• Responsible for managing all aspects of service for dealerships and customers and ensure satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region. • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified. • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team. • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling. • Promote and ensure dealership has Autocar trained technicians to handle workload. • Develop and manages strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product. • Develops strong relationships with Regional Business Managers and National Account Sales in their region. • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met. • Coordinates cost effective, self-managed travel schedules.

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work. • Assists customers and dealers with troubleshooting and repair of service-related problems. • Develop and manage strong relationships at all levels of the customer’s organization. • Coordinates with engineering and technical service departments to ensure service performance and quality specifications are met. • Tracks, reports, and follows up on product and technical issues for dealerships and customers.

• Own the ITAM Product • Collaborate on the ITAM Roadmap • Design & Implement ITAM Strategy • Lead & Develop a Team • Maintain Asset Inventory • Drive Compliance • Leverage Technology & Analytics • Promote Best Practices • Continuous Improvement • Be a Key Partner • Stay Ahead

• Stack Overflow is expanding its Professional Services function to meet growing enterprise demand. • You’ll lead a Community Delivery team (already in place) and Forward Deployed Engineering team (yet to be hired). • Build the operational foundation, delivery playbooks, and commercial engine that scales from seven figures to eight. • Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering). • Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable. • Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team. • Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership. • Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable.