• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times • Act as a subject matter expert on Doxel’s products and help drive the construction industry forward • Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve • Lead Monthly and Quarterly Business Reviews with executive stakeholders • Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed • Gather feedback from customers and identify trends, pain points, and areas of friction • Build out best practices/FAQs to most effectively and consistently help our customers • Escalate and triage any high-priority customer situations • Foster universal adoption of the Doxel platform

• Consistently prospect, pursue, and close new Salesforce services business. Identify and qualify leads, generate call lists, and secure meetings with key decision-makers. • Build and grow strong client relationships by acting as a Salesforce strategic advisor, managing expectations, and ensuring alignment between clients, our delivery teams, and executive stakeholders. • Understand client business priorities and pain points to architect tailored Salesforce solutions that maximize their return on investment and digital transformation goals. • Work with clients to identify new needs, scope complex Salesforce projects, and negotiate statements of work, pricing, and contract terms. • Identify growth areas within existing accounts and develop strategic plans to expand our Salesforce footprint and services. • Build customer advocates by developing deep strategic relationships, ensuring successful outcomes, and fostering a loyal client base that references our work. • Lead the pursuit and capture of client renewals, expansions, and follow-on Salesforce projects. • Develop and implement Salesforce-specific sales initiatives and contribute to practice-building best practices.

• Establish and maintain strong, strategic partnerships with clients by ensuring the successful execution of deliverables and making strategic recommendations related to their business goals, competitive landscape, marketing mix, technology stack, and industry • Proactively deliver thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and manage our business • Drive strategy for an integrated media approach across channels and platforms • Engage a cross-agency team to deliver high levels of service and output quality – providing the strategic guidance to push integrated teams to think holistically and work collaboratively • Immerse yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious advertising plans • Understand our clients’ commercial model and work with senior account leadership to ensure business is managed profitably based on Finance goals • Improves client satisfaction to expand existing revenue streams and build new ones • Act as a senior point of escalation for delivery and service related issues, working alongside clients and internal partners to deliver feedback to our teams, find resolution and maintain/improve client satisfaction • Responsible for strong client satisfaction – developing action plans as needed to strengthen senior client relationships and ensure consistent follow through with team, including proactive check ins with client to ensure improvements have been recognized • Responsible for business operations, including forecasting, contracting, budget approvals, operationalizing SLAs and KPIs, accurate time reporting, and other administrative tasks needed to support agency’s stewardship of the account • Translate agency strategies into innovative, executional business plans for clients that deliver business value • Accountable for team’s identification/implementation of tools to standardize and automate processes

• Cultivate executive relationships: Build and expand trusted relationships with key stakeholders across all levels of the client organization, positioning Addepto as a strategic partner and accelerating account growth through cross-sell, upsell, and renewal initiatives. • Identify white space and deliver value: Leverage domain expertise and white space analysis to uncover both stated and latent client needs, articulating tailored value propositions that connect directly to business priorities across the full KMS & Addepto service portfolio. • Develop and execute account strategies: Create, maintain, and drive comprehensive Account Development Plans grounded in a deep understanding of each client’s business objectives, challenges, and growth opportunities. • Lead strategic client engagements: Facilitate and drive high-impact client touchpoints - including QBRs, innovation workshops, and governance meetings - to foster alignment, showcase value, and deepen collaboration. • Drive commercial negotiations, contract extensions, and renewals in alignment with company goals. • Ensure high client satisfaction by overseeing project progress, delivery quality, and value realization. • Coordinate internal stakeholders (delivery teams, technical experts, leadership) to ensure consistent and effective client communication. • Monitor account performance, revenue forecasts, and strategic account plans. • Represent Addepto as a trusted AI consulting partner in client meetings, workshops, and executive-level discussions. • Stay up to date with AI, data, and digital transformation trends relevant to client industries. • Own strategic accounts with the opportunity to step into a leadership and people management role over time.