Allshore Talent

Role Description As a Technical Solutions Architect at our fast-growing RevOps and GTM consultancy, you’ll be at the intersection of strategy, systems design, and execution. You’ll play a vital role in guiding our clients through the complexities of revenue technology transformation. From pre-sales to post-implementation, you’ll lead technical discovery, architect scalable solutions, and ensure flawless delivery of RevOps and GTM systems with a special focus on HubSpot. We’re looking for a high-impact, highly consultative thinker who can translate business needs into technical strategies and implement them with precision. Key Responsibilities - Pre-Sales & Discovery: - Partner with Account Executives and Strategists to engage in technical discovery with prospects. - Lead solutioning conversations and translate complex business requirements into scalable technical designs. - Provide input into scope of work (SoW) documents, level of effort (LOE) estimates, and project roadmaps. - Build trust with key stakeholders by demonstrating platform mastery and business acumen. - Architecture & Strategy: - Architect full-stack revenue systems—CRM, Marketing Automation, RevOps data layers, and GTM tech stacks. - Design and document integration architectures across platforms such as HubSpot, Salesforce, Gong, Clay, ZoomInfo, and Snowflake. - Architect and oversee system migrations from legacy CRMs/automation platforms to HubSpot. - Define technical strategy for multi-phase projects and guide internal and external stakeholders through execution. - Implementation & Execution: - Lead implementation of HubSpot CRM and Hubs (Marketing, Sales, Service, Ops) with complex use cases. - Build advanced automation, custom objects, workflows, reporting frameworks, and role-based configurations. - Design and implement custom integrations using APIs, middleware (e.g., Workato, Tray.io), and custom scripts. - Configure data models, sync engines, and data hygiene strategies to maintain system integrity and reporting accuracy. - Collaboration & Leadership: - Serve as the technical lead across Tiger Teams (Revenue Architect, Solutions Architect, Admin, PM, etc.). - Collaborate with Project Managers to align project scope and timelines with technical realities. - Mentor junior technologists and ensure knowledge sharing across the solutions and delivery teams. Qualifications - 5+ years of experience in technical architecture roles, ideally within a GTM, RevOps, or Martech consultancy. - 3+ years of deep, hands-on experience in HubSpot implementation and customization (Marketing, Sales, Service, Ops). - Demonstrated expertise in building end-to-end RevOps architectures with integrations between CRMs, MAPs, data tools, and analytics. - Fluency in API protocols, webhooks, custom scripting (e.g., JavaScript, Python), and middleware tools. - Strong grasp of GTM strategy, sales/marketing funnels, lead lifecycle, and customer journey mapping. - Proven ability to scope and design technical projects with cross-functional teams and executive stakeholders. - Experience with project estimation, technical documentation, and stakeholder communications.

About AllShore Talent AllShore Talent is a leading remote staffing company that connects businesses with top-tier professionals working 100% remotely worldwide. The company specializes in IT and software development, design, administrative support, digital marketing, and other business functions, helping organizations scale their teams with highly skilled global talent. About The Role We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot. This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams. What You’ll Be Doing - Manage and maintain Talkdesk configurations, integrations, and system performance - Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management - Ensure accurate call logging, data syncing, and activity tracking between systems - Diagnose and resolve issues with call recordings not attaching or syncing properly - Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues - Fix click-to-call inconsistencies and ensure proper calling provider configurations - Identify and prevent duplicate activities caused by workflows or system conflicts - Monitor system health, API limits, and retry behaviors to ensure platform stability - Collaborate with internal teams to optimize workflows and improve overall efficiency What We’re Looking For - Proven experience administering Talkdesk in a production environment - Strong experience working with HubSpot integrations and APIs - Solid understanding of OAuth, webhooks, and system integrations - Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge) - Strong problem-solving skills with the ability to work independently - Excellent attention to detail and system debugging capabilities Nice to Have - Experience with CRM workflow automation and optimization in HubSpot - Familiarity with API rate limits, retry logic, and integration monitoring - Experience working in fast-paced, remote environments Project Scope - Immediate focus on stabilizing and optimizing the Talkdesk ↔ HubSpot integration - Ongoing responsibility for maintaining system performance and scaling improvements - Opportunity to expand into broader contact center and CRM optimization initiatives Engagement Flexibilty We’re open to different types of engagement depending on availability and fit. This could look like a consultant supporting us on a weekly basis, providing both strategic guidance and hands-on troubleshooting, or someone more embedded with the team in a full-time capacity, taking ownership of stabilizing and optimizing the integration end-to-end.

Role Description We are looking for a Senior Talkdesk Administrator to manage, optimize, and troubleshoot our Talkdesk environment, with a strong focus on its integration with HubSpot. This role is critical in ensuring seamless communication workflows, accurate data synchronization, and overall system reliability for our customer-facing teams. - Manage and maintain Talkdesk configurations, integrations, and system performance - Troubleshoot Talkdesk ↔ HubSpot integration issues, including OAuth authorization failures and token management - Ensure accurate call logging, data syncing, and activity tracking between systems - Diagnose and resolve issues with call recordings not attaching or syncing properly - Support and stabilize embedded dialer functionality and resolve WebRTC/browser-related issues - Fix click-to-call inconsistencies and ensure proper calling provider configurations - Identify and prevent duplicate activities caused by workflows or system conflicts - Monitor system health, API limits, and retry behaviors to ensure platform stability - Collaborate with internal teams to optimize workflows and improve overall efficiency Qualifications - Proven experience administering Talkdesk in a production environment - Strong experience working with HubSpot integrations and APIs - Solid understanding of OAuth, webhooks, and system integrations - Experience troubleshooting VoIP/WebRTC and browser-based dialers (Chrome/Edge) - Strong problem-solving skills with the ability to work independently - Excellent attention to detail and system debugging capabilities Requirements - Experience with CRM workflow automation and optimization in HubSpot (Nice to Have) - Familiarity with API rate limits, retry logic, and integration monitoring (Nice to Have) - Experience working in fast-paced, remote environments (Nice to Have) Project Scope - Immediate focus on stabilizing and optimizing the Talkdesk ↔ HubSpot integration - Ongoing responsibility for maintaining system performance and scaling improvements - Opportunity to expand into broader contact center and CRM optimization initiatives Benefits - Work on a high-impact role supporting critical communication systems - Opportunity to own and improve a key integration within the business - Potential for long-term engagement and growth within a global team

About AllShore Talent AllShore Talent is a leading remote staffing company that connects businesses with top-tier professionals working 100% remotely worldwide. The company specializes in IT and software development, design, administrative support, digital marketing, and other business functions, helping organizations scale their teams with highly skilled global talent. About The Client Our client is a fast-growing technical RevOps agency that partners with ambitious B2B companies to implement and optimize revenue technology stacks. As certified implementation and consulting partners for Gong, HubSpot, and Salesforce, they help clients unlock operational excellence and scalable growth. The team consists of technically skilled consultants, developers, and RevOps strategists who thrive on solving complex operational problems and delivering meaningful business outcomes. Their work sits at the intersection of revenue strategy, technical implementation, and operational efficiency, supporting high-growth companies in building scalable revenue infrastructure. Location Requirement Due to platform security policies associated with Gong implementations, candidates must currently reside and work from one of the following regions: Argentina Colombia Uruguay European Union countries Philippines Mexico India Candidates outside of these locations unfortunately cannot be considered for this role. Working Hours This is a fully remote role; however, candidates must be able to work with significant overlap with U.S. Eastern Standard Time (EST) to support client collaboration, meetings, and implementation activities. Role Overview The Technical Software Implementation Manager is responsible for managing and delivering end-to-end client implementations of Gong, HubSpot, and related RevOps systems. This role acts as the primary point of contact for clients and owns the full lifecycle of implementation projects, from discovery and solution design to deployment, testing, and transition to ongoing support. This position sits at the intersection of project management, technical implementation, and RevOps consulting. The successful candidate will work closely with revenue leaders to translate business objectives into technical configurations while ensuring projects are delivered on time and according to best practices. Key Responsibilities Project Ownership Lead Gong and HubSpot implementation projects from initial discovery through successful delivery, including kickoff, configuration, testing, training, and transition to ongoing support. Client Engagement Serve as the primary liaison and trusted advisor to client stakeholders including Sales, Marketing, RevOps, and IT teams. Provide a consultative experience that aligns technology implementation with business objectives. Technical Delivery Design, configure, and deploy Gong and HubSpot solutions. Manage data migrations, integrations, and custom workflows using internal tools, APIs, and other RevOps technologies. Stakeholder Communication Facilitate regular project updates, manage expectations, and navigate complex stakeholder environments across technical and non-technical teams. Quality Assurance Ensure technical accuracy, scalability, and adherence to implementation best practices across all deliverables. Cross Functional Collaboration Work closely with Solutions Architects, RevOps consultants, and developers to deliver comprehensive technical solutions. Continuous Improvement Contribute to internal process improvements, documentation, playbooks, and knowledge sharing across the implementation team. Required Skills and Experience - Candidates should have at least 1.5 years of experience in software implementation, RevOps delivery, or technical consulting, ideally within a services agency or consulting environment. - Strong experience working with Gong and or HubSpot is required. Platform certifications are considered a strong advantage. - Experience with Salesforce configuration, integration, or administration is highly desirable and considered a significant advantage. - The ideal candidate demonstrates the ability to manage complex implementation projects while translating business goals into technical system configurations. - Exceptional communication and client management skills are required, including the ability to lead conversations with both executive stakeholders and operational teams. - Candidates should have strong organizational skills, attention to detail, and the ability to manage multiple client engagements simultaneously. - A proactive mindset, bias for action, and passion for helping clients achieve operational success are essential for this role. Preferred Qualifications HubSpot, Gong, or Salesforce certifications. Experience working within high-growth SaaS companies, RevOps agencies, or professional services environments. Familiarity with project management tools such as ClickUp or similar platforms used for project tracking and client delivery.