Moxe

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value • Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes • Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention • Own the identification of key customer needs, translate them to internal tasks, and execute • Cultivate renewal and expansion opportunities, and drive these opportunities to close, contributing to team-wide revenue goals • Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

• Develop and implement a sales strategy to exceed quarterly quotas. • Build and manage a pipeline of qualified opportunities through prospecting and networking. • Develop a deep understanding of prospective customers’ needs and present tailored solutions. • Foster and maintain strong relationships with prospects. • Act as a trusted advisor by staying up-to-date on industry trends. • Partner closely with internal teams to deliver a seamless customer experience. • Maintain accurate and up-to-date forecasts and performance metrics.

• Manage a team of engineers and ensure projects and delivery commitments are met. • Handle staffing and mentoring to grow and maintain a high performing team. • Hold regular 1:1 with team members. • Promote and instill software development best practices. • Facilitate collaboration with teams across the organization including engineering, product, customer success, and sales. • Own the success of the complete software development lifecycle including but not limited to scoping, prioritization, design, implementation, and testing.

• Write well-designed, testable, efficient code • Produce specifications and determine operational feasibility • Integrate software components into a fully-functional software system • Develop software verification plans and quality assurance procedures • Document and maintain software functionality and APIs • Configure and deploy software tools, processes and metrics • Adhere to industry standards and regulations • Embrace and evolve our agile development practices

• Write well-designed, testable, efficient code • Produce specifications and determine operational feasibility • Integrate software components into a fully-functional software system • Develop software verification plans and quality assurance procedures • Document and maintain software functionality and APIs • Configure and deploy software tools, processes, and metrics • Adhere to industry standards and regulations • Embrace and evolve our agile development practices • Communicate effectively with stakeholders and other engineers

• Develop and implement a sales strategy to exceed quarterly quotas • Build and manage a robust pipeline of qualified opportunities • Develop a deep understanding of prospective customers’ problems and needs • Foster and maintain strong relationships with prospects • Act as a trusted advisor by staying up-to-date on industry trends • Partner closely with internal teams to deliver a seamless customer experience • Maintain accurate and up-to-date forecasts and performance metrics

• Configure and maintain Salesforce, including objects, fields, page layouts, apps, record types, flows, validation rules, and approval processes. • Manage user accounts, licenses, roles, profiles, permission sets, and sharing rules to ensure secure and appropriate access. • Build and maintain reports and dashboards to support pipeline management, forecasting, quota tracking, contracting, invoicing, and revenue performance analysis for RevOps and GTM/Finance leadership. • Partner with the Director of Revenue Operations and GTM leaders to gather requirements, design solutions, and prioritize a roadmap of Salesforce and RevTech enhancements. • Design and maintain automation (primarily with Flow) to streamline lead management, opportunity progression, renewals, and other revenue‑critical processes. • Maintain high data quality through regular audits, deduplication, data enrichment, and adherence to RevOps data governance standards. • Monitor system health, manage releases, coordinate sandbox usage, and ensure readiness for Salesforce updates and new features. • Provide Tier 1–2 support for Salesforce and related RevOps tools, resolving issues, documenting fixes, and escalating complex problems as needed. • Create and deliver training, enablement materials, and documentation to drive adoption and consistent use of Salesforce across go‑to‑market teams. • Collaborate on integrations and AppExchange tools owned by Revenue Operations (e.g., dialers, conversation intelligence, enrichment, forecasting tools) to ensure data consistency and process alignment.