Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. Responsibilities: - Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. - Understand customer use cases and provide recommendations to improve security posture and platform utilization. - Build and maintain trusted relationships with technical stakeholders and decision-makers. - Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. - Ensure deployment and configuration align with key business use cases and are delivered on schedule. - Stay current on third-party integrations and how they interact with Armis within customer environments. - Serve as a subject matter expert in your area of technical proficiency. - Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: - Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). - 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. - 5+ years experience in network engineering, architecture, support, or design. - 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. - Strong communication and presentation skills across technical and executive audiences. - 3+ years experience in IT, security, healthcare tech, or similar environments. - Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: - Knowledge of healthcare/ICT devices, manufacturers, or applications. - Experience securing IT, IoT, or healthcare systems. - Familiarity with scripting languages (Python preferred). - Ability to travel up to 20–25% per quarter. Salary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. • Understand customer use cases and provide recommendations to improve security posture and platform utilization. • Build and maintain trusted relationships with technical stakeholders and decision-makers. • Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. • Ensure deployment and configuration align with key business use cases and are delivered on schedule. • Stay current on third-party integrations and how they interact with Armis within customer environments. • Serve as a subject matter expert in your area of technical proficiency. • Partner with Product, Engineering, Support, and Sales teams to drive account success.

An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location You can choose how often you’ll work from home vs the New York office - whether you’re fully remote or hybrid. Cutover’s Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. We’re looking for a Product Support Analyst to grow our US support coverage. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team, we’re committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where needed. The role requires excellent and confident communication skills, a strong knowledge of web/SaaS technologies, a keen investigative mindset, a positive demeanour and a dedication to continual improvement. What will you be doing as Product Support Analyst - Day-to-day support for our enterprise clients; prioritising requests, resolving technical enquiries, usage questions and keeping customers updated primarily via live chat and email tickets, with occasional phone support for high priority issues - Become a subject matter expert in the product features and functionalities - Investigate, troubleshoot and document product issues and collaborate with our QA and engineering teams to expand technical support knowledge - Assist in internal support documentation and process creation - Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities - 9am-6pm Monday to Friday working hours, with occasional emergency out of hours/weekend phone support What we'd like you to bring to the table… - Strong communicator with a clear, professional, and friendly writing style - 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications - Technically inquisitive and skilled troubleshooter - Strong attention to detail - Experience working within ticketing and live chat systems (e.g. Jira, Intercom, Zendesk etc) - Experience using DataDog or similar logging and monitoring tools - Comfortable adapting to change, learning on the fly and working under pressure with high profile clients - Takes diligent ownership of issues and customer experience Nice to haves… - Experience supporting major incidents - Working knowledge of Ruby on Rails, Postman, JavaScript/React or other development frameworks The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $70,000 - $85,000 + benefits. The salary range reflects our openness to mid-level candidates, with the final offer tailored to your experience, skills, and expertise. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on Twitter and LinkedIn.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning own your account base from a technical perspective. What you'll do - Own customer adoption, onboarding, and continued success at your customer base. - Document adoption and success - Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure - Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals - Voice support for new product features & provide customer feedback to New Relic product management and engineering groups - Maintain a deep understanding of the customer’s business as well as their technical environment - Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption. - As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to. This role requires - 3+ years of pre or post sales experience within the software industry - 2+ years of demonstrated pre or post sales experience working with enterprise customers - Strong technical background and sales/customer orientation - A desire to learn new technologies - An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience) - Ability to keep up to date project plans and documentation. - Fluent in English Bonus points if you have - Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang - Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD - Background in mobile device platforms & architectures (IOS & Android) - Bachelor's degree in Engineering/Computer Science or equivalent desirable Please note that visa sponsorship is not available for this position. #LI-GK1 #LI-Remote The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Estimated On-Target Earnings Range $177,000—$221,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy