City/State Norfolk, VA Work Shift Multiple shifts available Overview: Sentara Health is hiring a Customer Service Rep I for Sentara Patient Accounting! Status: Full-Time permanent position (40 hours) Standard working hours: 8am to 430pm EST, M-F Location: Remote in Virginia Overview Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling. Provide quality service and customer satisfaction through effective communication and education. (Billing questions, claims) Education - High School Diploma or Equivalent required Certification/Licensure - No specific certification or licensure requirements Experience - Customer Service- 2 years - Previous Data Entry Experience - Call center experience preferred - Strongly prefer healthcare background (pre-authorization, insurance eligibility, referrals, billing, claims) - EPIC experience is a plus Sentara Overview: Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 130 years in pursuit of its mission - "we improve health every day." Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 30,000 employees, 12 hospitals in Virginia and Northeastern North Carolina, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named to IBM Watson Health's "Top 15 Health Systems" (2021, 2018), and was recognized by Forbes as a "Best Employer for New Grads" (2022), "Best Employer for Veterans" (2022, 2023), and "Best Employer for Women" (2020). Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! To apply, please go to www.sentaracareers.com and use the following as your Keyword Search: JR-80979 Keywords: Call Center, Customer Service, Medical Billing, Medical Terminology, Insurance, Claims, Member Eligibility, Remote, Virginia Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met. Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission “to improve health every day,” this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

• Process incoming and outgoing payments accurately and efficiently. • Verify transaction details and ensure accuracy before finalizing payments. • Monitor and maintain account balances across payment systems. • Support Customer Support agents by resolving payment-related issues quickly and professionally. • Collaborate with colleagues to resolve discrepancies and identify process improvements. • Assist shift leaders and managers with operational tasks as needed. • Participate in regular meetings and training sessions to enhance team efficiency and develop your expertise. • Provide support and guidance to junior team members when needed.

Role Description We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators. - Outreach & Deal Support: - Send outbound brand outreach (target: ~10–15/day per operator) - Conduct follow-ups (2–3x) with brands who have not responded - Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) - Support deal operations (tracking campaigns, deliverables, brand spend) - Assist with invoicing processes - Respond to inbound RFPs and brand inquiries - Support contract workflows (redlining, version tracking, storage) - Scheduling & Administrative Support: - Manage scheduling for creators, brand calls, and internal pod meetings - Book and coordinate travel - Manage inboxes (filtering, templated replies, follow-ups) - Order milestone gifts and maintain gifting workflows - Support content calendar maintenance (upload scheduling, reminders) - Research & Data Operations: - Build brand outreach lists and vertical-specific targeting data - Pull social media and content performance analytics - Update CRM tools (Affinity, CreatorIQ) - Update internal rosters, creator profiles, and deal tracking sheets - Support talent scouting (basic research, deck prep) - General Back-Office Support: - Attend internal meetings to take notes and provide summaries - Produce daily/weekly status reports for pods - Handle file management, data entry, and organization Qualifications - Experience in outreach, lead generation, or client support - Ability to manage high-volume outreach and follow-ups - Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management - Experience supporting campaigns, invoicing, and contract workflows - Strong organizational and scheduling skills (calendar, inbox, travel) - Ability to manage content calendars and admin tasks - Experience in research, data tracking, and analytics - Ability to maintain CRM systems, reports, and internal trackers - Detail-oriented with strong communication and multitasking skills - Experience in reporting, documentation, and general admin support Benefits - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth

Customer Service Representative locations Portage, Michigan Dallas, Texas Los Angeles, California time type Full time job requisition id R559883 Work Flexibility: Remote or Hybrid or Onsite Schedule: Monday-Friday, 10:30am-7pm EST Overtime required as needed   What You Will Do – As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. - Provide phone and email support for inquiries from sales and healthcare professionals - Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders - Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders - Understand, interpret, and explain detailed information of processes and procedures - Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required - Demonstrate flexibility in responding to new and rapidly changing situations and environment - Demonstrate an understanding of how decisions impact customers, markets and sales representatives - Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need - Required - - HS diploma or equivalent - 2 years of direct Customer Service and/or Call Center Experience Preferred - - Bachelors Degree - ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) $21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.