It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
PKI Analyst
Location
United States
Posted
69 days ago
Salary
0
Seniority
Mid Level
Job Description
PKI Analyst
ASM Research
Role Description The Customer Support & Billing Operations Specialist plays a key role in supporting daily operational workflows by managing billing related email requests, performing database research, assisting with environment testing, and providing customer support. This position goes beyond traditional call center responsibilities, requiring strong analytical skills, attention to detail, and the ability to work across multiple systems and processes. - Maintains end-to-end responsibility for customer’s support needs providing timely, reliable, and courteous service. - Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. - Researches and analyzes customer service issues to provide information and solutions in a timely manner. - Works with a moderate degree of supervision to deliver consistent results and effective resolutions to customers. - Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. - Performs analysis of COD borrower data integrity situations identified by Customer. - Demonstrates enhanced service skills in identifying core customer issues and providing long-term solutions. - Seeks opportunities to improve workflow and increase efficiencies. Adapts well to new processes and procedures. - Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. - Support Services shall be executed in compliance with processing and program guidelines published by Customer. - Review, process, and respond to billing related emails and service requests with accuracy and timely follow through. - Conduct research within internal databases and systems to resolve inquiries, validate data, and provide detailed information to customers or internal teams. - Collaborate with technical teams to support testing activities in non-production environments, including validating functionality, documenting findings, and reporting defects. - Handle inbound customer contacts through phone, chat, and ticketing systems, ensuring high quality service and issue resolution. - Maintain accurate records of customer interactions, case notes, and research findings. - Identify process issues or recurring customer problems and escalate appropriately for resolution or improvement. - Assist with special projects, operational tasks, and cross team initiatives as assigned. - Follow documented processes and contribute to updating knowledge articles or workflow documentation. Qualifications - Experience in customer service, billing operations, or technical support preferred. - Strong written communication skills for email handling and documentation. - Ability to research and interpret data across multiple systems. - Familiarity with testing environments or quality assurance tasks is a plus. - Strong attention to detail and multitasking ability. - Proficiency with common office software and ticketing or CRM systems. - Ability to work independently while contributing to a collaborative team culture. Requirements - High School Diploma or GED. - 2-5 years of related experience in Customer Service or public relations. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.
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Cyber Security Adjunct Instructor
California Institute of Applied TechnologyThe California Institute of Applied Technology (CIAT) is a technical college located in National City, California, offering an array of IT degrees and certifica
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Analyst, Information Security
KeHeHeadquartered in Naperville, Illinois, KeHE Distributors is a privately held food distribution company that focuses on natural and specialty products. Founded i
Title: Analyst, Information Security Location: Naperville IL United States Job Description: Why Work for KeHE? - Full-time - Pay Range: $78,210.00/Yr. - $114,708.00/Yr. - Shift Days: , Shift Time: - Benefits on Day 1 - Health/Rx - Dental - Vision - Flexible and health spending accounts (FSA/HSA) - Supplemental life insurance - 401(k) - Paid time off - Paid sick time - Short term & long term disability coverage (STD/LTD) - Employee stock ownership (ESOP) - Holiday pay for company designated holidays Overview At KeHE, we're obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we're committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you'll be embarking on a career that's moving forward. When you join KeHE, you're becoming part of a team that is a force for good. Primary Responsibilities The Information Security Analyst safeguards the organization by monitoring and triaging security alerts across endpoint, identity, email, network, cloud, vulnerability, and SIEM platforms; investigating and coordinating response to security incidents; conducting threat hunting and detection tuning to improve coverage and reduce noise; and managing vulnerability remediation and security risk tracking. This role also supports governance, audits, and third-party risk assessments through documentation and evidence collection, delivers cybersecurity awareness initiatives and phishing simulations to reduce human risk, and partners with IT and business stakeholders to drive measurable, continuous improvements to security operations and control effectiveness. As with all positions at KeHE Distributors, we expect that all actions will be consistent with KeHE's Mission, Vision, and Values. Essential Functions DUTIES, TASKS AND RESPONSIBILITIES: - Proactively monitor and triage security alerts across endpoint, identity, network, cloud, email, vulnerability, and SIEM platforms. - Detect, investigate, and respond to security incidents; coordinate containment, remediation, root cause analysis, and post-incident reviews. - Develop, tune, and maintain security detections, alerts, and response playbooks to improve threat visibility and response effectiveness. - Conduct proactive threat hunting using endpoint, identity, network, and cloud telemetry. - Manage and support vulnerability and exposure management activities, including risk-based prioritization, remediation tracking, and reporting. - Maintain and support cybersecurity risk management activities, including risk registers, assessments, and mitigation planning. - Support governance, risk, and compliance efforts by assisting with audits, control documentation, evidence collection, and third-party risk assessments. - Administer and optimize security tools and platforms to ensure effectiveness, coverage, and operational reliability. - Develop and deliver cybersecurity awareness training, including phishing simulations and targeted education initiatives - Produce and analyze security metrics and operational reports to drive continuous improvement. - Collaborate effectively with IT, Engineering, and business teams to ensure consistent, efficient security operations. - Communicate clearly and professionally with stakeholders during incidents and ongoing security initiatives. - Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 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Minimum Requirements, Qualifications, Additional Skills, Aptitude EDUCATION AND EXPERIENCE: - Bachelor's degree in Cybersecurity, Computer Science, Information Systems or equivalent experience. - 3+ years in cybersecurity roles, Security Operations, Incident Response, threat detection, or related information security roles. PHYSICAL REQUIREMENTS - This position operates in a hybrid working environment, with in-person presence preferred Tuesday, Wednesday, and Thursday (remote work available Monday and Friday, as business needs allow). This position operates in an office setting with prolonged computer / screen time with periods of walking, meeting in conference rooms or other. - May participate in an on-call rotation and perform after-hours incident response support as needed. - Ability to travel as needed to Company locations and third-party locations within the US.


