• Architect the overall vision and strategy for the analytics and data applications, ensuring alignment with business goals and scalability for future growth. • Lead the architecture and development of advanced analytics tools and applications, including sophisticated user & agentic interfaces for data visualization and interactive experiences. • Establish and enforce best practices for data transport, microservice orchestration, platform monitoring, and alerting across all data and analytics initiatives. • Provide technical leadership and mentorship to engineering teams, guiding architectural decisions and ensuring code quality and performance optimization. • Drive innovation by evaluating and implementing cutting-edge technologies in big data, cloud computing, AI/ML, and API development. • Ensure stringent data security and governance across all AWS regions and data assets. • Collaborate with cross-functional teams, including product, design, and engineering, to translate complex business requirements into robust technical solutions.

• Design and develop highly complex, multi-service line enterprise solutions—including document imaging and software integrations—to meet specific client requirements and delivery timelines. • Collaborate on Solution Design with project teams and stakeholders. • Execute rigorous Software Development Life Cycle (SDLC) processes, including unit testing and User Acceptance Testing (UAT) support.

Job Title: Lead Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Title: Lead Software Engineer Location: Remote We are seeking an exceptional Development Leader to lead high-performing, full‑stack engineering teams delivering modern, scalable applications. This leader is hands-on, technically credible, and deeply accountable for quality, delivery, and team success. The ideal candidate has led in a Java Spring Boot microservices backend with a React and Adobe Experience Manager (AEM) front end, and thrives in environments that demand high standards, continuous improvement, and decisive leadership. This role requires someone who challenges the status quo, raises the bar, and builds teams that consistently deliver. Key Responsibilities Technical Leadership & Hands-On Contribution - Provide hands-on technical leadership across the full stack, including: - Java / Spring Boot microservices - API design and distributed systems - React-based front ends and AEM-driven experiences - Review architecture, designs, and code to ensure solutions are scalable, secure, and maintainable - Actively participate in design reviews, production issue resolution, and complex technical decisions - Set clear technical standards and ensure they are consistently followed across the team Engineering Excellence & Quality Ownership - Be personally accountable for code quality, reliability, and production readiness - Ensure strong engineering discipline including: - Code reviews and design reviews - Automated testing and CI/CD best practices - Clear definitions of done and quality gates - Proactively identify and address technical debt before it impacts delivery or stability - Establish a culture where quality is owned by the team, not inspected in later People Leadership & Team Success - Lead, coach, and develop engineers across levels, building high‑trust, high‑performance teams - Set clear expectations, provide direct feedback, and hold the team accountable for results - Identify skill gaps and invest in growth through mentoring, learning, and stretch opportunities - Create an environment where engineers feel empowered, challenged, and supported Delivery & Accountability - Own delivery outcomes for your teams — commitments, timelines, and results matter - Partner closely with Product Owners, Architects, and stakeholders to translate strategy into execution - Drive predictable, high‑quality delivery while balancing speed, scope, and sustainability - Surface risks early and take decisive action to keep teams on track Change Agent & Status Quo Challenger - Challenge outdated processes, inefficient practices, and unnecessary complexity - Drive continuous improvement in how the team plans, builds, tests, and delivers software - Encourage healthy debate and data‑driven decision making - Lead by example — modeling ownership, transparency, and bias for action Required Qualifications - 8+ years of professional software development experience - 3+ years leading engineering teams in a full‑stack environment - Strong hands‑on experience with: - Java, Spring Boot, and microservices architectures - React front-end development - Adobe Experience Manager (AEM) - Proven track record of delivering high‑quality software at scale - Experience holding teams accountable while maintaining strong morale and trust Preferred Qualifications - Experience leading teams in platform or enterprise-scale environments - Telecom, media, or large distributed system experience What Success Looks Like - Teams consistently deliver high-quality, reliable software - Engineers are engaged, growing, and proud of what they build - Quality issues and rework decline over time - Technical debt is actively managed, not ignored - The team continuously improves — not because they are told to, but because the leader expects it The base salary range for this position is $106,087 - $145,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is: 03/23/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf - Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/ #WAH #LI-Remote #Concentrix Location: USA Bellevue 13555 SE 36th Street Language Requirements: Time Type: Full time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

What is PerfectServe? PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration.We have seen an 88% growth rate over the past three years and need strong team members to help us continue to grow! PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and dynamically routing messages to the right person at the right time in any care setting; advancing patient care and clinical workflows. By joining PerfectServe, you will have the unique opportunity to come alongside us as we further our vision of putting all of these solutions together to provide optimal patient outcomes and faster patient care interventions. By improving speed to care and cross-continuum communication, we save lives, reduce length of stay, minimize re-admissions, and bring joy back to caregivers. We have an incredible portfolio of customers, with new ones recognizing the value of our solutions and joining the PerfectServe family every day. PerfectServe is a leading healthcare communications platform that connects providers, patients, and care teams to improve clinical collaboration and patient outcomes. We are seeking a Full Stack AI Engineer to join our R&D organization and play a central role in bringing AI capabilities to production across the platform. This is a core, high-impact role responsible for defining AI architecture standards, shipping production AI features, establishing governance and evaluation frameworks, and partnering directly with R&D leadership to shape the AI roadmap. Essential Functions - Design AI integration patterns and architecture standards across the SaaS platform - Integrate LLM APIs (OpenAI, Anthropic, AWS Bedrock) into production features - Build RAG systems, vector search, and embedding pipelines - Optimize latency, inference cost, and hallucination guardrails - Establish model evaluation, benchmarking, and observability processes - Define cost controls, usage monitoring, and security/PHI handling constraints - Evaluate use cases with Product for ROI and feasibility - Advise leadership on build vs. buy decisions for AI capabilities Qualifications: - 5+ years software engineering experience with strong Python backend skills - Production experience with LLM APIs, RAG systems, embeddings, and vector databases - Cloud-native architecture experience, preferably AWS - Experience in regulated or security-conscious environments - Product-minded systems thinker, comfortable with ambiguity and executive communication This is not a research role. This is a builder role. Why Join PerfectServe? At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission-driven team in an environment that values growth, transparency, and innovation. **Please do not use AI tools to generate your application materials. We value authentic, personal communication and want to understand your unique voice and perspective.** We offer a salary range of $130,000-170,000 per year, with compensation tailored to your background, strengths, and potential to grow within the team. The salary range listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across the company to ensure fairness and consistency. If you are a current employee and have questions about how your compensation aligns with our ranges, we encourage you to speak with your manager or People Operations. Benefits: - Remote first work environment - Health, Dental, Vision, Life and Disability Insurance options available day one. - 401K - with match and immediately vested. - 17 company holidays, 2 floating holidays plus competitive paid time off policy - Internal Advancement Opportunities PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.