towards velocity - A “Customer First” perspective and ethos - Experience supporting global / multinational customer and deals - Outstanding business partnering skills – able to interact positively with the Sales Field and influence business outcomes. - Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with SaaS revenue recognition policies a plus - Excellent understanding of commercial terms and conditions - The ability to acquire knowledge of our products and the value they provide to Optro’s Customers. - The ability to acquire a thorough understanding of Optro’s corporate goals and objectives and consider these goals/objectives within the design of offers. - Ability to organize, prioritize, complete activities and meet deadlines on a daily basis. Nice to Have - Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – Optro's, SFDC and CPQ experience a plus. Our Company Values - Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a mindset. - Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. - Drive innovation: Create the future. Continuously improve what exists and invent what’s next. - Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success. - Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve. 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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. SENIOR Technology BUSINESS ANALYST WITH HEALTHCARE BACKGROUND Requirement: · Candidate will be required to interact with business users to elicit and understand business requirements. Tailor communication to different audiences, such as management, stakeholders, users, SMEs, developers, and others in a format appropriate for the audience · Experience in Health care industry (Pharmacy Benefits Management, Medicaid, Medicare, Insurance) · Advanced skills in system analysis, problem solving, requirements elicitation, Requirements organization. (including experience with requirements management tools) · Requirements management and communication, Translating and simplifying requirements and documentation. · Strong documentation skills of business process and creating workflows using tools such as Visio, Power point · Knowledge of SQL, database, and relational data models. · Effective analytical and presentation skills. · Strong oral, written communications and interpersonal skills. · Successfully function within a project team and be a team player in an environment of deadlines and project milestones. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is ($85,470 - $111,000) Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.
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You pay attention to the details. - You enjoy spending your weekends reading the health section of the paper or listening to healthcare podcasts. 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Education - Masters degree preferred, but not required. Bachelor's degree required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,300.00 - $159,120.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/23/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.




