Job Closed
This listing is no longer active.
The simplest and most affordable way to electrify school bus fleets.
Technical Operations Specialist
Location
Massachusetts
Posted
141 days ago
Salary
$75K - $90K / year
Seniority
Senior
Job Description
Technical Operations Specialist
Highland Electric Fleets
• Utilize internal tools and reporting to actively monitor fleet and charging infrastructure performance, identify emerging issues, and create tickets as needed. • Respond to customer tickets within 24 hours (excluding weekends), providing detailed updates and maintaining public communication at least once per week. • Diagnose operational problems using OEM portals and historical data to drive timely and effective resolutions. • Coordinate with dealers to resolve out-of-service assets and close completed tickets within 24 hours of resolution. • Identify performance trends and proactively engage customers to address potential issues before they escalate. • Serve as the central point of contact for escalated or long-term service issues, collaborating with OEMs, bus dealers, and internal teams to develop sustainable solutions. • Establish data-driven workflows to transition operations from reactive to proactive support. • Create and maintain knowledge-based articles, troubleshooting guides, and documentation to improve efficiency and empower the support team. • Lead periodic fleet performance review conversations with customers, providing constructive feedback and updates.
Job Requirements
- 3+ years of experience in remote analytics, remote technical support, or hands-on field service for heavy-, medium-, or light-duty vehicle fleets.
- Strong technical aptitude and proficiency with ICE and/or electric vehicle troubleshooting, with a strong emphasis on modern on-highway diagnostics.
- Proficiency with Enterprise Asset Management (EAM) systems, ticketing, workflow management, performance reporting, and issue tracking.
- Willingness to travel for periodic customer site visits and company meetings; ability to work standard business hours with occasional evenings and/or holidays.
- Excellent problem-solving skills with the ability to communicate across technical and non-technical audiences.
Benefits
- Health, Vision, and Dental coverage for employees & their dependents
- Life insurance, public transportation assistance
- Generous Paid Time Off
- 401(k) program and company match
Related Guides
Related Categories
Related Job Pages
More Operations Jobs
Process Improvement Consultant
A1FEDBridging the gap between Business and IT. We bring business and IT experts to provide quality solutions to our clients
• Evaluate existing workflows to identify process inefficiencies, bottlenecks, and quality issues. • Develop and recommend improvements using methods such as process mapping, data analysis, and Lean Six Sigma. • Promote continuous process improvement and standardization by identifying gaps in service, training, or other processes, and drafting, developing, and/or updating business documents and requirements. • Lead or support client and internal cross-functional teams to develop and implement new processes and ensure a smooth transition. • Track key performance indicators (KPIs) and project outcomes, reporting findings and recommendations to management. • Supporting consulting with, and assisting the client with project coordination (e.g., stakeholder report), creating and maintaining program dashboard and process improvement. • Developing workflow processes to track progress and streamline operations; Assisting in the creation and establishment of a Process Asset Library, creating templates and documentation to support project management and education initiatives. • Assisting with the enterprise risk management program and training on identification, mitigations, and best practices. • Providing decision support through data gathering, information analysis, and presenting considerations to relevant stakeholders. • Conducting research and analysis to develop white papers, briefings, standard operating procedures (SOPs), Procedural Instructions (PI), and executive summaries. • Developing concise, professional, and compelling executive presentations on major initiatives. • Support organizational planning and coordination for a wide variety of summits, initiatives, and educational opportunities. • Coordinates with offsite, remote, and/or external organizations, teams, and/or vendors to conduct data calls, complete tasks, and manage initiatives. • Identifying and managing ad hoc strategic projects. • Updating and maintaining multiple client SharePoint sites, dashboards, and shared drives.
Operations Scheduler
AltasciencesQuicker go/no-go decisions with integrated preclinical, clinical, bioanalytical, manufacturing, and CRO services.
• Scheduling all Protocol-required tasks for in-life studies • Managing the department level study schedule and resources • Supporting Research Associate Supervisors, Study Supervisors, and Study Directors in scheduling • Creating the employee daily task schedule based on study schedule and departmental needs • Liaising with other departments to coordinate logistical challenges • Assisting with verification and posting of all generated schedules • Troubleshooting logistical challenges associated with workload and study execution • Maintaining consultant and contractor calendar as needed • Assisting in special projects as needed
Senior Operations Manager
Aduro AdvisorsPremier fund administration for Venture Capital & Private Equity.
• Proactively manage and coordinate executive calendars across multiple time zones. • Serve as the primary administrative point of contact for the executive team. • Prepare, submit, and reconcile executive expense reports. • Arrange domestic and occasional international travel logistics. • Provide flexible, as-needed support for high-priority executive projects. • Lead all logistical planning for Board of Directors and committee meetings. • Lead the planning and execution of key company events. • Directly manage and provide oversight to the onsite Operations Manager. • Manage the operational budget for the Denver and Princeton offices.
Senior Director, Biosample Operations
Enliven TherapeuticsEnliven Therapeutics is a clinical-stage biopharmaceutical company dedicated to the discovery and development of small-molecule therapeutics in oncology. Enliven Therapeutics' prim
• Lead the strategic and operational oversight of all clinical and nonclinical biosample activities across the company’s development pipeline. • Building and managing end-to-end sample lifecycle processes—including collection, logistics, chain of custody, tracking, biobanking, vendor oversight, and data reconciliation. • Develop and execute the company’s global biosample management strategy across all clinical programs. • Establish scalable sample governance frameworks suitable for a small but fast-growing biotech environment. • Serve as the subject-matter expert for biospecimen regulations, GCP/GCLP standards, and evolving global requirements. • Ensure robust chain-of-custody and sample traceability systems. • Design and maintain sample management plans, laboratory manuals, and related documentation. • Partner with Translational Medicine/Research to enable biomarker strategies, assay development, and laboratory readiness. • Work with Clinical Operations to incorporate sample needs into protocol design, site training, and monitoring. • Support Biometrics and Data Management in reconciling sample data with clinical datasets. • Identify, select, and manage CROs, central labs, specialty labs, and biorepositories. • Negotiate scopes of work and oversee budget, performance metrics, and quality compliance. • Implement and monitor KPIs, SLAs, and corrective action plans when needed. • Implement or optimize LIMS/sample-tracking systems appropriate for a small biotech. • Drive continuous improvement initiatives to streamline workflows and enhance sample, visibility. • Establish and maintain SOPs, work instructions, and forms related to biosample handling. • Ensure compliance with ICH/GCP, GCLP, CLIA, CAP, GDPR, and relevant global biospecimen regulations. • Support regulatory submissions (e.g., IND, CTA, BLA) with sample-related documentation. • Prepare for and support audits and inspections related to biospecimen management. • Build and lead a high-performing biosample management team as the company grows. • Provide coaching, resource planning, and professional development for direct reports.



