Highland Electric Fleets

• Collaborate in the sales process with other teams working within your AOR (area of responsibility) to formulate and execute strategies to increase customer base and achieve regional goals. These teams include but are not limited to Market Development, Origination, Project Development and Legal • Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics • Following-up on qualified leads and pipeline opportunities • Research opportunities, generate qualified leads and grow relationships, maintain accurate and detailed information, and develop a rolling, expansive customer base • Maintain thorough company and product knowledge, research industry and market trends • Oversee sales business activities in an AOR presently encompassing roughly 50% of your time traveling within your assigned AOR • If your performance or region is eligible, you may be asked to oversee a Fleet Advisor, who is an inside position dedicated to AOR • Setting and achieving KPIs • Utilize our CRM software(s) to ensure the sales process, steps and progress is logged and captured in keeping with our standard processes for all sales stages

• Qualify leads from marketing campaigns as sales opportunities • Contact potential clients through cold calls and emails • Present our company to potential clients • Identify client needs and suggest appropriate products/services • Customize product solutions to increase customer satisfaction • Build long-term trusting relationships with clients • Proactively seek new business opportunities in the market • Set up meetings or calls between (prospective) clients and Account Executives • Report to the Business Development Manager on (weekly/monthly/quarterly) sales results • Stay up-to-date with new products/services and new pricing/payment plans • Some travel may be required (up to 10%)

• Oversee the design and installation of EV charging infrastructure projects • Serve as the primary accountability owner for the full delivery of EV projects • Collaborate extensively with internal partners to ensure seamless project delivery • Report directly to the Director, Project Execution • Manage multiple projects in various stages at the same time

About Us Highland Electric Fleets’ mission is to make electric fleets accessible and affordable for all, enabling communities to realize the benefits of cleaner, quieter and healthier fleets. Highland is North America’s leading provider of Electrification-as-a-Service (EaaS). Founded in 2019, Highland partners with school districts, municipalities, and fleet operators to make the transition to electric fleets simple and affordable. Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle-to-grid technology to managing some of the nation’s largest electric school bus fleets, Highland delivers reliable, cost-effective solutions that support local communities and drive the future of transportation. Summary: The Project Manager will lead the design and construction of EV charging infrastructure projects, serving as the primary accountability owner for the full delivery of EV projects from customer contract signing to commercial operation. This comprehensive role encompasses end-to-end project management responsibilities including planning, execution, monitoring, and closeout phases of each project. The Project Manager will collaborate extensively with internal partners including the Customer Success, Incentives, Energy, Supply Chain, Procurement, Logistics, Project Finance, Vehicle Titling & Registration, and the Marketing team to ensure seamless project delivery and exceptional customer experiences. The role will report directly to the Director, Project Execution. This role is Northeast remotely based with a 25%-30% travel expectation. Responsibilities: - Manage and oversee the full project lifecycle from pre-contract, execution, project completion and operational deployment - Partner with internal key stakeholders to deliver excellent customer experiences - Manage multiple projects in various stages of development at the same time - Select engineering consultants and construction contractors for projects - Negotiate and execute project-based subcontractor agreements - Coordinate with utilities for service upgrades and interconnection scopes of work - Support submission of all project permitting requirements - Establish and maintain project cost forecasts and actuals - Develop and drive detailed project schedules - Ensure compliance with all project and customer requirements - Collaborate with consultants, contractors and peers to solve unique challenges Qualifications: - Bachelor’s degree and 2+ years professional experience OR 4+ years professional experience - 2+ years direct project management experience, preferably electrical or civil - EV charging infrastructure experience preferred - Renewable energy project experience a plus (V2G, BESS, solar, storage, microgrid) - Proficient with MS Project or other scheduling software - Familiarity with Procore or other project management software platforms $75,000 - $95,000 a year What You Can Expect from Highland: · Competitive base salary and performance-based bonus program · A supportive, highly collaborative, team-oriented environment · Opportunities to make a difference, be heard, add value, and be recognized · Growth and development with a leader in this new and exciting industry · Ability to work with bright, innovative, and forward-thinking colleagues · Health, Vision, and Dental coverage for employees & their dependents · Life insurance, public transportation assistance · Generous Paid Time Off · 401(k) program and company match Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Collaborate in the sales process with other teams working within your AOR (area of responsibility) to formulate and execute strategies to increase customer base and achieve regional goals. • Make cold calls or perform warm outreach, putting outside-the-box thinking to work to develop new and unique sales tactics • Following-up on qualified leads and pipeline opportunities • Research opportunities, generate qualified leads and grow relationships, maintain accurate and detailed information, and develop a rolling, expansive customer base • Maintain thorough company and product knowledge, research industry and market trends • Oversee sales business activities in an AOR presently encompassing roughly 50% of your time traveling within your assigned AOR • If your performance or region is eligible, you may be asked to oversee a Fleet Advisor, who is an inside position dedicated to AOR • Setting and achieving KPIs • Utilize our CRM software(s) to ensure the sales process, steps and progress is logged and captured in keeping with our standard processes for all sales stages

• Lead Highland’s strategy for integrating electric school bus batteries into utility programs, virtual power plants (VPPs), and wholesale electricity markets. • Identify revenue opportunities across capacity, energy, and ancillary service markets while ensuring reliable fleet operations. • Support the development of optimization frameworks that align transportation operations with grid services participation. • Evaluate and prioritize energy market opportunities across ISO/RTO regions, including assessing market rules, DER participation frameworks, and price signals to inform fleet deployment strategy. • Translate energy market strategy into deployable projects, coordinating cross-functional teams to execute programs from concept to deployment. • Establish strategic partnerships with electric utilities, ISOs/RTOs, aggregators, and grid services providers. • Structure programs enabling fleet participation in demand response (DR), vehicle-to-grid (V2G), DER aggregation, and grid services markets. • Guide fleet deployment toward markets where grid needs, regulatory frameworks, and energy economics support strong V2G participation.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Trainer at Highland, you will be responsible for executing all of Highland's training matrix objectives by compiling Highland, OEM, and partner materials, and delivering structured, comprehensive technical training programs to Highland's end customers. This role is critical to ensuring customer technical self-sufficiency in performing maintenance, diagnostics, and repair operations on electric vehicles and charging infrastructure. The Technical Trainer will tailor all training delivery to customer-specific configurations based on their balance-of-system components (bus and charger), working across Highland's network of bus manufacturers, charger manufacturers, and subsystem partners. Throughout, you will provide customers with the knowledge and skills to independently troubleshoot complex technical challenges and perform depot-level repairs using OEM diagnostic software and tools, Highland's custom-engineered diagnostic tools, and OEM web portals. Responsibilities - Execute comprehensive technical training programs aligned with Highland's Training Matrix timeline and objectives, including commissioning, basic troubleshooting, advanced troubleshooting, and specialized technical competencies across multiple delivery phases. - Customize training delivery based on customer-specific balance-of-system configurations, adapting content to the specific bus models and charger types deployed at each customer site. - Train customers and Highland’s Technicians on the proper use of OEM diagnostic software and tools, Highland's custom-engineered diagnostic tools, and OEM web portals used for depot-level repairs and technical support. - Ensure customers and Highland’s Technicians achieve technical self-sufficiency in performing maintenance, diagnostics, and repair operations on electric vehicles and charging infrastructure without ongoing onsite support. - Conduct hands-on training sessions covering lockout/tagout (LOTO) procedures, zero voltage verification, high-voltage safety protocols, component replacement, software-based troubleshooting, and fault detection processes. - Deliver training on advanced diagnostic techniques, including CAN trace analysis, isolation fault detection, thermal management diagnostics, battery management system troubleshooting, and power electronics diagnostics. - Provide engineering-level support and troubleshooting assistance to customers when complex repair challenges exceed standard training scope, serving as an additional escalation point for technical issues. - Compile and organize training materials from Highland, OEM partners, and third-party sources into cohesive, customer-ready training curricula. - Develop and maintain training documentation, quick reference guides (QRGs), standard operating procedures, and troubleshooting flowcharts for customer use. - Assess training effectiveness through hands-on evaluations, competency certifications, and post-training follow-up to ensure knowledge retention, and maintain accurate records of training sessions, competency assessments, and technical support interactions. - Maintain deep technical expertise across all Highland OEM platforms, charging equipment, diagnostic tools, and subsystem components through continuous learning and manufacturer training programs. - Collaborate with Highland's Technology and Engineering teams to stay current on system updates, new diagnostic tools, software platforms, and emerging technical solutions. - Adapt training content and delivery methods to accommodate different learning styles, technical backgrounds, and operational environments across diverse customer organizations. Qualifications - 5+ years of experience in automotive or heavy-duty vehicle maintenance, diagnostics, and repair. - 3+ years of technical training or instruction experience (EV experience preferred). - Strong technical knowledge of electric vehicle powertrains and vehicle diagnostics, with expertise in using OEM diagnostic software, scan tools, and diagnostic equipment. - Experience and familiarity with National Standards, lockout/tagout procedures, and high-voltage safety protocols; ASE certifications, or equivalent EV-specific certifications strongly preferred. - Excellent communication, presentation, and instructional design skills with ability to explain complex technical concepts to diverse audiences, develop training materials, and manage multiple customer training programs simultaneously. - Valid Commercial Driver's license with clean driving record and willingness to travel extensively to customer sites (up to 50% travel); ability to work independently, adapt to varying site conditions, and operate in a fast-paced environment with evolving technology. Benefits - Competitive base salary and performance-based bonus program. - A supportive, highly collaborative, team-oriented environment. - Opportunities to make a difference, be heard, add value, and be recognized. - Growth and development with a leader in this new and exciting industry. - Ability to work with bright, innovative, and forward-thinking colleagues. - Health, Vision, and Dental coverage for employees & their dependents. - Life insurance, public transportation assistance. - Generous Paid Time Off. - 401(k) program and company match.

• Utilize internal tools and reporting to actively monitor fleet and charging infrastructure performance, identify emerging issues, and create tickets as needed. • Respond to customer tickets within 24 hours (excluding weekends), providing detailed updates and maintaining public communication at least once per week. • Diagnose operational problems using OEM portals and historical data to drive timely and effective resolutions. • Coordinate with dealers to resolve out-of-service assets and close completed tickets within 24 hours of resolution. • Identify performance trends and proactively engage customers to address potential issues before they escalate. • Serve as the central point of contact for escalated or long-term service issues, collaborating with OEMs, bus dealers, and internal teams to develop sustainable solutions. • Establish data-driven workflows to transition operations from reactive to proactive support. • Create and maintain knowledge-based articles, troubleshooting guides, and documentation to improve efficiency and empower the support team. • Lead periodic fleet performance review conversations with customers, providing constructive feedback and updates.