Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills. Job Duties: - Schedules patient appointments system wide for providers including specialty and ancillary services. - Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines. - Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. - Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment. - Processes requests for referrals and obtains the referrals for physician offices as require. - Answers patient and referring physician questions pertaining to appointment status. - Coordinates the hold and release of template slots for requests to occur within weeks. - Facilitates and assures physician to physician or department contact. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Education: High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred) Experience: Minimum of 1 year-Related work experience (Required) Certification(s) and License(s): Skills: Communication, Computer Literacy, Customer Service OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). We are seeking a dynamic, customer-focused, and results-driven professional to join our team as an Outreach Specialist. This role combines high-touch client consultations, inbound lead and referral conversion, strategic relationship management, and business growth activities with a strong emphasis on PPL’s self-direction solutions. The ideal candidate excels at building trust quickly, delivering exceptional customer experience, identifying client needs, and driving program participation and long-term partnerships through a customer-first approach. Candidates must reside in the state of California. Duties & Responsibilities: Lead & Referral Outreach and Engagement (Primary Focus – 65%+) - Develop and maintain strong, personalized relationships with potential clients and referral sources. - Conduct concise, impactful consultations to understand client needs, educate on PPL self-direction solutions, build confidence in our services, and convert inquiries into strong referrals or program enrollments. - Provide clear, relevant information in a professional manner while focusing on capturing valuable leads and increasing referral volume. - Track caller/lead status, interest in self-direction, follow-up needs, and opportunities for growth. - Serve as a primary point of contact for inbound inquiries and new leads across multiple channels. - Act as a liaison between internal teams and external contacts to ensure smooth communication, successful outcomes, and seamless lead transitions. Business Development & Program Growth - Analyze client needs and feedback to spot program growth opportunities and present tailored self-direction solutions. - Collaborate with internal teams (customer experience, program, and operations) to align on lead strategies, implement market expansion initiatives, and influence best practices for new participants. - Contribute to strategies that enhance lead generation, program participation, and overall business development. Customer Experience & Case Management Support - Maintain a consistent customer-first mindset across all interactions and touchpoints, delivering high-touch, positive experiences that build lasting trust. - Provide case management guidance and strategic solutions to address complex client needs, resolve challenges efficiently, and align outcomes with organizational goals. - Partner with customer service teams to identify service improvement areas and implement initiatives that elevate the overall client experience. - All other duties as assigned. Required Skills: - Exceptional verbal and written communication skills with the ability to build rapport, gain trust quickly, and nurture relationships in brief or ongoing interactions. - Strong interpersonal skills and a problem-solving mindset focused on client-centered solutions that also support business objectives. - Ability to manage multiple priorities, relationships, and high-volume interactions in a fast-paced environment. - Excellent organizational and time-management skills; comfortable working independently and collaboratively. - Proficiency with CRM systems, MS Office Suite, and other business tools. - Bilingual- Spanish or Korean Qualifications: Education: - Bachelor’s Degree Preferred. Substantial professional experience in a related field may be considered in lieu of formal degree. Experience: - Proven experience in customer engagement, relationship management, lead generation, or sales with a focus on delivering outstanding customer experiences. - Background in case management, preferably with the ability to assess and address complex client needs. - Experience in customer service, retail, call-center, or high-volume inquiry environments is highly desirable. - Business development, growth-focused, or sales experience preferred. - Familiarity with Financial Management Services (FMS) providers or self-direction programs is a strong plus. - Comfort representing the organization at industry events or through networking. Working Conditions: - Remote setting with occasional travel. - Availability required between 8 AM – 7 PM PST. Compensation Range: $21.63- $26.44 hourly The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

• Respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc. (Language: French) • Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) • Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up. • Perform and support different activities as assigned – tracking several types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources. • Create and revise training materials based on procedural, system, and regulation updates. • Responsible in conducting trainings and checks the effectiveness of the trainings as required. • Assume responsibility for quality of data processed. • Any other duties as assigned by management.

Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary About Us Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills for Success - High School Diploma or equivalent required - Associates degree preferred - Tech-savvy and comfortable with high volume workloads - Organized and detail oriented - Ability to read and follow standard operating procedures - Ability to multi-task through various programs (using multiple monitors) and problem-solve - Exceptional strong customer service background - Strong knowledge of Microsoft products Experience - Medical office, health care or other relevant experience required - Prior customer service work experience, specifically in a contact/call center environment preferred - Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required - Epic or other cloud-based electronic health record (EHR) systems experience desired Working Conditions and Required Shifts - Monday Through Friday 40 hours per week - Training is 8a-430p ET, required for the first 2-4 weeks - Shifts will be determined by business needs, new hires must be open to all - Ortho center is open 8a – 5p. Shifts Available; 8a-4:30p, 8:30a-5pm - Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm - Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection - Employees must be open to all shifts for business need Additional Job Details (if applicable) Working Agreement & Remote Policy - All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment. - Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use. Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.