Role Description The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support. This position goes beyond traditional call center responsibilities, requiring strong analytical skills, attention to detail, and the ability to work across multiple systems and processes. - Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. - Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. - Researches and analyzes customer service issues to provide information and solutions in a timely manner. - Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. - Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. - Performs analysis of COD borrower data integrity situations identified by Customer. - Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. - Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. - Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. - Support Services shall be executed in compliance with processing and program guidelines published by Customer. - Review, process, and respond to billing related emails and service requests with accuracy and timely follow through. - Conduct research within internal databases and systems to resolve inquiries, validate data, and provide detailed information to customers or internal teams. - Collaborate with technical teams to support testing activities in non-production environments, including validating functionality, documenting findings, and reporting defects. - Handle inbound customer contacts through phone, chat, and ticketing systems, ensuring high quality service and issue resolution. - Maintain accurate records of customer interactions, case notes, and research findings. - Identify process issues or recurring customer problems and escalate appropriately for resolution or improvement. - Assist with special projects, operational tasks, and cross team initiatives as assigned. - Follow documented processes and contribute to updating knowledge articles or workflow documentation. Qualifications - Experience in customer service, billing operations, or technical support preferred. - Strong written communication skills for email handling and documentation. - Ability to research and interpret data across multiple systems. - Familiarity with testing environments or quality assurance tasks is a plus. - Strong attention to detail and multitasking ability. - Proficiency with common office software and ticketing or CRM systems. - Ability to work independently while contributing to a collaborative team culture. Requirements - High School Diploma or GED. - 2-5 years of related experience in Customer Service or public relations. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Please note: candidate must reside within state of Kentucky Position Purpose: Position acts as a subject matter expert in the field of Compliance and/or Special Investigations Unit (SIU) investigations. Provides direction and guidance to staff who investigate and remediate compliance and fraud, waste, and abuse related matters; while maintaining an investigative workload of moderate to high complexity. Assists manager on monitoring team caseload and report on metrics. - Provides guidance to team members who investigate and remediate compliance and fraud, waste, and abuse related matters - Assists manager on monitoring team caseload and report on metrics - Identifies training needs and develop training aids and step actions - Provides training and mentoring to team on casework and other SIU activities - Evaluates and assesses allegations to determine those criteria, including federal and state regulations, Centers for Medicare & Medicaid Services (“CMS”) guidelines, and internal policies, procedures, and standards that are alleged to have been violated - Conducts and documents interviews investigatory purposes - Reviews investigative interviews prepared by junior investigators - Manages caseloads of moderate to high complexity, develops investigative plans for multiple investigations, prioritizing and managing through execution - Thoroughly documents actions, organizes, and reviews case files - Consults with management, in-house counsel, and/or senior leadership to resolve difficult or complex issues - Identifies risks and recommends and communicates remedial actions to mitigate future potential risks - Performs follow up to ensure remedial and disciplinary measures are implemented appropriately and timely - Prepares clear and concise investigative plans and reports - Provides support and guidance to junior investigative staff - Identifies trends and aberrant activity to generate proactive leads for investigations and analyzes data to detect potentially fraudulent activity - Attends, actively participates in, and/or leads meetings with various business area managers - Communicates directly with Federal or State regulators - Prepares cases for referral to management, government agencies, and law enforcement - Develops and maintains strong working relationships with associates and regulators - Testifies in criminal and civil matters - Supports the development and maintenance of Corporate Compliance policies and procedures and workflows - Participates in and lead special projects as needed - Perform other duties as assigned - Complies with all policies and standards Education/Experience: - Bachelor's Degree in related field; or Associate's degree with 6 years related experience; or High School Diploma/GED with 7 years related experience required - Master's Degree preferred - 5+ years Healthcare fraud-related investigations with audit and risk analysis. required - 1+ years Managed care or working with health insurance company required - In-depth knowledge of government programs, the managed care industry, Medicare, Medicate laws and requirements, federal, state, civil and criminal statutes required - Reading, analyzing and interpreting State and Federal laws, rules and regulations. Knowledge of community, state and federal laws and resources required - Knowledge and understanding of managed care claims processing systems and medical claims coding preferred preferred Licenses/Certifications: Accredited Health Care Fraud Investigator (AHFI), Certified Fraud Examiner (CFE), Certified Pharmacy Technician, or other industry related certification preferred Pay Range: $70,100.00 - $126,200.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Do you enjoy cybersecurity and taking ownership to get the job done? Are you excited about working with cutting-edge security systems? Join our Infosec Security Incident Response team. Our Incident Response function is the first line of defense against sophisticated cyber-attacks targeting our global environment. As a Senior Security Analyst, you'll work to detect, investigate, and contain security incidents that matter. This will include highly regulated environments such as FedRAMP IL5. Partner with the best In this role, you will support the security posture of Akamai's non-production environments by identifying/analyzing vulnerabilities. This position is strictly focused on analysis, and reporting activities no system building/implementation/provisioning/maintenance is performed. You will collaborate with a global team of security professionals to assess and improve Akamai's vulnerability management processes while ensuring alignment with FedRAMP IL5 and related U.S. government standards. As a Security Analyst, you will be responsible for: - Supporting and enhancing the vulnerability management lifecycle for non-production systems aligned with FedRAMP IL5 compliance requirements. - Conducting vulnerability scans, analysis, and reporting activities in test and staging environments. - Providing detailed assessments and recommendations to internal teams for remediation activities (remediation is performed by others). - Maintaining knowledge of vulnerabilities, exploits, and mitigation strategies relevant to Defense and Federal compliance frameworks. - Evaluating potential impacts of identified vulnerabilities and document appropriate compensating controls or mitigations. - Triaging scan results to identify true positives, reduce false positives, and support compliance validation processes. - Developing metrics and reports supporting internal security visibility and compliance documentation. Do what you love To be successful in this role you will: - Have a bachelors degree in Information Security or related field - Demonstrate experience with incident response/threat detection - Understand common vulnerability management standards and frameworks (CVE, CVSS) and their application to IL5 compliance requirements. - Possess technical knowledge of various systems, VMs, cloud infrastructure, networking, and secure configurations relevant to government-grade systems. - Demonstrate accountability, analytical skill, and a collaborative approach within high-compliance and security-conscious environments. - Have an active Secret Security Clearance Work in a way that works for you FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply. Learn what makes Akamai a great place to work Connect with us on social and see what life at Akamai is like! We power and protect life online, by solving the toughest challenges, together. At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here. Working for you At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life: - Your health - Your finances - Your family - Your time at work - Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget, both today and in the future. About us Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away. Join us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status. If no date is displayed, applications are being accepted on an ongoing basis until the job is filled. Compensation Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $58,800 - $122,200/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Description Schedule - Class schedule works well even if you already have a daytime job Work from Home (WFH) - Remote work must be performed while residing in California, New Mexico or Florida CIAT Campus Locations: San Diego, CA and Albuquerque, NM Reports to: Dean of Education (DOE) Status: Non-Exempt Employment Type: Variable-Hour (Part-Time) Summary Are you passionate about positively changing the lives of others? California Institute of Applied Technology (CIAT) is growing and seeking educators and professionals with a passion for mentoring others. If this is you, please contact us! CIAT prepares students for professional success by offering practical training in today’s most competitive technology fields to make sure students are job-ready. With a large selection of courses, flexible schedules, and an online campus, we aim to empower the working student. We are laser-focused on student success, whether just starting out, making a career change, or transitioning into civilian life, CIAT prepares students for success! Teaching: - Available to teach synchronous online courses via Microsoft Teams on Monday and Tuesday every week - Plan and organize instruction in ways that maximize student learning and engagement - Modify, where appropriate, instructional methods and strategies to meet diverse student’s needs - Employ appropriate teaching and learning strategies to communicate subject matter to students via a synchronous online format (Microsoft Teams) - Current certifications in subjects taught Mastery of Subject Matter: - Demonstrate a thorough and accurate knowledge of their field or discipline - Connect their subject matter with related fields - Stay current in their subject matter through professional development, through involvement in professional organizations, and attending professional meetings, conferences, or workshops Adhering to College Policies and Procedures: - Ensure Student Database is fully updated and accurate at all times regarding student attendance and grade record information - Maintain compliance with accreditation related to instructional and the quality of education, scheduled class hours requirements and CIAT policies and procedures - Promote collaboration with other staff members and participate in the implementation of new projects, ideas, etc. - Adhere to the CIAT business casual attire. Please refer to the CIAT Employee Handbook for the complete policy. Clothing should be neat, clean, and without rips and holes. We can accommodate polo shirts Requirements - Information Technology Instructors must provide official transcripts of bachelor's degree or higher (must be from an accredited institution) and certification on the subject being taught - Certifications we are looking for: CompTIA Security+ ($35-$48/hourly), CISSP: Certified Information Systems Security Professional ($40-$48/hourly), CEH: EC-Council Certified Ethical Hacker ($38-$48/hourly), CGRC: Governance, Risk and Compliance ($38-$48/hourly), CompTIA CySA+ ($38-$48/hourly) , CompTIA PenTest+ ($38-$48/hourly) - At least three years’ experience in the respective field of Cyber, Network and Information Security OR two years of teaching experience - At least three years’ experience in the respective field OR two years of teaching experience - Synchronous online teaching experience preferred - Advanced subject matter expertise preferred with a commitment to ongoing professional development and staying current with developments in the field - Effective presentation skills, communication and technology skills - Good working knowledge of MS Office applications including Microsoft Teams, Word, Excel, and PowerPoint as well as learning technologies such as Canvas - Work independently with minimal supervision, with a high level of dependability - Ability to multitask - Problem solves rapidly and effectively, in a timely manner - Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture - Commitment to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives - Knowledge of current trends, best practices, and didactic approaches in higher education - Demonstrated ability to deliver engaging and effective lesson plans that meet the diverse needs of students - Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others - Possess high ethical standards, being an example of professionalism to others - Compliance with all college policies, procedures, and regulations, including those related to academic integrity, student conduct, and instructional delivery - Must be able to embody CIAT’s mission, vision and values Position Type and Expected Hours of Work Days and hours of work are usually Monday through Friday, but weekend and evening hours may be required. Live classes are scheduled twice per week on Monday and Tuesday, from 6:00 pm to 9:30 pm (Pacific Time). Supervisory Responsibility This position has no supervisory responsibilities. Values Values such as integrity, excellence, customer service, teamwork and mutual respect are some of those that remain constant, regardless of changes in our company. When identifying company values, it is important that those values are being demonstrated in the course of business each day. Our values set expectations for how employees and managers interact with every person while representing the company. - We are passionate about education and student success - We value integrity and excellence in our employees and students - We treat ourselves and our students with dignity and respect - We believe in and encourage innovation at our school to better help our students succeed - We have a customer centric focus and we want people highly committed to achieving goals, where our success equals student’s success - We are accountable for our actions and focus on improvements moving forward - We have a growth mindset with a sincere belief that every student can do better and achieve their goals - We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues - We commit to fostering an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives - We foster lifelong learning and professional development Physical Demands These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions: - This may be considered a sedentary position since essential functions of this role may require sitting for extended periods of time - Ability to type, use a computer to search for information and input information while speaking to others - Daily use of a personal computer and related software applications at a workstation - Some tasks that require making repetitive hand movements in the performance of daily duties while using a computer - Requires dependability and excellent attendance records - May require occasional travel to conduct CIAT business - The employee may frequently lift and move up to 10-15 pounds of materials, books, etc. - The employee will be required to compute simple mathematical calculations as a normal part of this role Work Environment While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities. Expectations regarding work hours, availability, and time tracking will be clearly communicated and must be adhered to. The company is not responsible for maintaining home office environments beyond the provision of reasonable accommodations and necessary work-related equipment. Workers' compensation and liability for injuries that occur in the home office will be covered as per company policy and applicable laws. This remote work policy is designed to comply with all relevant local, state, and federal laws. AAP/EEO Statement California Institute of Applied Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the California Institute of Applied Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. California Institute of Applied Technology expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of California Institute of Applied Technology’s employees to perform their job duties may result in discipline up to and including discharge. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice. #ZR