Role Description Lightspeed is looking for a Senior Revenue Operations Analyst to join our global team, supporting our international business. In this role, you’ll analyse and optimise operational data to deliver timely, accurate insights that drive better decision-making, while partnering closely with Sales, Marketing, and Customer Success to align on insights, improve processes, and strengthen revenue operations. If you enjoy uncovering root causes, identifying patterns, and collaborating across teams, this is a great opportunity to make an impact. What you’ll be doing: - Extract, analyse, and interpret data from CRM systems, marketing platforms, and other sources to identify trends and KPIs, translating insights into clear, actionable recommendations. - Build and maintain scalable dashboards and reports to effectively communicate insights to leadership and cross-functional teams. - Track and analyze key sales metrics and funnel performance to identify bottlenecks and opportunities to improve conversion and overall performance. - Develop and maintain accurate revenue forecasts using historical data, pipeline health, and market trends. - Explore and apply AI-driven tools and automation to improve efficiency and scale revenue operations processes. - Partner with Sales, Marketing, and Customer Success teams to align on insights, improve processes, and drive operational effectiveness. - Identify and implement process improvements, including automation and workflow enhancements to increase efficiency and scalability. Qualifications - Strong business acumen with the ability to translate business needs into data and reporting requirements. - Prior experience using Looker or similar BI tools to build scalable dashboards and reports. - Advanced analytical skills, with the ability to turn complex data into clear, actionable insights and narratives. - Strong experience with Salesforce or similar CRM systems, including data structures, reporting, and data integrity. - Experience supporting revenue forecasting, pipeline analysis, and planning processes. - Ability to identify and implement process improvements that drive efficiency and scalability. - Proven ability to work cross-functionally and influence stakeholders across teams such as IT, IS, GTM Ops, Sales, and Marketing. Benefits - Lightspeed share scheme (we are all owners) - Unlimited paid time off policy - Flexible working policy - Work remotely from anywhere in the world for up to 60 days per year - Health and wellness benefit of $500 per year - Mental health online platform and counselling & coaching services - Paid leave and assistance for new parents - LinkedIn Learning license - Volunteer day - Dog friendly environment - Rooftop with dining space and BBQ facilities - Self-service cafe-style kitchen and fully stocked fridge, pantry & bar - Weekly catered lunches for the entire office - Exciting events hosted regularly by our Sydney Culture Club - Brand new office space located in Redfern, NSW

• Lead the technical discovery and implementation of high-value SalesOps projects • Serve as the primary point of contact for CROs and VPs of Sales • Partner with Operations and Growth leaders to define SalesOps point of view • Manage project milestones and deadlines with rigor • Initially act as an individual contributor, with goals of hiring and managing a team

About SuperhumanGrammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The OpportunityWe're hiring a Senior Equity Operations Manager to propel the next chapter of Superhuman's global equity program. This high-impact, individual contributor role will lead the technical, operational, and compliance execution of this program, working closely with Legal, People, and external advisors, and reporting to the VP of Corporate Development and Investor Relations on the Finance team. This is a growth opportunity for a driven, detail-oriented equity operations or legal/finance professional experienced in equity administration, M&A, or cap table management, eager to take ownership and scale processes. More specifically, this role will: - Support the administration of Superhuman's global equity programs, managing grants, releases, exercises, cancellations, and terminations - Ensure equity record accuracy in Shareworks, reconciling with HRIS, Payroll, and Accounting - Maintain equity transaction data, support monthly/quarterly close processes, and assist with stock-based compensation reporting - Prepare supporting documentation for SOX compliance, 409A valuations, board approvals, and external audit requests - Respond to equity inquiries with timely, accurate communication alongside the People team. - Supervise and manage relationships with external stock plan administration services - Coordinate closely with Legal on securities compliance, insider trading policy administration, and cap table updates - Partner with Payroll and Finance on tax withholding, mobility, and reporting - Drive process improvements and scalable procedure documentation as the company expands - Assist with board materials and cross-functional projects related to liquidity, expansion, and M&A Qualifications - 4–7 years of progressive experience in equity administration or legal/finance roles with relevant exposure (e.g., M&A, cap table operations, securities law, or tax) - Attained CEP Level I certification. Bonus points for candidates who have attained / are attaining CEP Level II - Strong analytical skills and advanced proficiency in Excel/Google Sheets, and ideally Coda - Working knowledge of equity compensation plans (ISOs, NSOs, RSUs), equity taxation concepts, and SEC or global compliance matters - Direct experience supporting companies during late-stage private financings, private-to-private stock-based M&A, facilitating secondary share transactions, and/or preparing for an IPO - Familiarity with equity compensation tools such as Shareworks, Carta, or similar, or equivalent experience with comparable platforms - Experience collaborating across Finance, Legal, Payroll, and People teams - Strong attention to detail, data integrity, and the ability to work independently - Comfortable operating in a fast-paced, high-growth environment with evolving structures and policies - Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and benefits - Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: - Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) - Disability and life insurance options - 401(k) and RRSP matching - Paid parental leave - Twenty days of paid time off per year, eleven days of paid holidays per year, and unlimited sick days - Home office stipends - Caregiver and pet care stipends - Wellness stipends - Admission discounts - Learning and development opportunities Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. United States: Zone 1: $158,000 - $218,000/year We encourage you to applyAt Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Remote

• You'll ensure all revenue systems operate in full compliance with ASC 606 and SOX, owning the ITGC and automated revenue control frameworks in partnership with Internal Audit. • You will translate technical accounting policies into scalable system configurations, ensuring accurate SSP allocations, contract modifications, and usage recognition logic. • You’ll identify bottlenecks in the order-to-cash lifecycle and implement automation to support high transaction volumes and reduce revenue close timelines. • You will act as a strategic bridge between Finance and technical teams, influencing senior leadership on investment priorities and managing third-party implementation partners. • You will serve as the primary systems liaison for external auditors during quarterly and annual audits. • You'll build and lead a Revenue Systems function, establishing change management governance and developing talent for a public-company-grade environment.