Role Description We are seeking a partner to manage junior-level, process-driven operational tasks currently performed by Talent Assistants and Coordinators. - Outreach & Deal Support: - Send outbound brand outreach (target: ~10–15/day per operator) - Conduct follow-ups (2–3x) with brands who have not responded - Maintain brand and talent pipelines daily (Affinity, CreatorIQ, internal) - Support deal operations (tracking campaigns, deliverables, brand spend) - Assist with invoicing processes - Respond to inbound RFPs and brand inquiries - Support contract workflows (redlining, version tracking, storage) - Scheduling & Administrative Support: - Manage scheduling for creators, brand calls, and internal pod meetings - Book and coordinate travel - Manage inboxes (filtering, templated replies, follow-ups) - Order milestone gifts and maintain gifting workflows - Support content calendar maintenance (upload scheduling, reminders) - Research & Data Operations: - Build brand outreach lists and vertical-specific targeting data - Pull social media and content performance analytics - Update CRM tools (Affinity, CreatorIQ) - Update internal rosters, creator profiles, and deal tracking sheets - Support talent scouting (basic research, deck prep) - General Back-Office Support: - Attend internal meetings to take notes and provide summaries - Produce daily/weekly status reports for pods - Handle file management, data entry, and organization Qualifications - Experience in outreach, lead generation, or client support - Ability to manage high-volume outreach and follow-ups - Familiarity with CRM tools (e.g., Affinity, CreatorIQ) and pipeline management - Experience supporting campaigns, invoicing, and contract workflows - Strong organizational and scheduling skills (calendar, inbox, travel) - Ability to manage content calendars and admin tasks - Experience in research, data tracking, and analytics - Ability to maintain CRM systems, reports, and internal trackers - Detail-oriented with strong communication and multitasking skills - Experience in reporting, documentation, and general admin support Benefits - Permanent remote work flexibility - Paid Time Off - Health Maintenance Organization (HMO) coverage - Annual performance bonuses - Dedicated coaches offer an extra channel of support and skill-building - Opportunities for professional growth

Customer Service Representative locations Portage, Michigan Dallas, Texas Los Angeles, California time type Full time job requisition id R559883 Work Flexibility: Remote or Hybrid or Onsite Schedule: Monday-Friday, 10:30am-7pm EST Overtime required as needed   What You Will Do – As a Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. - Provide phone and email support for inquiries from sales and healthcare professionals - Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders - Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders - Understand, interpret, and explain detailed information of processes and procedures - Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required - Demonstrate flexibility in responding to new and rapidly changing situations and environment - Demonstrate an understanding of how decisions impact customers, markets and sales representatives - Provide support beyond standard hours as needed if call volume and/or workload require additional time What you need - Required - - HS diploma or equivalent - 2 years of direct Customer Service and/or Call Center Experience Preferred - - Bachelors Degree - ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.) $21.28 – $34.82 per hour plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Role Description Our client is a mission-driven healthcare organization dedicated to delivering personalized nutrition and wellness services. The company specializes in evidence-based nutrition counseling, often working with individuals who manage chronic conditions or seek preventive care. They are seeking a Care Experience Navigator to join the team! The Care Experience Navigator serves as the primary point of contact for patients/members throughout their journey with the Company, from initial referral through program completion. This role supports patients/members in navigating program options and provides ongoing guidance to ensure a seamless, positive experience. The ideal candidate is compassionate, detail-oriented, and excels in a fast-paced environment. This is a hybrid position. Bilingual (Spanish and English) is required. - Serve as the primary point of contact for prospective and enrolled patients/members via phone, email, and portal communication. - Create a welcoming, empathetic experience by building rapport and providing clear, timely support throughout the patient/member journey. - Communicate with patients about services, provider availability, insurance coverage, and next steps. - Assist Spanish-speaking patients/members to ensure clear communication. - Translate materials from English to Spanish when needed. - Support intake and onboarding by collecting and verifying demographic, insurance, and referral information; ensuring all forms, consents, and authorizations are completed accurately. - Coordinate insurance eligibility and benefits verification, as needed. - Schedule initial and ongoing appointments and coordinate with clinical, nutrition, administrative staff, and referring providers. - Provide orientation and onboarding support, including portal access, digital tools, meal profile management, and preparation for initial sessions. - Monitor onboarding and program engagement tasks and follow up to address outstanding items and encourage completion. - Maintain regular communication throughout the program, assisting with navigation, referrals, scheduling, rescheduling, and troubleshooting service-related concerns. - Accurately document all patient/member interactions in the EMR system. - Conduct midpoint and post-program satisfaction surveys, identify barriers to engagement, and escalate concerns as appropriate. - Participate in team meetings, contribute to process improvements, and comply with HIPAA, confidentiality standards, and company policies. Qualifications - Associate or bachelor’s degree in healthcare administration or a related field. - Minimum of one year of experience in healthcare, medical office, or patient/member services. - Background in behavioral health, nutrition, or specialty care preferred. - Experience with EMR systems, digital platforms, and care coordination or patient/member navigation. - Strong communication, organizational, and problem-solving skills with keen attention to detail. - Empathetic, patient-centered, professional, and discreet with sensitive health information. - Tech-savvy with the ability to manage multiple priorities in a fast-paced environment. - Bilingual (Spanish and English) is required. Requirements - Starting compensation for this role is normally between $41,600 - $52,000 per year.

Description Note Thank you for your interest in joining Dry Farm Wines.  Hiring is the single most important responsibility we have as a business. We have an intensive process to ensure we excel in this vital practice. It’s a huge decision for us and for you. We ask that you show up authentically as yourself, and we promise to do the same. Our goal is to find more exceptionally hard working, ambitious people who love success and building something we can all be proud of. Introduction Dry Farm Wines is the world’s premier Artisan Wine company. We curate the highest quality pure Artisan Wines from small family growers around the world. Every wine meets a set of strict criteria, including organic farming practices, lower alcohol levels, no sugar, and delicious taste. But, we do far more than just sell wine. Our mission is to create the healthiest, most beautiful, and most premium Rare Artisan Wine lifestyle for our influential, affluent, and health-conscious community. To create the most premium Artisan Wine brand, we are driven to execute three things better than anyone else in the world: curate the best tasting, healthiest wine, deliver the most elegant, seamless service and ecommerce experience, and inspire more wine drinkers to enjoy our artisan, artful lifestyle. Benefits of working with DFW This is the best place to work in the world. We have very high expectations and hold each other accountable to them. We also enjoy the rewards of our hard work. Here are a few of the many benefits: - Above Market Compensation - Distributed Work Model with a limited in office policy, built to support every individual’s freedom and still build a strong team - 4-day work week, with limited emails after hours and on weekends    - Unlimited pure Organic Artisan Wines - Generous 401k, Profit Sharing, and Defined Benefit plans available - Paid gym stipend - Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow - Most importantly, the opportunity to connect with an exceptional and talented team on a daily basis. We are a lot of fun, and we push the boundaries of possibility daily in helping each other grow and in our service to others. Every single person you will work with is an elite performer and has a deep dedication to being the best in their craft. Our Culture We are driven to create what we love, with people we admire, for a community who loves what we do. Creating what we love Dry Farm Wines started because of Todd’s passion to optimize his health while still enjoying his love for wine. It grew at the intersection of organic artisan wine, health, community, design, travel, and elevated taste. That’s the space in which we create and dream still today. With people we admire We need to mutually admire, respect, and trust the people we work with. We celebrate being an elite team that enjoys excellence for excellence's sake. We know that a group of talented individuals, creating in harmony together, is an incredible experience to be part of and a terrific way to make a living and grow as a person. For a community who loves what we do We bring products and a lifestyle to people who share our passion for health, taste, art, design, beauty, and impact. Our Members love what we love, whether its healthy living, organic farming practices, delicious food, or beautiful art. For us, this is all part of building a great business and a great lifestyle.  DFW Business Values As a community, Dry Farm Wines values well-being, creative expression, and winning together. Our values aren’t a set of rules, so much as the ingredients that keep our team healthy and strong. We all are committed to showing up with these values: - Admiration - We admire and respect each other - Excellence - We have an internal drive for excellence in all things - Innovation - We are always adapting and pushing the envelope - Group Flow - We love creating together and we trust each other - Self-Directed Responsibility - We get things done with energy, cleverness, and without requiring much oversight. We like coaching, not managing. We view business like a team sport. We choose to play because we love what we do and we love working with each other. When we win, we share prosperity together. When we come up short, we hold ourselves and each other accountable to learn and grow.  Freedom & Responsibility We believe freedom and flexibility are important personal values in our lives today, and we want to lean into them further. People create at their highest when they are focused, rested, and leave space for the creative process. But we also recognize that, within a collaborative organization, too much flexibility can lead to unstructured and isolated lives. In pursuit of our best work in a fulfilling, challenging work environment, we have set forth a few expectations.  Working Days and Hours - (Initial 90 day training period) Monday - Friday, 12pm - 8pm EST (9am - 5pm PST) - (Once training is complete) Full time Wednesday - Saturday, 11am - 7pm EST (8am - 4pm PST) Schedule & Expectations - 4 Day Work Week - We encourage everyone to view Friday (or whichever day becomes your flex day) as a day for personal growth, learning, travel, new experiences, extended fitness, and deep creative work. Anything that inspires and expands your experience, and may bring inspiration and growth to your daily work. - No Meeting Mondays - Although everyone is expected to be available for other communications on Monday, there will be no scheduled meetings outside of department meetings or a company wide All Hands. All meetings and normal gatherings will be on Tuesday, Wednesday, and Thursday. Monday is for creative flow time. - Limited Email Outside Working Hours - We do not exchange emails after hours or on weekends unless it pertains to a very urgent matter (eg., an urgent customer delay). We are very passionate about our culture. Finding someone who values this type of culture is just as important to us as the ideal role attributes. If you are uncomfortable with anything we do, that’s okay. We might not be the best fit for you. But if you read this and jump with excitement, then let’s continue. A Note from the Hospitality Director Our goal as a department is to provide Michelin-level Hospitality service to every Member we interact with. To accomplish this, I take inspiration from my many years as a leader in the Napa and New York City kitchens of Michelin star restaurants and use this experience to shape the Hospitality Team at Dry Farm Wines. I think of building our Team the same way as I did when I was configuring a fine dining kitchen; we need a sous chef, we need dedicated line cooks, and we need to think of challenges before they happen. In doing this, we will set the standard for premium e-commerce service. I deeply appreciate you investing the time to learn about us and look forward to getting to know more about you. Gratefully, Rae, Director of Hospitality