• Stack Overflow is expanding its Professional Services function to meet growing enterprise demand. • You’ll lead a Community Delivery team (already in place) and Forward Deployed Engineering team (yet to be hired). • Build the operational foundation, delivery playbooks, and commercial engine that scales from seven figures to eight. • Run the weekly and monthly operating rhythm across Community Services (Launch, Management, Monitoring) and Technical Services (MCP integrations, API implementations, custom prompt engineering). • Set utilization targets, conduct quality reviews, and ensure on-time, on-budget delivery while maintaining the margins that make Professional Services economically viable. • Directly manage the Lead Community Delivery Manager (CDM) and the Forward Deployed Engineering (FDE) team. • Lead the evolution of the services portfolio in partnership with Solutions Consulting leadership. • Work directly with customers and Sales Engineering to scope engagements, translating customer problems into SOWs that protect margin while remaining sellable.

• Move strategic customers from current state to a trusted strategic partnership; • formalize partnership through an agreement that is recognized across Ovation Healthcare and the account. • Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives. • Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration. • Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel. • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success. • Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations. • Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement. • Keeps the organization’s vision and values at the forefront of decision-making and action. • May supervise staff assigned to support responsibilities for specific customers.

• The Service Manager – Mobile serves as the frontline leader connecting FleetPride’s branch operations with customer sites, driving service quality and profitability. • This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. • Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride’s quality and safety standards. • Conduct regular field audits, safety inspections, and performance reviews. • Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories. • Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process. • Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline. • Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet. • Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience in mobile services.

• Study Manager (SM) is a key member of the Global Study Team contributing to delivering the clinical study to time, cost and quality, and ensuring inspection readiness by taking an oversight over study eTMF completeness. • SM works in close partnership with the Study Delivery Lead (SDL) on end-to-end operational study delivery activities, from study setup to study archival. • Focus on setting up, maintaining and ensuring completeness of internal systems / databases / tracking tools and project plans (CSAP). • Works cross-functionally, with internal and external partners, on clinical study management activities, for in-house and outsourced studies across all phases and therapeutic areas. • Responsible for monitoring study conduct and progress, identifying, resolving and escalating risks/issues which may impact delivery of the study to the necessary quality, timeline and budget objectives.