We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Plan Sponsor Analytics and reporting team is searching for a reporting analyst for customers that are part of a Custom Care Management unit. This line of business is a compilation of customers who are managed together in a specific service model. Due to the unique arrangement, significant reporting is required in aggregate as well as at the individual customer level. The primary responsibility within this position is to manage all necessary reporting and information required to adequately support these customers. The individual will be responsible for ensuring the highest standard of data quality of the information provided as well as coordinating and performing detailed medical cost analysis as needed. The role requires a detailed technical understanding of the Aetna data warehouse and the ability to thoughtfully produce, manipulate and analyze large amounts of data. The role will require creating presentations as necessary and the candidate will need to be able to articulate results in a clear, concise and compelling manner. The individual in this position will work with a cross functional team and will be required to develop a strong partnerships with the Aetna Clinical Program Consultant, Account Teams and the external consultant group aligned to these customers. Required Qualifications - 5+ years healthcare industry including benefit plans - Strong technical and communication skills and be able to management multiple priorities and deadlines in a face-paced environment. - Some technical knowledge of SQL Preferred Qualifications - Presentation skills Education - Bachelor's degree or equivalent experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $66,330.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Role Description This role serves as a Technical Business Analyst supporting client integration projects from initial discovery through implementation and go live. The position combines business analysis, technical requirements gathering, data mapping, functional testing, and cross-functional coordination. The ideal candidate will be comfortable working directly with clients, developers, and operations teams to gather requirements, identify gaps, create detailed mapping documentation, and help move integration projects forward. This is not a hands-on development role. Instead, the successful candidate should be technically strong enough to understand integration concepts, read technical documents and sample files, work with XML, JSON, EDI, and APIs, perform basic database queries, and support functional validation and issue identification throughout the project lifecycle. Depending on project size and complexity, this person may support or help drive project execution in close coordination with internal stakeholders, and in some cases an Implementation Manager. Key Responsibilities - Lead discovery and requirements gathering discussions with clients and internal stakeholders to understand integration needs and project scope. - Document business and technical requirements clearly to support successful development and implementation. - Perform technical gap analysis against existing system capabilities and business needs. - Create detailed field by field paper mappings and data mapping documentation for EDI, XML, JSON, and text-based file structures. - Interpret technical documentation, sample files, and integration-related artifacts to support project analysis and solution planning. - Work closely with development teams to translate requirements into actionable stories and maintain alignment throughout the build process. - Utilize Jira to document, track, and maintain project visibility, ensuring it remains an accurate source of truth for delivery progress and escalations. - Conduct functional testing and support User Acceptance Testing activities prior to production release. - Perform basic database queries and data validation tasks to support troubleshooting, requirement validation, and issue identification. - Coordinate with operations and internal business teams to support implementation readiness and transition to go live. - Facilitate internal and external meetings, provide project updates, and proactively surface risks, blockers, or scope misalignments. - Support continuous improvement by identifying lessons learned and recommending process or documentation enhancements. Qualifications - Minimum of 5 years of Business Analysis experience, with a proven track record of coordinating cross-functional development teams and delivering integration projects on time. - Bachelor’s degree in Business, Information Systems, Supply Chain, or a related analytical field, OR 5+ years of equivalent logistics industry experience. - Extensive understanding of EDI standards (ANSI X12, EDIFACT) and practical working knowledge of XML and JSON data formats. - Experience supporting API integration projects (RESTful and SOAP APIs), including the ability to analyze API documentation, technical artifacts, and authentication protocols. - Advanced proficiency in Jira for managing complex epics and dependencies, ensuring it remains the single source of truth for agile execution, leadership reviews, and business intelligence dashboards. - Demonstrated ability to perform technical gap analysis and translate business requirements into detailed, field-by-field data mappings for development teams. - Strong project management capabilities within Agile/Scrum frameworks, adept at managing multiple concurrent projects, creating actionable stories, and maintaining team velocity. - Exceptional stakeholder management and communication skills, with the ability to proactively manage client expectations, navigate competing priorities, and present effectively to both technical and non-technical audiences. - Strong analytical problem-solving skills and sound judgment, demonstrating the ability to resolve issues independently and properly escalate roadblocks to management. - Familiarity with MS SQL Server (T-SQL) to support data-related analysis tasks. - Specialized knowledge of logistics operations, including freight forwarding, warehousing, and customs brokerage, or integration experience within retail, government, high-tech, or energy verticals. - Proven experience managing client expectations within dedicated consulting or implementation environments. Nice to Have Skills - Professional certifications in Project Management (e.g., PMP, CSM) or Business Analysis (e.g., CBAP). - Experience working with enterprise integration platforms, specifically Boomi, Sterling Integrator, or Informatica. Soft Skills - Stakeholder Management and Communication: Exhibits excellent written and verbal communication skills to effectively bridge the gap between technical and non-technical audiences, ensuring transparency, managing expectations, and preventing communication gaps across clients, developers, and internal teams. - Cross-Functional Leadership and Orchestration: Demonstrates the ability to lead and coordinate diverse teams—including clients, operations staff, and developers—maintaining project momentum and driving complex integration implementations from discovery through go-live. - Problem-Solving and Analytical Thinking: Applies strong analytical capabilities to proactively identify project risks, address scope misalignments early, and develop effective solutions independently. - Judgment and Strategic Escalation: Exercises sound senior-level judgment in determining when to resolve issues autonomously versus when to escalate roadblocks to management, utilizing established processes to ensure continuous project velocity. - Agile Execution and Process Discipline: Works effectively within agile frameworks, taking full ownership of project outcomes while maintaining strict documentation standards to provide a reliable single source of truth for leadership and cross-functional alignment.

Role Description Seize your opportunity to make a personal impact as a SAM Analyst supporting the Centers for Medicare and Medicaid Services - Cloud Products & Tools (CMS CPT) program. As a SAM Analyst, our work depends on developing software asset management reporting capabilities, while ensuring accurate data collection, compliance tracking, and cost optimization. This role supports the agency’s mission by leveraging advanced ITAM processes to ensure accurate asset tracking, operational transparency, and regulatory adherence. - Develop and maintain detailed reports and dashboards for SAM operations - Monitor software utilization, license compliance, and procurement analytics - Generate Effective License Position (ELP) reports and audit-ready documentation - Identify cost optimization opportunities through data analysis and reporting dashboards to deliver recommendations to stakeholders - Ensure data integrity and consistency across all reporting platforms - Track Key Performance Indicators (KPIs) and maintain dashboards to measure team performance and operational success - Contribute to the analysis and continual improvement of ITAM processes to enhance accuracy, compliance, and operational efficiency - Serve in a mentoring and/or task leadership capacity to support other team members as required Qualifications - Bachelor’s degree in information systems, Business, Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience - Minimum 5 years of experience in Software Asset Management or IT asset reporting roles Requirements - Expertise in ServiceNow SAM Workspace dashboards, data analysis, and reporting - Understanding of SAM/ITAM principles and their integration into enterprise infrastructure - Strong skills with SQL, Excel, and ServiceNow Performance Analytics - Familiarity with software license compliance metrics and entitlement tracking - Knowledge of SaaS usage analytics and license reclamation processes - Ability to interpret cost optimization opportunities from financial models or vendor pricing structures - Understanding of contract and licensing terms and conditions including initial procurement of Hardware, Software, ODCs, and Support/License renewals - Experience with automation and integration across IT management platforms using ServiceNow Pro Plus AI Agents - Experience in process improvement and automation to reduce dependencies on manual workflows and reporting Benefits - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Flex work weeks where possible - Paid parental, military, bereavement, and jury duty leave - 15 days of paid leave per calendar year - 10 paid holidays per year - Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period for eligible employees - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

• Lead execution of key data governance processes including the following: critical data asset identification, data cataloging, and monitoring • Lead efforts to implement and maintain master data across the enterprise • Lead and drive the data governance and management community outreach, evangelism, and training across the Analytics CoE and enterprise as well as hosting community events on data governance related topics • Acts as a servant leader who guides the team to reach their goals • Plan capacity at a team level • Coordinates cross team dependencies • Works with Product Owners/ Program Manager to prioritize and estimate effort • Prioritizes testing within the team to ensure a high level of data and analytics quality • Understanding of performance and scalability concerns and query plan analysis • Participates in identifying new capabilities and new design patterns • Leads the team on gathering requirements for data governance initiatives and projects • Partners with the business data stewards during project delivery and on an ongoing basis • Advocate for participation from business areas in data governance activities • Designs and develops agile solutions to measure data quality and data governance effectiveness and summarizes and presents this in an effective manner to stakeholders and data governance forums • Identify, assess, monitor, document, and communicate potential quality issues in the way data is collected, stored, processed, or used • Lead problem solver for the team • Participates in architectural design discussions • Mentors less experienced Data Governance Analysts • Stay up to date on data governance trends and employ industry (and company) best practices • Be a resource to teammates and the organization as a subject matter expert in data governance and data management • Facilitate the definition of business KPIs and be a change agent where standardization needs to occur • Agent for change to improve business and IT processes • Has a strong understanding of specific areas of the business that the team supports • Enforces industry and company best practices within the team