Site: Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary About Us Mass General Brigham is a passionate, welcoming community where brilliant minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. A wide range of clinical and non-clinical employment opportunities exist at our member hospitals and at our other health care and research organizations. Find the job in our dynamically growing, integrated network that’s right for you. The Opportunity Mass General Brigham is seeking full-time Scheduling Specialists to support Neurology, Orthopedics, and Cardiovascular patients and providers. This is an inbound and outbound contact center position where you will be responsible for receiving and making phone calls for the purpose of scheduling or rescheduling specialty appointments for multiple entities; There is no face-to-face interaction with patients or other customers, 90% of your time is spent on the phones. Responsibilities include handling 100-200 phone calls per day, addressing online requests, and completing patient registration to schedule or reschedule appointments. Our goal is to ensure that patients, providers, and other customers receive timely, efficient, and high-quality service. In this role, you get the opportunity to directly impact patient experience and help us drive healthcare forward! Qualifications Education and Skills for Success - High School Diploma or equivalent required - Associates degree preferred - Tech-savvy and comfortable with high volume workloads - Organized and detail oriented - Ability to read and follow standard operating procedures - Ability to multi-task through various programs (using multiple monitors) and problem-solve - Exceptional strong customer service background - Strong knowledge of Microsoft products Experience - Medical office, health care or other relevant experience required - Prior customer service work experience, specifically in a contact/call center environment preferred - Computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel and general data entry concepts and search functionality required - Epic or other cloud-based electronic health record (EHR) systems experience desired Working Conditions and Required Shifts - Monday Through Friday 40 hours per week - Training is 8a-430p ET, required for the first 2-4 weeks - Shifts will be determined by business needs, new hires must be open to all - Ortho center is open 8a – 5p. Shifts Available; 8a-4:30p, 8:30a-5pm - Cardiology & Neuro; open 8a-5:30p, Shifts Available; 8a-4:30p, 8:30a-5pm or 9a-530pm - Remote role requires Stable, Secure, Quiet, compliant workstation with ethernet connection - Employees must be open to all shifts for business need Additional Job Details (if applicable) Working Agreement & Remote Policy - All employees must be able to connect via ethernet cable to home router/modem to access web based secure programs to complete duties compliantly with MGB provided programs and equipment. - Must have HIPAA-compliant workspace (a dedicated, private workspace with a lockable file cabinet that is free from distraction and separate from others, quiet and secure), MGB provided equipment required for use. Remote Type Remote Work Location 399 Revolution Drive Pay Range $19.81 - $28.30/Hourly Grade 3 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

JOB PURPOSE: The Call Center Representative - PR is responsible for managing a high volume of inbound and outbound calls in a timely and professional manner. This role involves providing exceptional customer service, scheduling appointments, answering inquiries, and assisting patients and their families with accurate information regarding services provided by the healthcare organization. The ideal candidate will have excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment. JOB RESPONSIBILITIES: - Handle incoming and outgoing calls efficiently while maintaining a professional and courteous demeanor. - Schedule patient appointments accurately using the organization's electronic medical record (EMR) system. - Respond to patient inquiries regarding services, appointment availability, billing, and other general information. - Assist patients in rescheduling or canceling appointments while adhering to organizational guidelines. - Verify and update patient demographic and insurance information during calls. - Educate patients on healthcare services, office policies, and available resources. - Document all patient interactions and maintain accurate call records in the appropriate systems. - Document patient complaints and escalate complex issues to the appropriate department or supervisor. - Collaborate with clinical staff, administrative teams, and other departments to ensure a seamless patient experience. - Follow HIPAA regulations to maintain patient confidentiality and data security. - Achieve performance goals, including call quality, response time, and customer satisfaction metrics. - Outreach to inquiring callers to keep them informed about their issues/request’s status or resolution. - Adhere to company and department policies and procedures. - Adheres to all applicable compliance requirements and the Code of Conduct. Weekly Hours: 40 Days: Monday to Friday Hours: We have different schedules available between 8:00 AM to 8:00 PM EST Location: Full time Remote QUALIFICATIONS: EDUCATION: Associate degree preferred or equivalent relevant call center years of experience preferred. Additional Requirements: - Able to pass a typing test with at least 40 WPM. - Must be bilingual in English and one of the following languages: Spanish, Russian, Chinese, Bengali, Korean, Albanian, or a similar language. - 1 – 2 years experience in customer service, quality, and/or auditing experience. - Employee acknowledges that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment and meet assigned deadlines. - Excellent organizational skills, accuracy, and attention to detail. - Ability to operate both independently and collaboratively as required. - Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Remote Work & Equipment Requirements (Bring Your Own Device - BYOD) This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, security, and connectivity requirements. The organization does not provide company-issued equipment for fully remote roles outside of New York State. Device Requirements Employees must have access to a modern personal computer that meets the following minimum standards: - PC or Mac desktop or laptop, manufactured within the last five (5) years - Supported operating system: - Windows-based devices must run the latest version of Windows - Apple devices must run the latest version of macOS - Ability to install and run required secure remote-access applications - Minimum system capability: - Processor: 3.0 GHz or faster - Memory: At least 8 GB RAM - Storage: Sufficient free disk space to support required applications - Display: Minimum screen resolution of 800 x 600 - Internet & Workspace Requirements Reliable high-speed internet connection with minimum speeds of: - 25 Mbps download - 10 Mbps upload - Stable connection suitable for voice and system-based work - Wired Ethernet connection preferred - Private, quiet workspace that supports confidential conversations and HIPAA compliance - Employees must acknowledge that they have an alternative means of working in the event of power or internet service outages to ensure continuity of job responsibilities. Security Requirements - Device must have up-to-date antivirus and security protections - Operating systems must be configured to receive automatic updates - Employees must comply with all company security, confidentiality, and access protocols, including multi-factor authentication - Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. IT support may provide guidance but does not maintain personal devices. Home Office Equipment Reimbursement After completing six (6) months of continuous employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to: - Monitors - Office chairs - Desktop or laptop computers - Webcams or cameras - Battery backup or surge protection equipment Important notes: - This reimbursement is not provided upfront - Eligibility is subject to company policy, documentation, and approval - The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation - Reimbursement availability may change based on business or policy needs Physical Requirements: Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: - Sitting/Stationary positions – Duration of up to 6-8 hours a day for consecutive hours/periods of time. - Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills (ie. typing, use of equipment, etc.) - Sight/Visual Requirements – Must be able to read orders and type/write documentation, etc. with accuracy. - Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from stakeholders and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills. - Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $34,000.00 - $40,000.00

Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now Please Note: Before applying to this role, please review your resume carefully and ensure your employment and education history are accurately reflected (including employer name/s, dates of employment, institution name/s and degree/s completed, if applicable). Any inaccurate information collected from your resume or during the application process will impede Talent Acquisition’s ability to move forward with your candidacy. The individual must be available to work between 7:30a to 10p Eastern Standard Time hours as business requires. Imagine the career possibilities with a Fortune 500 Retirement Services Company that is consistently recognized by their employees and the marketplace – Certified as a ‘Great Place to Work’ by Great Place to Work Institute, named ‘World’s Most Ethical Companies’ by Ethisphere Institute, ‘World’s Most Admired Companies’ by Fortune magazine, World’s Best Employer by Forbes, ‘Best Place to Work for Disability Inclusion’ DEI assessment –just to name a few of the reasons why ‘We Are A Different Kind of Company’. We are seeking employees who are passionate about providing exceptional service to every customer and delivering on our mission. Do you thrive in a lively and dynamic call center? Are you looking to grow a long-term career where you build relationships and work in a team environment? If so, this role will afford you the chance to make a difference and build a career in financial services, assisting Voya’s customers in achieving their retirement goals. What will you do: Through inbound calls, you will be responsible for building relationships, educating our customers on their retirement plans and responding to customer inquiries on Retirement Products and Plans such as 401(k), 403(b), 457, 401(a). Our focus is on delivering an outstanding experience for our customers through retirement financial advice and mentorship as we simply and efficiently explain product features and annuity plan concepts to customers, agents and beneficiaries. Don’t know anything about retirement? We’ll teach you everything you'll need to know. How we help you achieve this: - Up to eight weeks of Paid Training preparing you to be successful in your job. Learning about Retirement Products (401(k), 403(b), 457, 401(a)) – a foundation for career growth. - Monthly 1:1 coaching sessions with your manager and team lead, team huddles and time at the start of your shift to prep for the day. - Learning and development opportunities through continuous training and investments in YOU. Grow and advance your career at Voya through intentional career paths as part of our Destination You career path program. What will your day look like: - Communicates effectively and confidently with all clients to make their financial lives better. Assisting our customers with plan design inquiries, balance transfers, overall account information, loan requests and loan payments. - Greet customers with awesomeness; building a sense of trust and confidence to help serve their needs and help them reach their retirement goals. - You will bring your authentic self to work. - Strive for first call resolution and take true ownership of customer needs and issues. - Asking as many questions as you need to understand the customers’ needs and priorities, and problem-solving in a metric driven environment. - Perform multiple tasks/navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues. - See an opportunity, you will not be shy on letting us know how we can improve and streamline our business processes. Your voice matters at Voya. - Amazing team-player attitude with a commitment to excellent attendance and quality work. We love to see you at work and miss when you are not there. Knowledge and Experience: - College Degree and 1+ year of customer service experience - Or, in lieu of college degree (HS Diploma or GED are required), 3+ years customer service experience - Experience in the Financial Service industry is a bonus but not required - Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle objections as they come up - Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems preferred - Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, metric driven environment - Availability to work any shift within the Monday through Friday operating hours of 7:30am – 10pm EST - Bi-Lingual opportunities, with a $3,000 pay differential. Let us know if you are Bi-Lingual What we offer you: - At Voya, we pay competitive base salaries based on experience and reward performance with a monthly incentive program - Bi-Lingual opportunities, with a pay differential, are available upon the completion and passing of an assessment - Generous paid time off upon hire: 20 days PTO, 9 paid holidays, choose your own Diversity Day and 40 hours of paid volunteer time off - Health, dental, vision and life insurance - Retirement savings- 401(k) Matching and Pension Plan - Paid Training, and Full Benefits with no waiting period; Monday – Friday Only, Referral bonuses, Performance Incentives - Employee-Led Councils (ELCs). We have eleven ELCs that play an important role in welcoming and educating our workforce as well as being a vital resource to help advance the business. The ELCs frequently co-sponsor diversity-related educational events across our system in conjunction with the Office of Diversity, Equity and Inclusion. - This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule Our interview process is hosted virtually and our training programs are currently delivered online. This role is currently remote/home-based. To ensure you are set up for success during this work from home time, a reliable high-speed internet with a wired connection as well as a quiet place to work in your home free of disruption is required. You may be required to work in the office if you do not have an adequate home/work environment and the required internet Compensation Pay Disclosure: Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities. The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting. Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. $41,600/year = $20/hour Be Well. Stay Well. Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer - Health, dental, vision and life insurance plans - 401(k) Savings plan – with generous company matching contributions (up to 6%) - Voya Retirement Plan – employer paid cash balance retirement plan (4%) - Tuition reimbursement up to $5,250/year - Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. - Paid volunteer time — 40 hours per calendar year Learn more about Voya benefits (download PDF) Critical Skills At Voya, we have identified the following critical skills which are key to success in our culture: - Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations. - Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution. - Team Mentality: Partnering effectively to drive our culture and execute on our common goals. - Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions. - Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage. Learn more about Critical Skills Equal Employment Opportunity Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. Reasonable Accommodations Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities. Misuse of Voya's name in fraud schemes

Our Member Contact Center Sales Associates utilize relationship selling to aid members in maximizing membership benefits and plan domestic travel. Provide exceptional service to members by selling various Membership, Travel products, Financial Services products and other relevant AAA products and services. Provide courteous and professional assistance in responding to member inquiries concerning Membership benefits and service, Travel Reservations, general member inquiries, Financial Services, Driving School and Emergency Road Service in a high-volume contact center environment. Meet or exceed established production goals. ***Full Time and Part Time positions available! This is a work from home position, candidates must live within one of these territories to be considered: ·Connecticut ·Delaware ·Indiana ·Kentucky ·Maryland ·New Jersey Oklahoma ·Pennsylvania ·South Dakota ·West Virginia) Why work for AAA Club Alliance? - Fully remote/work from home. - Computer equipment provided. - Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays. - Paid Virtual Training (must be able to attend all training). - 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. Set schedule. - Variety of Work Schedules starting between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part -time) - Company-wide Career mobility opportunities *Next New Hire Training Class to begin early April, 2026! **Training Requirement: Training is paid and will take place virtually, Monday - Friday (9:00 a.m. - 4:30 p.m. EST) for the first 5 weeks. Must be able to attend ALL training. Work schedule will begin after training is completed. ** What we need from you: - High School Diploma or equivalent. - 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience. - A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs varies by State (up to $200). - Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care. - Must be able to work overtime and/or on holidays as required by business needs. - Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving. - Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role. What we can offer you: - A starting base hourly rate for this position is $15.00 - $19.50. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location. - Monthly incentive plan based on individual performance - Shift differential for 2nd shift of 8% - And so much more....review full listing of AAA Club Alliance Benefits. LI-Remote #US #aaacluballiancejobs #salesjobs Full time Associates are offered a comprehensive benefits package that includes: - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service