• Manage all aspects of user and license administration, including setup, deactivation, roles, profiles, and permission sets • Provide timely triage and resolution for user support tickets and technical inquiries • Build and maintain custom reports and dashboards to provide actionable insights for sales and marketing teams • Document system processes, custom configurations, and standard operating procedures to maintain an internal knowledge base • Execute Salesforce configuration changes such as custom fields, objects, lightning pages, and flow automation • Conduct user training sessions and develop supporting materials to improve platform competency • Gather and document requirements from stakeholders to translate business needs into technical solutions • Monitor user adoption rates and gather feedback to identify areas for system improvement • Assist with regular data hygiene tasks, including deduplication and mass updates using Data Loader • Assist with testing and QA in sandbox environments to ensure successful deployments

• Actively participate in the proper configuration and utilization of the organization's CRM platform. • Be a subject matter expert ready to craft and develop solutions to ever-changing business needs • Create and maintain excellent documentation of processes and solutions. • Participate in team discussions centered on transforming business requirements into system improvements, using best practices, and identifying opportunities for additional improvements

• Guide Salesforce-related initiatives, facilitating communication between cross-functional teams to ensure alignment with business goals aimed to further develop internal efficiencies • Lead comprehensive assessments of organizational capabilities to identify areas for improvement, providing actionable insights and recommendations to enhance efficiency and effectiveness • Customize Salesforce applications, including advanced object modeling, field configurations, record types, and page layouts, to meet dynamic business requirements • Develop and maintain complex Flows, data integration tools, and APIs to ensure a seamless integration between Salesforce and other enterprise applications • Collaborate with stakeholders to gather detailed requirements for new processes and initiatives, translating business needs into technical specifications and actionable plans • Oversee support intake channels, ensuring timely resolution of issues and continuous improvement of user experience • Liaise with stakeholders and leadership to communicate project progress, challenges, and opportunities, fostering a culture of transparency and collaboration

• Configure, secure, and support Restaurant365’s Salesforce platform to drive user productivity and data quality across multiple departments. • Own day-to-day administration, user management, platform security, and platform maintenance with skills in Salesforce CPQ support. • Collaborate closely with Salesforce end users to troubleshoot and resolve issues aligning work to team priorities. • Handle incoming support requests: manage tickets, root-cause analysis, communication, and quick wins.