• Your primary responsibility is to competently support Fressnapf employees with IT incidents and inquiries. • Hardware and software troubleshooting • Receiving, prioritizing and handling incoming incidents and service requests (by phone or via a ticketing system). • Performing initial analyses, resolving issues, and escalating to 2nd level support when necessary. • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

Role Description We are seeking a reliable and customer-focused Service Desk Analyst (Level 1 IT Support) to provide front-line technical support across a large enterprise environment, including multiple hospital networks and corporate operations. This role requires strong troubleshooting skills, excellent communication, and the ability to resolve technical issues efficiently in a fast-paced, remote setting. Key Responsibilities - Provide Level 1 / 1.5 IT support for incidents and service requests - Serve as the first point of contact via phone, email, and ticketing systems - Troubleshoot and resolve issues related to Windows OS, MS Office, password resets, and basic IT systems - Log, track, and manage tickets through resolution in accordance with SLAs - Escalate complex issues to higher-level support teams when necessary - Monitor and respond to auto-generated alerts and service queues - Maintain accurate documentation of incidents, requests, and resolutions - Ensure high-quality customer service and user satisfaction - Follow escalation and paging procedures to meet service level targets - Contribute to continuous process improvement initiatives - Participate in special projects and additional support tasks as needed Qualifications - Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience) - Minimum 1 year of experience in IT support or service desk environment - Experience supporting users in enterprise, healthcare, or corporate environments - Familiarity with EDP applications and data processing systems - Experience with ticketing tools such as ServiceNow (preferred) - Strong troubleshooting, analytical, and problem-solving skills - Excellent communication and customer service skills Technical Skills - Proficiency in Windows OS and Microsoft Office Suite - Experience with password management and user account support - Basic knowledge of IT infrastructure, networks, and applications - Ability to manage multiple tickets and priorities simultaneously Company Description

• Provide architectural leadership across multiple initiatives or domains, ensuring solutions are coherent, reusable, and aligned with enterprise direction. • Balance business outcomes, technical risk, cost, and sustainability, operating beyond individual solution delivery to shape enterprise-wide outcomes. • Focus on enterprise and portfolio-level architecture, not day-to-day solution design. • Shape architecture across multiple initiatives, products, and domains to ensure enterprise coherence. • Ensure solution designs align with enterprise standards, target architectures, and transition roadmaps. • Identify cross-domain dependencies, systemic risks, and opportunities for reuse. • Contribute to the development and continuous evolution of enterprise standards and patterns. • Maintain and curate enterprise architecture views, inventories, and roadmap inputs within the EA repository. • Identify and prioritize architectural risk and technical debt reduction opportunities across initiatives. • Act as Solution Architect on exceptionally complex or strategic initiatives where required. • Mentor and guide Solution and Lead Architects to raise architectural maturity. • Act as a trusted architectural advisor to business and technology leaders.

Title: IT Manager Location: Las Vegas, NV, US, 89119 Workplace: Regular Full Time Department: IT Job Description: ATS Corporation | Overview ATS Corporation is an industry-leading automation solutions and technology provider to many of the world's most successful companies. Using extensive knowledge and global capabilities in custom and repeat automation, automation products and value-added solutions including pre-automation and after-sales services, ATS businesses address the sophisticated manufacturing automation and service needs of multinational customers in markets such as life sciences, transportation, food & beverage, consumer products, and energy. With a dynamic culture that is bolstered by driven employees and the ATS Business Model (ABM), ATS companies are united by a shared purpose of creating solutions that positively impact lives around the world. Founded in 1978, ATS employs over 7,000 people at more than 65 manufacturing facilities and over 85 offices in North America, Europe, Southeast Asia and Oceania. The Company's common shares are traded on the Toronto Stock Exchange and the NYSE under the symbol ‘ATS’. Job Summary: The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North Aemrica position where you are responsible for 2 IT staff, 5 factories and 3 ERPs. This position serves as the liaison between Corporate IT and the business units within Paxiom. As the It manager, you are responsible for working on segment-wide standards, managing the IT budget and improving Ebit by finding real cost savings. 1. Governance, Risk, and Compliance (GRC) - Ensure ongoing SOX compliance across all IT systems and processes. - Oversee IT audits (internal and external), including evidence collection and remediation tracking. - Maintain and update IT policies and procedures aligned with global regulatory requirements. - Manage access controls, segregation of duties, and change management processes. - Collaborate with Legal and Finance teams to ensure compliance with data privacy laws (e.g., GDPR, CCPA). 2. Strategic Planning & Leadership - Develop and execute a Paxiom IT strategy aligned with business goals. - Lead digital transformation initiatives across manufacturing plants. - Manage g IT budgets, forecasting, and cost optimization. - Build and maintain a high-performing IT team. - Represent IT in leadership meetings and strategic planning sessions. 3. Infrastructure & Operations - Work with corporate IT for network architecture, data centers, and cloud infrastructure. - Ensure high availability and disaster recovery plans are in place and tested. - Standardize and optimize IT service management in Jira (e.g., ITIL practices). - Monitor and improve system performance, uptime, and scalability. - Manage global vendor relationships and service-level agreements (SLAs). 4. Cybersecurity - Enforce cybersecurity strategy and incident response planning. - Ensure security awareness training for all employees globally. - Escalation point for cybersecurity events - Respond to and report security incidents in compliance with SOX and other regulations. 5. Applications & Data Management - Oversee enterprise applications (ERP, CRM, HRIS, etc.) and their integration. - Ensure data governance, quality, and lifecycle management. - Support business intelligence and analytics initiatives. - Manage software development and deployment pipelines, ensuring secure and compliant releases. - Align application portfolios with business needs and global scalability. 6. Communication & Collaboration - Foster cross-functional collaboration between IT and other departments. - Ensure global teams have access to collaboration tools (e.g., Teams, SharePoint). - Support remote work infrastructure and policies. - Communicate IT strategy, risks, and performance to stakeholders. 7. Innovation & Emerging Technologies - Evaluate and implement emerging technologies (AI, IoT, blockchain) where applicable. - Promote a culture of innovation and continuous improvement. - Lead pilot programs and proof-of-concept initiatives globally. Education: A post-secondary degree or diploma in computer science, business intelligence or equivalent. Experience and Skills: - Working with CRMs, Zoho - Working with ERPs, Syspro, - Working with Engineering tools, CAD, SolidWorks - Managing distributed teams - Very strong interpersonal skills - Experience working with large data and creating reports - Working in a Sox environment Personal Attributes • Excellent analytical, mathematical and creative problem-solving skills. • Excellent listening, interpersonal, written, and oral communication skills. • Ability to conduct research into systems issues and products as required. • Ability to communicate ideas in both technical and user-friendly language. • Highly motivated and self-directed. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Experience working in a team-oriented, collaborative environment.