About AllShore Talent AllShore Talent is a leading remote staffing company that connects businesses with top-tier professionals working 100% remotely worldwide. The company specializes in IT and software development, design, administrative support, digital marketing, and other business functions, helping organizations scale their teams with highly skilled global talent. About The Role We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot. This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams. What You’ll Be Doing - Manage and maintain Talkdesk configurations, integrations, and system performance - Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management - Ensure accurate call logging, data syncing, and activity tracking between systems - Diagnose and resolve issues with call recordings not attaching or syncing properly - Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues - Fix click-to-call inconsistencies and ensure proper calling provider configurations - Identify and prevent duplicate activities caused by workflows or system conflicts - Monitor system health, API limits, and retry behaviors to ensure platform stability - Collaborate with internal teams to optimize workflows and improve overall efficiency What We’re Looking For - Proven experience administering Talkdesk in a production environment - Strong experience working with HubSpot integrations and APIs - Solid understanding of OAuth, webhooks, and system integrations - Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge) - Strong problem-solving skills with the ability to work independently - Excellent attention to detail and system debugging capabilities Nice to Have - Experience with CRM workflow automation and optimization in HubSpot - Familiarity with API rate limits, retry logic, and integration monitoring - Experience working in fast-paced, remote environments Project Scope - Immediate focus on stabilizing and optimizing the Talkdesk ↔ HubSpot integration - Ongoing responsibility for maintaining system performance and scaling improvements - Opportunity to expand into broader contact center and CRM optimization initiatives Engagement Flexibilty We’re open to different types of engagement depending on availability and fit. This could look like a consultant supporting us on a weekly basis, providing both strategic guidance and hands-on troubleshooting, or someone more embedded with the team in a full-time capacity, taking ownership of stabilizing and optimizing the integration end-to-end.

Role Description We are seeking a Service Delivery Manager (SDM) for our Managed Services (MS) team within the Enterprise Output Management (EOM) group. This team hosts and manages our EOM products on behalf of our customers. You will provide support to our managed services customers located throughout the world. As a member of the EOM Managed Services Team, you will support new and existing customers by using your skills and experience in a number of areas, including: - Complex Output Management deployments – LRS software touches a variety of IT areas including VDI and other infrastructure components, critical applications like SAP, Oracle, EMR, In-House, and secure printing rollouts. - Attend regular meetings with the clients. - Be the point person for onboarding new MS clients (after vigorous training). - Work with the Global Managed Services PM, Regional PM’s and MS Technicians and SE staff coordinating onboarding activities, go lives, etc. - Be responsible for reporting on SLA’s using ServiceNow and other tools. - Be the first contact for escalating any concerns from the customer. - Be an additional contact point during SEV1 issues. - Inform and advise LRS Sales staff on anything at the account that is useful for them to understand. - Assist the sales organization and WW PM’s with MS quotes and questions. - Be a “Utility Player” in Managed Services that can assist with other MS related activities as they arrive. - Provide assistance to the sales team and coordinate the completing of responses to customer requests for proposals or information related to our software products. Additional duties include: - Create and execute work plans within Teamwork, updating the plan as required to manage resources and project tasks. - Manage the project to maintain project scope, budget and timeline. - Create, review and manage project deliverables. - Identify and develop plans to mitigate risks. - Manage project team resources, provide direction and support the project team. - Effectively communicate with local and remote team resources as well as client resources. - Facilitate requirements gathering sessions. - Provide bi-weekly project status reports to your management denoting project statistics, progress and issues or risks using Teamwork. You will be based in the US in an LRS office or remote for the right candidate. You can expect to travel approximately 5% of the time. Both internal employees and external candidates are being considered for this position. As a Services Delivery Manager, you are eligible for overtime, though it is not required very often. Qualifications - Understanding of Windows based EOM products (high level functionality, use case, not at SE level). - 8+ years’ experience in Project Management roles. - Previous experience in a managed services role with ITIL certification. - Ability to work well under constantly changing requirements with LRS staff. - Some availability outside of normal business hours is possible. - Experience understanding complex technical concepts and explaining them using simple terminology. - Experience writing business communications (letters, emails, formal proposals, etc.) and documenting business requirements. - Experience making presentations to a live audience. - Permanent authorization to work in the USA for any employer. No visa sponsorships are available. Requirements - Understand the EOM product/services line: Within one month after attending the EOM Sales Basic Training, have a general understanding of the EOM products and be able to demonstrate that knowledge to your manager. - Within 3 months become proficient with the primary applications used by the MS team, including Teamwork, ServiceNow and Dynamics. - Understand EOM Managed Services: Within three months, demonstrate an understanding of the Managed Services offering. - Within six months, be capable of servicing clients on your own. - Maintain records: Record all customer contacts and activities in the current CRM (Microsoft Dynamics) system. Success Keys You need to be a professional who is comfortable and competent when interacting with customers and internal technical and sales professionals. The key to your success is your ability to utilize your skills to provide regular reporting on key metrics to clients, escalating high priority issues as they arise and identifying opportunities for expanded use of LRS products. Compensation The compensation range is $105,000 - $135,000. This position is eligible for overtime and represents the high and low range.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships? As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams. What You’ll Do - Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners - Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots - Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner - Provide early feedback to engineering and product teams while iterating on new products - Identify areas to improve operational efficiencies and onboard our merchants more quickly What We Look For - 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships - Comfortable reading code in at least two programming languages - Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) - Confidence and fluency when discussing technical concepts with developers - Validated ability to lead important client relationships - Strong project management skills, capable of influencing internal and external partners to stay on schedule - Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience Nice To Have: - Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad - Familiarity with the payments ecosystem - Familiarity with web/mobile application architecture - Comfortable writing code in at least one language Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships? As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams. What You’ll Do - Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners - Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots - Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner - Provide early feedback to engineering and product teams while iterating on new products - Identify areas to improve operational efficiencies and onboard our merchants more quickly What We Look For - 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships - Comfortable reading code in at least two programming languages - Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!) - Confidence and fluency when discussing technical concepts with developers - Validated ability to lead important client relationships - Strong project management skills, capable of influencing internal and external partners to stay on schedule - Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience Nice To Have: - Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad - Familiarity with the payments ecosystem - Familiarity with web/mobile application architecture - Comfortable writing code in at least one language Pay Grade - L Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000 USA base pay range (all other U.S. states) per year: $142,000 - $192,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: - Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents - Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses - Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge - ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

• Act as a trusted technical advisor, owning the end-to-end technical customer relationship from onboarding through ongoing engagement. • Guide customers through technical onboarding, integrations, and go-live processes, coordinating with internal engineering and product teams where required. • Drive customer success by supporting adoption, usage, and optimisation of the platform to ensure customers are competitive in their respective markets. • Assist customers in diagnosing technical issues, coordinating with internal engineering teams to drive resolution and maintain service reliability. • Support customers during technical integrations, including reviewing API implementations, troubleshooting issues, and coordinating with internal engineering teams. • Work with customers across multiple regions and time zones, aligning availability with client needs where required. • Serve as the lead point of contact for all technical support activities across both pre-sales and post-sales phases. • Build and maintain strong, long-lasting, and productive client relationships, focused on retention and long-term partnership. • Proactively identify risks to customer satisfaction and take ownership of mitigation plans to ensure continued success. • Address all product-related queries in a timely and professional manner. • Work closely with the onboarding team and internal stakeholders, providing structured customer feedback to help identify potential new features, improvements, or enablement opportunities. • Champion customer needs internally and ensure product roadmap prioritisation reflects customer impact and strategic alignment. • Identify upsell, cross-sell, and expansion opportunities by understanding customer goals, usage patterns, and evolving needs, partnering with commercial teams where appropriate. • Proactively engage with assigned accounts through regular touchpoints and, when required, travel to meet clients face to face to discuss business growth opportunities, product improvements, and overall service quality. • Communicate system updates, new product deliveries, and evolving requirements, ensuring customers remain fully informed and confident in the platform. • While respecting a healthy work-life balance, be prepared to support occasional out-of-hours escalations when necessary, taking into account geographic time-zone sensitivities when prioritising tasks. • Stay up to date with internal tooling and platform changes in order to effectively train, enable, and support customers. • Attend and represent the company at industry events and exhibitions tailored to iGaming operators.