Ancora Education

Role Description The Vice President (VP) of Admissions reports to the Senior Vice President (SVP) of Operations and is responsible for strategic management of the student recruitment lifecycle, admissions processes, and the training and development strategies across the platform. This person is responsible for creating demand and conversion by maintaining dotted-line and functional relationships. They are responsible for achieving company goals for each vertical, targets and objectives related to existing campus operations. - Owns and drives market demand & conversion, delivering satisfaction and serves as voice of the Admissions extended network. - Provides leadership to the Ground Enrollment Teams, and counsel to the SVP of Operations and executive leaders, in implementing customer and growth objectives that appropriately reflect business goals. - Establishes and oversees comprehensive policies, procedures, and training to ensure the Admissions Process Overview (APO) is fully compliant and executed in alignment with all applicable federal, state, and local regulations (e.g., Title IV) and accrediting body standards, actively mitigating institutional risk. - Drives the integration and optimization of the Admissions process with the Student Financial Services and/or Financial Aid workflow, focusing on minimizing "Not Packaged" files, reducing the time-to-ISIR completion, and ensuring timely, accurate financial readiness is provided by the Ground Enrollment Teams to support a seamless and compliant student enrollment experience. - Partners strategically with the Marketing Team and external agency to continuously monitor lead quality, "Marketing Impact" and "Admissions Impact" lead-to-enrollment performance, ensuring Ground Admissions Teams have optimized follow-up strategies to maximize demand capture and conversion across all campaigns and channels. - Responsible for managing day-to-day operations, adherence to our processes and metrics as well as managing departmental budgets as defined by the annual operating plan (AOP). - Hires, trains, develops and manages a high-performance team focusing on new student demand and conversion. - Develops a metrics/customer/market-driven culture in accordance with our overall company culture and priorities. - Partners with Operations Team and other Leadership Team members to identify opportunities for our Admissions Process Overview (APO) improvements and design. Facilitates successful implementation of new programs through the organization. Fosters an organization of continuous process improvement. - Serves as a voice of the customer in collaborating closely with the Leadership Team to understand company, technology and product strategy. Recommends changes and enhancements to the current platform. - Works closely with the ground campus teams and leaders to help properly define market opportunities and support methodologies to ensure overall organizational success. - Ensures growth-related reports and other internal data points are provided to the SVP of Operations and Ops Team. Develops new reporting tools and dashboards as needed. - Works with leadership in prioritizing market objectives to drive demand and increase market share funneling new student enrollment to existing campuses. - Responsible for recruiting, training, and coaching members of the Extended Leadership Team (ELT). - Other responsibilities, as needed. Qualifications - Bachelor’s degree in Business Administration, Marketing, or Human Resources or other industry-related specialization required. - At least 5 years of industry-related experience including 3 years in upper management required. - Possesses excellent verbal communication, particularly telephonic – and good written communication skills. - Persistence combined with a positive attitude and approach to work and others; self-motivating work style. - Mature, positive and collaborative interpersonal skills. - Possesses the ability to effectively use applicable school systems, databases and tools. - Extensive knowledge of the principles, procedures, and best practices of the industry. - Strong analytical and problem-solving skills. - Advanced knowledge and functionality of Google Suite. Requirements - Travel up to 50% or as needed by the business demand. - Willingness to work nights, weekends, and/or holidays. - Ability to work in a fast-paced environment and meet deadlines of multiple concurrent tasks. - Ability to remain flexible and easily adapt to changes in work environment or schedule. - Ability to communicate effectively and provide a positive, professional impression via phone, email, text and in-person to students and staff from diverse backgrounds. - Ability to work and succeed individually and as part of a team in a highly structured and regulated work environment. - Ability to work remotely in any/all states in which Ancora is licensed/approved to do business. Education and Experience Preferred - Master’s degree in Business Administration, Operations Research, or equivalent training and experience required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate. Note This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Role Description As a Dialer Administrator, you will provide day-to-day administration and support to analyze, troubleshoot, and develop operational functions of the Contact Center platform that include the Five9 dialer, ACD blending, Omnichannel functions, IVR scripting, and responding to tickets. You will assist with the development of Omnichannel, IVR, and dialer interaction for a high-volume contact center. - Develop a deep and comprehensive understanding of multiple platforms, including predictive, preview, and automatic outbound dialing applications, inbound ACD (automatic call distribution), Omnichannel communication, call list management, and testing for compliance. - Focus on creating efficiency and effectiveness in systems management and performance, blending strategy and customer experience technology. Qualifications - Awareness of omnichannel strategies for outbound contact to include IVR, SMS, Email, and Chatbot. - Experience in Five9, MailChimp, Google, and basic ticketing systems. - 2 years of experience in a contact center environment. - Demonstrated knowledge and understanding of call center KPI metrics. - Knowledge and understanding of call center compliance and controls TCPA, state and federal regulatory guidelines, and Ancora’s Media Compliance Handbook. - Excellent time management and organizational skills. - Strategic and independent thinker. - Strong problem-solving and analytical skills with attention to detail. - Proficiency with Google suite. - A solid work ethic, high integrity, positive attitude, and strong attention to detail. Requirements - Experience in customer service preferred, 1 year of previous experience in a dialer administration/analyst/development role. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. - Must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. - Prolonged periods sitting at a desk and working on a computer. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Usually not exposed to weather conditions. - The noise level in the work environment is usually moderate.

Role Description The CDL Program Readiness Coordinator is responsible for the virtual management of student financial packaging and administrative compliance. This role ensures that CDL candidates are financially cleared and educationally eligible before their start dates. Operating in a high-volume, remote environment, this position serves as the primary liaison between students, workforce agencies, and campus operations to ensure 100% "Ready to Start" (RTS) status for every cohort. Key Responsibilities - Financial Portfolio Management & Student Counseling - Provide comprehensive and accurate investment overviews and funding summaries to all prospective students, ensuring financial clarity and transparency regardless of the final enrollment outcome. - Advise incoming and re-entry students on the availability of funding resources (WIOA, VA, Third-Party, Cash, etc.) to cover tuition and program costs. - Set up and prioritize packaging appointments based on upcoming cohort start dates. - Execute the payment collection process: process down payments, post transactions in Campus Nexus, and verify Auto Pay setup for all Unisa enrollments. - Proactively manage the CDL Packaging Pipeline and FARM Report to identify and resolve pending packaging statuses. - Regulatory Compliance & Administrative Oversight - Serve as the primary auditor for Proof of Education (POE) and DOT Physical/MVR requirements, ensuring 100% validity before final submission. - Launch DOT Physicals and MVRs as needed; track medical clearance and upload Medical Cards/physical results to student profiles. - Ensure all institutional Disclosures are signed and time-stamped correctly, and cross-verify that student names match all ID and DOT documentation. - Conduct "Missing Document" outreach (calls/texts) to maintain student momentum through the onboarding process. - Operational Pipeline & Readiness Tracking - Perform daily verification of pipeline metrics, including the number of fully packaged students, missing POE/DOT counts, and total collection amounts processed. - Categorize and track funding sources daily (Cash, VA, Employer Partnerships, Workforce Agencies, Third-Party Lending). - Analyze the "Ready to Start" (RTS) list and "Sit Report" for the upcoming cohort to ensure all students have cleared funding prior to the start date. - Contact WIOA Case Managers and VA Vocational Rehab counselors to expedite pending vouchers and approvals. - Strategic Reporting & Leadership - Prepare and lead the CDL Remote Campuses Ready to Start Review and attend Weekly SSM meetings to report on packaging statuses. - Submit a daily End of Day (EOD) Report and a Weekly Recap for review with the Senior Director of CDL Operations and Senior Director of Student Account Operations. - Manage the Monthly KPI Report (Enrollment-to-Packaged conversion) and the Aging Report to resolve long-standing balances. - Establish a schedule for upcoming Funding Information Sessions and attend monthly Post Start Review and "Lock" meetings to confirm final cohort numbers. Qualifications - High School Diploma (GED acceptable) from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education. - 1 year of experience in a customer service related field. - Ability to multi-task while maintaining organization. - Candid, honest, respectful communication skills (both verbal & written). - Highest levels of integrity, trust, respect, and professionalism, with ability and willingness to handle sensitive and confidential situations and documentation. Requirements - 1 year prior experience in Financial Aid & Collections. - Experience with CampusVue (Campus Nexus). - Associate’s degree or higher from an academic institution accredited by an accrediting agency that is recognized by the U.S. Department of Education. - Previous experience in CDL or vocational school operations. Physical Demands - Mobility & Balance: Ability to frequently climb in/out of the cab, bend, squat, kneel, twist and reach to perform pre/post-trip inspections and navigate tight spaces. - Strength: Ability to crank trailer landing gear (often 100+ lbs), handle training and safety equipment, and potentially assist with loading/unloading (if applicable). - Endurance: Ability to sustain physical activity and be alert during extending driving and instructional periods, including exposure to varying weather conditions such as heat, cold, wind, rain, ice or snow. - Sensory Acuity and Overall Health: Must possess and maintain a valid DOT Medical Examiner’s Certificate and meet DOT physical qualifications required to hold a CDL, with or without reasonable accommodations, as required by Federal regulations. Work Environment Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate. Note This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Manager is responsible for providing quality customer service and information to corporate and community college client employees/students who are enrolling in an Ancora Training led program. This position is responsible for: - Conducting outbound telephone calls to employees that have inquired about Ancora Training programs - Answering inbound calls to address employee questions - Facilitating enrollments and ensuring each employee completes all program’s admissions requirements - Communicating with students throughout their enrollment and registration process ESSENTIAL FUNCTIONS: - Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries - Share industry-related information with prospective students - Follow-up with new students ensuring their positive transition to being an active student - Contribute to team initiatives and outcomes - Use internal management software to properly facilitate and track the disposition of all potential students that have inquired and students that have enrolled - Attend department meetings, training, and activities - Ensure all paperwork is completed accurately and in a timely manner - Other duties as assigned Qualifications - High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education - 1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience - Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers - Strong presentation skills - Ability to deliver consistent levels of energy and enthusiasm - Thrives in an observation/coaching style environment - Proactive problem-solving skills - Ability to handle frequent interruptions and work independently - Competent in priority setting - Ability to foster creativity - Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications Requirements - Associate’s degree in a related area from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education (preferred) - A track record of being successful in a high-volume customer service setting (preferred) - Experience with CampusVue and/or Velocify software (preferred)