Messe Dortmund GmbH

• Provide competent support for IT incidents and inquiries from Fressnapf employees • Hardware and software troubleshooting • Receive, prioritize and process incoming incidents and service requests (by phone or via a ticketing system) • Perform initial analysis, resolve issues where possible and escalate to 2nd level support when necessary • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)

• Your primary responsibility is to competently support Fressnapf employees with IT incidents and inquiries. • Hardware and software troubleshooting • Receiving, prioritizing and handling incoming incidents and service requests (by phone or via a ticketing system). • Performing initial analyses, resolving issues, and escalating to 2nd level support when necessary. • Experience working with ticketing systems (e.g., ServiceNow, Jira, Helix, Omnitracker)