Role Description Pearl West is looking for an Amazon Operations Specialist who thrives in a high-performance, fast-paced environment and is obsessed with optimizing listings, solving problems, and driving measurable growth. This role is critical to maintaining and scaling our Amazon presence across multiple brands, ensuring listings are fully optimized, compliant, and consistently improving in performance. Key Responsibilities - Listing Monitoring & Revenue Performance - Monitor daily listing performance across multiple brands (sessions, CVR, revenue) - Identify revenue leaks (drops in ranking, suppressed listings, lost Buy Box) - Take immediate action to recover and scale underperforming ASINs - Track keyword indexing and organic ranking movement - Account Health & Risk Management - Proactively monitor Account Health dashboards across all accounts - Resolve policy violations, suppressed listings, and compliance issues quickly - Own communication with Amazon Seller Central support and escalate when needed - Ensure all listings meet Amazon’s latest compliance and content standard - Listing Optimization (Nikko Process Execution) - Execute Pearl West’s internal listing optimization framework (COSMOS & RUFUS compliant) - Optimize titles, bullets, descriptions, and A+ content for both SEO and conversion - Ensure all listings align with brand positioning and premium product standards - Continuously improve listings based on performance data and customer feedback - Image Testing & Conversion Rate Optimization - Run structured A/B tests on images using Amazon Experiments or external tools - Analyze CVR impact and implement winning creatives - Collaborate with design team to iterate on high-converting image strategies - Ensure image sequencing aligns with proven conversion framework - Backend Optimization & Indexing - Manage backend search terms and attributes with strict no-waste keyword strategy - Audit listings for missed indexing opportunities and fix gaps - Optimize variation structures for maximum visibility and conversion - Maintain clean, accurate, and fully optimized backend data - Operational Execution Across Accounts - Launch new products and variations across multiple brands - Troubleshoot listing issues (stranded inventory, ASIN merges, flat file errors) - Manage bulk uploads and catalog updates via flat files - Coordinate with supply chain team to prevent stockouts and lost sales - Data-Driven Growth & Reporting - Track and analyze key metrics: CVR, sessions, revenue, keyword ranking - Identify trends, bottlenecks, and growth opportunities across listings - Provide actionable recommendations to scale winning products - Support aggressive revenue growth targets through continuous optimization - Cross-Channel Awareness (Amazon + TikTok Synergy) - Ensure Amazon listings are optimized for external traffic (TikTok Shop, creators) - Align listing content with creative strategies used in TikTok and paid media - Support product launches tied to creator campaigns and affiliate pushes Qualifications - 1+ years of experience managing Amazon Seller Central accounts - Proven track record of improving listing performance (CVR, ranking, revenue) - Strong understanding of Amazon SEO, indexing, and conversion optimization - Experience with tools like Helium 10, DataDive, Sellerboard, or similar - Comfortable working across multiple brands and high SKU volume - Strong analytical skills and attention to detail - Ability to move fast, prioritize, and execute without constant oversight Nice to Have - Experience in high-growth e-commerce environments ($1M+/month brands) - Familiarity with TikTok Shop or external traffic strategies - Experience with Amazon Experiments and structured A/B testing - Basic understanding of Amazon PPC What Success Looks Like - Listings are fully optimized, indexed, and consistently improving in CVR - Minimal account health issues with fast resolution times - Clear, measurable impact on revenue growth across managed ASINs - Strong execution speed with high attention to detail - Continuous testing and iteration mindset Why Join Pearl West - High-growth environment with real ownership and impact - Work across multiple scaling brands and product categories - Performance-driven culture focused on results, not busy work - Opportunity to grow into senior roles as the company scales

• Build, nurture, and sustain strong relationships with designated ecommerce partners, including Amazon, Walmart, and direct-to-consumer sites. • Serve as the primary point of contact for marketplace participants, vendors, and internal teams to ensure smooth operations and strategic alignment. • Oversee daily marketplace activities, including product listing updates, keyword optimization, content health, and catalog maintenance. • Responsible for self service maintenance of Channellock presence on ecommerce sites, particularly Amazon. • Manage new product launches, variations, and seasonal promotional activities to maximize visibility and sales. • Ensure inventory availability, demand forecasting, and logistics coordination aligned with sales goals. • Monitor industry trends, marketplace fluctuations, and competitive landscape shifts; develop actionable forecasts and strategic responses. • Lead initiatives to optimize listings, improve SEO, and enhance visibility through keyword and content strategies. • Plan, execute, and analyze promotional campaigns, including advertising budgets, media strategies, and ROI maximization for Amazon, Walmart, and other platform advertising. • Collaborate with creative teams to develop compelling content assets for advertising and product pages. • Identify new opportunities for account expansion, international marketplace entry, and product diversification. • Drive sales growth through effective promotional planning, vendor negotiations, and category expansion strategies. • Leverage marketplace analytics tools (Amazon Retail Analytics, reporting dashboards) to monitor performance, identify improvement areas, and inform decision-making. • Prepare regular reports on sales, inventory, campaign effectiveness, and market insights for internal stakeholders and clients. • Coordinate with marketing, supply chain, creative, and analytics teams to ensure alignment on content, campaigns, and operational execution. • Lead or support cross-departmental projects related to innovation, technology integration, and process improvements.

• Prospecting & qualifying e-commerce brands • Leading conversations from initial contact through to close • Building and maintaining strong client relationships • Close collaboration with the founder and the account team

• Lead day-to-day ecommerce operations, ensuring site stability, performance, and accuracy creates an exceptional customer experience • Translate company ecommerce strategy into actionable roadmaps and operational plans • Lead forecasting and budgeting in partnership with Finance and provide regular business updates including executive leadership • Define and monitor key performance indicators including traffic, conversion rate, average order value, customer acquisition cost, lifetime value, and contribution margin • Identify and prioritize initiatives that support revenue growth and operational efficiency • Own operational excellence across Magento and Adobe Commerce platforms • Partner with Engineering to ensure platform scalability, performance, reliability, and security • Translate business requirements into clear technical needs for site enhancements, integrations, and backend improvements • Lead significant ecommerce initiatives including platform enhancements, system integrations, and performance optimization efforts • Evaluate and support implementation of new tools and systems as the ecommerce ecosystem evolves • Partner with Marketing to align onsite experience with paid media, lifecycle marketing, and promotional campaigns • Collaborate with Operations and Finance to align inventory planning, fulfillment processes, margin goals, and financial forecasting • Support initiatives related to consumer financing and payment experiences across the full suite of Snap Finance products • Lead, coach, and develop a high performing ecommerce team • Establish clear goals, accountability, and development plans • Foster strong internal relationships that enable collaboration and execution • Build a culture of ownership, operational excellence, and continuous improvement