• Administer and maintain GitLab for version control and repository management • Configure and manage CI CD pipelines to support secure DevSecOps workflows • Manage user access, roles, and permissions • Enforce repository standards and code management best practices • Support integration with automated testing and deployment frameworks • Monitor system performance and resolve platform issues • Automate routine processes to improve efficiency and reliability • Support software development teams with configuration and troubleshooting • Maintain secure software configuration management practices

• Configure and manage Jira as the primary ticketing and workflow management system • Design and maintain workflows to support Work Order tracking and task automation • Administer user roles, permissions, and access controls • Customize dashboards, reports, and boards to support program visibility • Monitor and maintain system performance and data integrity • Support SLA tracking and reporting requirements • Integrate Jira with tools such as GitLab, Confluence, and other DevOps platforms • Troubleshoot system issues and implement process improvements • Support Agile teams with board configuration, sprint setup, and backlog management

• Maintain the architectural frameworks/patterns, processes, standards and guidelines related to litigation support systems and data architecture. • Implement system design, configuration, and templates. • Provide technical and software subject matter expertise to the various litigation support teams. • Troubleshoot problems. • Explain software functionality and configuration to other technical staff and legal staff. • Perform changes, routine maintenance and upgrades to complex systems. • Test changes and upgrades for functionality and performance. • Monitor system resource usage and availability.

• Support Account Executives and sales leadership with day-to-day operational activities • Process leads, update opportunities, and maintain CRM records • Coordinate schedules, appointments, and sales follow-ups • Monitor communications, customer requests, and sales activity tracking • Maintain organized records, documentation, and internal reporting • Review bid postings, RFPs, RFQs, and customer requests • Assist with preparation of: Proposals, Bid responses, Customer correspondence, Pricing documentation • Work with distributors and vendors on: Product availability, Pricing requests, Quotes, Lead times • Support sales teams during procurement and proposal processes • Serve as a point of contact for customer and vendor communications • Assist clients with: Order inquiries, Returns, Delivery updates, Product information requests • Enter and process customer purchase orders into CRM systems • Track order status and communicate expected delivery timelines • Maintain accurate opportunity, pipeline, and account information • Assist with reporting and sales activity tracking • Assist with coordination of marketing materials and sales campaigns • Support webinars, partner events, and promotional activities • Collaborate with sales and marketing teams on customer outreach initiatives • Continue developing knowledge of enterprise IT products and solutions • Learn about: Networking, Cloud solutions, Security technologies, Public sector procurement processes • Participate in training, educational opportunities, and professional development initiatives