We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: The RevOps Technology & Automation team owns the systems, tech, and AI tools that help GTM teams generate revenue. Our mission is to maximize the effectiveness of ZipRecruiter’s go-to-market capabilities by bringing data-driven decision-making, strategy development, and operational optimizations to our teams. The Senior Revenue Operations Business Analyst will be key in enabling ZipRecruiter's sales, marketing, support, and leadership teams to achieve measurable ROI. This role involves close collaboration with these teams and IT to implement workflow automation and drive the adoption of AI technologies. The ideal candidate will have exceptional communication, technical skills, and knowledge of the sales pipeline processes. We are looking for a high-performing analyst to join our team and play a key role in managing our tech stack and lead enrichment solutions. You will work closely with sales, finance, and leadership teams to conduct analysis that drives decisions related to our sales technology and automation processes leveraging AI agents. Key Focuses: - System Ownership & ROI: Act as the primary administrator and subject matter expert for our GTM tech stack such as Glean, ZoomInfo, LinkedIn Sales Navigator, and Lightcast, ensuring these tools drive quantifiable ROI. - Workflow Automation: Identify bottlenecks in the sales process and build automated solutions into existing or new workflows to increase GTM velocity. - AI Adoption: Lead the charge in implementing and driving the adoption of AI tools within our revenue teams to optimize performance and efficiency. - Lead Enrichment & Pipeline Strategy: Manage and optimize lead enrichment processes and drive pipeline solutions to ensure our sales teams are working with high-quality, actionable data. - Cross-Functional Projects: Lead projects and build consensus with stakeholders to make data-driven decisions on growth strategy, ROI analysis, and operational optimizations. - Performance Metrics: Develop new metrics and dashboards to identify trends, capitalize on operational improvement opportunities, and prove the impact of our tech investments. Minimum Qualifications: - 3+ years of experience in revenue operations, business process roles, or strategic analytical roles at a high-growth company. - Tech Stack Expertise: Proven experience managing or implementing GTM tools (e.g., ZoomInfo, LinkedIn Sales Navigator, or similar lead enrichment platforms). - Automation Mindset: A proactive thinker looking to build processes and technical workflows that scale. - Analytical Power: A passion for turning complex data sets into meaningful business insights with a focus on business impact. - Technical Skills: Basic data architecture and process optimization experience required - Communication: Strong written and verbal communication skills with the ability to interface with various stakeholders and leaders throughout the organization. - Problem Solving: Detail-oriented with the ability to problem-solve in both individual and group settings. - Academic Background: Degree in Finance, Economics, Computer Science, or a similar quantitative discipline. Preferred Qualifications: - Experience implementing AI-driven tools for revenue or GTM teams and driving adoption across multiple stakeholders. - Familiarity with additional lead enrichment or AI platforms (e.g., Glean, ZoomInfo). - Advanced data visualization skills with tools like Tableau, Power BI, or Looker. - Experience leading cross-functional projects that optimize sales processes or improve pipeline quality. - Experience building metrics, dashboards, or reporting frameworks to measure ROI of tech and automation investments. As part of our team you’ll enjoy: - Competitive salary - Exceptional benefits package - Flexible Vacation & Paid Time Off - Employer-matched 401(k) plan #LI-Remote The US base salary range for this full-time position is $110,000-142,500. Our salary ranges are determined by role, level, and location, and the range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location, role-related knowledge and skills, depth of experience, relevant education or training, and additional role-related considerations. Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice

Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients. ABOUT THE ROLE The Revenue Cycle Management Patient Services Coordinator is responsible for delivering responsive, high-quality support to both internal and external stakeholders through phone, email, and billing systems. This position plays a key role in maintaining efficient revenue cycle operations by supporting accounts receivable activities, addressing workflow issues, and ensuring accurate and timely processing of billing related tasks. The Revenue Cycle Management Patient Services Coordinator will bring strong communication skills, attention to detail, and problem-solving abilities, and will work closely with revenue cycle staff, clinicians, and administrative teams to ensure a smooth and effective billing experience for patients and providers. WHAT YOU’LL DO - Assist in maintaining best practice in the Revenue Cycle Management Process - Provide support for patients and clinicians when identifying issues or breakdowns in the billing workflow - Work in KeyCare Demographic and insurance queues by reviewing and processing demographic and insurance information within KeyCare to ensure patient records are accurate and up to date. Validate insurance coverage, correct data discrepancies, and escalate issues that may impact claim submission. - Refile claims to the payers, document trends and identify root cause to ensure success of first appeal. - Collaborate with billing, coding, and administrative staff to research denials, determine root causes, and take appropriate corrective actions. Support the resolution of payer discrepancies to recover revenue, prevent future issues, and maintain compliant billing practices. - Manage incoming payer, patient, and vendor correspondence and take appropriate action on each. Ensure that all communications are accurately indexed and accessible for audit, follow-up, and documentation purposes. - Assist in verifying collector activity and refund batches for accuracy, ensuring that adjustments, write-offs, and patient or payer refunds are calculated properly and supported by necessary documentation. - Respond to patient inquiries with professionalism and clarity, providing support related to billing questions, account balances, payment options, and insurance coverage. Maintain empathetic, service-oriented communication while ensuring compliance with privacy and confidentiality standards. - Follow all standard operating procedures and ensure any workflow changes are appropriately documented in a revised version on Microsoft 365 once approved. - Other duties as needed WHAT WE’RE LOOKING FOR - Working knowledge of the practices, procedures, and concepts of healthcare revenue cycle, preferably behavioral healthcare - Ability to relate and communicate positively, effectively, and professionally with internal and external stakeholders - Preferred 1 years’ experience in revenue cycle management, patient financial services, and health information systems - Work calmly and respond courteously under pressure - Collaborate and accept direction - Exhibits strong verbal and written communication and demonstrates excellent customer service skills - Ability to be adaptable, working with challenging and demanding tasks and customers - Ability to quickly evaluate and prioritize tasks in a fast-paced environment - Demonstrate detail-orientation and superior time management skills - Proficiency in MS Office (Word, Excel, PowerPoint), with strong data entry skills - Knowledge in EMR Applications (Athena, Mahler) POSITION LOGISTICS · 100% remote position · Reports to VP, Revenue Cycle COMPENSATION AND BENEFITS - The pay range for this role is $17 - $22 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law. - Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions - 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays - 401k Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be firstname.lastname@arraybc.com and we will not ask you to download an app onto your phone in order to conduct your interview.

• Design and maintain semantic layers and reporting models used in BI tools such as Looker, PowerBI, Tableau, or similar platforms • Define and maintain standardized metric definitions used across dashboards and reporting environments • Create reusable measures, calculated fields, and explore structures to support scalable reporting • Manage BI platform permissions, access controls, and governance • Maintain documentation for key reporting metrics, explores, and dashboards • Design and build executive and operational dashboards for revenue teams • Create reporting for pipeline, funnel, marketing performance, and revenue analytics • Develop reusable dashboard templates that can be deployed across multiple client environments • Structure dashboards to ensure clarity, usability, and decision-focused reporting • Maintain and improve existing dashboards to ensure accuracy and usability • Optimize BI queries, explores, and derived tables to improve dashboard performance • Identify and resolve slow queries or inefficient reporting structures • Work closely with Analytics Engineers to improve underlying data models for reporting • Implement best practices to reduce query costs and improve dashboard load times • Ensure reporting environments scale efficiently across multiple client environments • Standardize KPI definitions and reporting logic across dashboards and analytics environments • Establish and maintain dashboard naming conventions and reporting standards • Maintain an organized catalog of dashboards and reporting assets • Identify and consolidate duplicate or redundant reporting assets • Ensure reporting outputs remain consistent across stakeholders and systems • Design dashboards and visualizations that clearly communicate complex revenue insights • Translate analytical models and metrics into intuitive visual reporting experiences • Simplify complex analytics into clear visuals for executive and operational audiences • Ensure dashboards answer meaningful business questions rather than simply displaying data

Role Description The Revenue Operations Analyst is the primary architect of our end-to-end revenue lifecycle and go-to-market workflows. In this role, you will serve as the "connective tissue" between Sales, Customer Success, and Onboarding. Your mission is to ensure that the revenue engine runs without friction, from the initial lead to the final handoff. You won't just be watching the data; you’ll be building the guardrails and automated workflows that allow our customer-facing teams to scale. This is a high-impact role that requires a blend of operational rigor, technical CRM expertise, and a proactive approach to process optimization. Qualifications - 2+ years of experience in Revenue Operations, Sales Operations, or a similar data-centric role focused on the customer lifecycle. - High proficiency in HubSpot is non-negotiable, with deep experience in Workflows, Custom Objects, and Deal Stage automation. - Expertise in Excel (Pivot Tables, XLOOKUP) and CRM reporting to visualize trends and identify process breakdowns. - Proven experience managing the "Hand-off" process (Sales-to-Onboarding) within a B2B environment. Requirements - Audit "Closed Won" deals to ensure commercial terms are accurate and that all automated handoffs to Onboarding and CS are triggered flawlessly. - Build and maintain HubSpot workflows that power the transition from Sales to Onboarding, ensuring no customer "falls through the cracks." - Partner with Marketing, Sales, Customer Success, and Finance to optimize existing processes and implement new ones when strategic changes occur. - Proactively track deal velocity and stage gates, ensuring all required checks and balances are met before a deal progresses. - Act as the gatekeeper for CRM hygiene, following up with stakeholders for missing information and ensuring SPIFF payouts are calculated based on verified deal data. - Continuously audit the data flow between HubSpot and downstream project management tools to identify root causes of discrepancies and implement long-term fixes. Benefits - 100% remote work environment - 100% employer-paid medical insurance (plus Dental and Vision within 30 days) - Equity package - Flexible PTO (with 15 days minimum) - 401(k), FSA, and HSA options - Learning Stipend & WFH Equipment - A collaborative, high-ownership culture where your optimizations directly impact company growth. Interview Process - Initial Screen (30 min) - Hiring Manager Interview (45 min) - Cross-collaborative Interview (45 min) - Virtual Roundtable (60 min) & Career Journey Interview (60 min) - Reference Checks