• Process incoming and outgoing payments accurately and efficiently. • Verify transaction details and ensure accuracy before finalizing payments. • Monitor and maintain account balances across payment systems. • Support Customer Support agents by resolving payment-related issues quickly and professionally. • Collaborate with colleagues to resolve discrepancies and identify process improvements. • Assist shift leaders and managers with operational tasks as needed. • Participate in regular meetings and training sessions to enhance team efficiency and develop your expertise. • Provide support and guidance to junior team members when needed.

Role Description We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators. - Outreach & Deal Support: - Send outbound brand outreach (target: ~10–15/day per operator) - Conduct follow-ups (2–3x) with brands who have not responded - Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) - Support deal operations (tracking campaigns, deliverables, brand spend) - Assist with invoicing processes - Respond to inbound RFPs and brand inquiries - Support contract workflows (redlining, version tracking, storage) - Scheduling & Administrative Support: - Manage scheduling for creators, brand calls, and internal pod meetings - Book and coordinate travel - Manage inboxes (filtering, templated replies, follow-ups) - Order milestone gifts and maintain gifting workflows - Support content calendar maintenance (upload scheduling, reminders) - Research & Data Operations: - Build brand outreach lists and vertical-specific targeting data - Pull social media and content performance analytics - Update CRM tools (Affinity, CreatorIQ) - Update internal rosters, creator profiles, and deal tracking sheets - Support talent scouting (basic research, deck prep) - General Back-Office Support: - Attend internal meetings to take notes and provide summaries - Produce daily/weekly status reports for pods - Handle file management, data entry, and organization Qualifications - Experience in outreach, lead generation, or client support - Ability to manage high-volume outreach and follow-ups - Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management - Experience supporting campaigns, invoicing, and contract workflows - Strong organizational and scheduling skills (calendar, inbox, travel) - Ability to manage content calendars and admin tasks - Experience in research, data tracking, and analytics - Ability to maintain CRM systems, reports, and internal trackers - Detail-oriented with strong communication and multitasking skills - Experience in reporting, documentation, and general admin support Benefits - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth

Customer Service Representative locations Portage, Michigan Dallas, Texas Los Angeles, California time type Full time job requisition id R559883 Work Flexibility: Remote or Hybrid or Onsite Schedule: Monday-Friday, 10:30am-7pm EST Overtime required as needed   What You Will Do – As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. - Provide phone and email support for inquiries from sales and healthcare professionals - Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders - Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders - Understand, interpret, and explain detailed information of processes and procedures - Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required - Demonstrate flexibility in responding to new and rapidly changing situations and environment - Demonstrate an understanding of how decisions impact customers, markets and sales representatives - Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need - Required - - HS diploma or equivalent - 2 years of direct Customer Service and/or Call Center Experience Preferred - - Bachelors Degree - ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) $21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Role Description Our client is a mission-driven healthcare organization dedicated to delivering personalized nutrition and wellness services. The company specializes in evidence-based nutrition counseling, often working with individuals who manage chronic conditions or seek preventive care. They are seeking a Care Experience Navigator to join the team! The Care Experience Navigator serves as the primary point of contact for patients/members throughout their journey with the Company, from initial referral through program completion. This role supports patients/members in navigating program options and provides ongoing guidance to ensure a seamless, positive experience. The ideal candidate is compassionate, detail-oriented, and excels in a fast-paced environment. This is a hybrid position. Bilingual (Spanish and English) is required. - Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication. - Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey. - Communicate with patients about services, provider availability, insurance coverage, and next steps. - Assist Spanish-speaking patients/members to ensure clear communication. - Translate materials from English to Spanish when needed. - Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately. - Coordinate insurance eligibility and benefits verification, as needed. - Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers. - Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions. - Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion. - Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns. - Accurately document all patient/member interactions in the EMR system. - Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate. - Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies. Qualifications - Associate or bachelor’s degree in healthcare administration or a related field. - Minimum of one year of experience in healthcare, medical office, or patient/member services. - Background in behavioral health, nutrition, or specialty care preferred. - Experience with EMR systems, digital platforms, and care coordination or patient/member navigation. - Strong communication, organizational, and problem-solving skills with keen attention to detail. - Empathetic, patient-centered, professional, and discreet with sensitive health information. - Tech-savvy with the ability to manage multiple priorities in a fast-paced environment. - Bilingual (Spanish and English) is required. Requirements - Starting compensation for this role is normally between $41,600 - $52,000 per year.