Armis Security

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. What you'll do: - Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. - Understand customer use cases and provide recommendations to improve security posture and platform utilization. - Build and maintain trusted relationships with technical stakeholders and decision-makers. - Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. - Ensure deployment and configuration align with key business use cases and are delivered on schedule. - Stay current on third-party integrations and how they interact with Armis within customer environments. - Serve as a subject matter expert in your area of technical proficiency. - Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: - Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). - 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. - 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. - Strong communication and presentation skills across technical and executive audiences. - 3+ years experience in IT, security, healthcare tech, or similar environments. - Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: - Experience in network engineering, architecture, support, or design. - Knowledge of healthcare/ICT devices, manufacturers, or applications. - Experience securing IT, IoT, or healthcare systems. - Ability to travel up to 20–25% per quarter. Salary range guidance for this position is: $139,000 - $160,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Role Description As Armis rapidly scales its operations, we are seeking a motivated Cybersecurity Analyst to join our Governance, Risk and Compliance team and directly support our commercial compliance efforts. This role will be an integral part of maintaining and strengthening our overall security posture. You will focus on the foundational work of security, assisting our team in gathering essential evidence, documenting control implementation across our platforms, and ensuring the smooth operation of our key security processes. You will collaborate closely with various departments and end-users across the company, primarily supporting the vital functions of the Office of the Chief Information Security Officer (OCISO) team. What you'll do: - Audit and Assessment Support: Provide direct support for external and internal audit efforts, specifically focusing on frameworks such as SOC 2 Type 2, ISO 27001, ISO 27017, ISO 27018, and ISO 42001. - Evidence Management & Monitoring: Execute and document procedures for continuous monitoring and evidence gathering. Implement automated solutions, including utilizing AI, to effectively reduce manual efforts associated with repetitive evidence collection tasks, ensuring security artifacts are accurately captured and readily available. - Policy and Documentation: Review, edit and update internal security policies, standards and procedures to ensure they accurately reflect current operational controls and compliance requirements. - Vendor and Supply Chain Risk Management (SCRM): Assist in the supply chain risk management program by tracking vendor compliance documentation, reviewing vendor security posture, and maintaining the vendor risk register. - Risk and Sales Support: Participate in internal security audits and support the business development team by completing security questionnaires for Requests for Proposal (RFP), ensuring accurate and compliant representation of our controls. Qualifications - 3-5 years of experience in a security, IT audit, GRC or related technical field. - Bachelor's degree in Cybersecurity, Information Technology, Computer Science, or a related field; equivalent professional experience will be considered in lieu of a degree. - Maintain industry certifications such as CompTIA Security+ and work toward advanced certifications such as (ISC)² CISSP. - Foundational understanding of diverse regulatory environments and major security frameworks and compliance standards (e.g., ISO, SOC, HIPAA, SOX, NIST, FedRAMP, GovRAMP, DoD IL 5/6 PCI DSS). - Foundational understanding of enterprise IT and OT/ICS environments, including network protocols, operating systems, cloud platforms and security technologies. - Foundational understanding of core cloud technologies, particularly security concepts and services within AWS and GCP. - Strong organizational skills, exceptional attention to detail, and the ability to manage documentation effectively. - Excellent written communication skills, with experience reviewing and editing formal technical documents and policies. Preferred Skills - Prior experience in directly supporting security audits for the frameworks noted above. - Familiarity with the FedRAMP authorization process and compliance requirements. - Detailed understanding of core security concepts, including data encryption, logical access controls, and boundary security mechanisms. - Working experience with Linux operating systems. - Experience supporting security or compliance efforts in AWS and GCP cloud environments. - Experience working with a global team where the majority of team members are remote. - Experience working with task planning tools like JIRA and Asana. - Experience managing content throughout its lifecycle in the Microsoft Office 365 and Google Workspace ecosystems. - Experience using GRC automation and evidence management platforms such as Anecdotes, Drata, or similar tools to streamline compliance processes and maintain continuous monitoring. Benefits - Pay ranges $140,000 to $180,000. - The salary range listed does not include other forms of compensation or benefits (e.g. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. - Comprehensive health benefits. - Discretionary time off. - Paid holidays including monthly me days. - A highly inclusive and diverse workplace. Company Description Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Customer Success Manager We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. Responsibilities: - Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. - Understand customer use cases and provide recommendations to improve security posture and platform utilization. - Build and maintain trusted relationships with technical stakeholders and decision-makers. - Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. - Ensure deployment and configuration align with key business use cases and are delivered on schedule. - Stay current on third-party integrations and how they interact with Armis within customer environments. - Serve as a subject matter expert in your area of technical proficiency. - Partner with Product, Engineering, Support, and Sales teams to drive account success. Qualifications: - Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). - 2+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. - 5+ years experience in network engineering, architecture, support, or design. - 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. - Strong communication and presentation skills across technical and executive audiences. - 3+ years experience in IT, security, healthcare tech, or similar environments. - Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: - Knowledge of healthcare/ICT devices, manufacturers, or applications. - Experience securing IT, IoT, or healthcare systems. - Familiarity with scripting languages (Python preferred). - Ability to travel up to 20–25% per quarter. Salary range guidance for this position is: $130,000 - $165,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. The role... As an Account Executive - State and Local you will acquire new customers and manage existing accounts within a specific geographic territory. You will present Armis’s overall business value and product capabilities to potential clients, match our strengths to our client's needs, and help our partners become trusted advisors for identity asset management. The successful candidate has established executive-level contacts and is flexible and adaptable to changing situations. You must be results-driven, customer-focused, technologically savvy, and innovative at building internal relationships and external partnerships. What you'll do... - Identify, develop, and execute an account strategy to close new business opportunities and expand revenue with customers across the assigned region; independently and cooperatively. - Scope, negotiate, and bring to closure agreements to exceed booking and revenue quota targets. - Target and gain access to decision-makers in key prospect accounts in the assigned territory. - Establish access and maintain existing relationships with key decision-makers (typically at the CIO and CISO level) in industry, partners, and enterprise customers to drive all pertinent issues related to sales strategy and goal attainment. - Collaborate with operative peers across functions (including Field Sales, Channel, Marketing, Sales Operations, Sales Engineering, Services, Customer Support, and Product Development) to create visibility with target accounts and drive engagement of target prospects at both the individual contributor and executive level. - Work cooperatively with partners to leverage their established account presence and relationships. - Capture, maintain, and disseminate accurate and relevant prospect information using Salesforce.com - Builds and maintains a network of sources from which to identify new sales leads. - Communicates with enterprise customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs. - Demonstrates the functions and utility of products or services to customers based on their needs. - Ensures customer satisfaction through ongoing communication and relationship management: resolves any issues that may arise post-sale. - Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest. What we expect... - A minimum of 7 years of experience selling software-based solutions to senior management and executive level required - Background in selling security software -based solutions at the Enterprise level (5,000 users and above) is required - Proven record of achieving or exceeding assigned quota - Referenceable customer and partner contacts within your specified geographic territory Salary range guidance for this position is: $150,000 - $170,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others. We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful. What you'll do: - Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform. - Understand customer use cases and provide recommendations to improve security posture and platform utilization. - Build and maintain trusted relationships with technical stakeholders and decision-makers. - Act as the customer advocate within Armis, coordinating across teams to meet customer objectives. - Ensure deployment and configuration align with key business use cases and are delivered on schedule. - Stay current on third-party integrations and how they interact with Armis within customer environments. - Serve as a subject matter expert in your area of technical proficiency. - Partner with Product, Engineering, Support, and Sales teams to drive account success. What we expect: - Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH). - 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role. - 5+ years experience in service delivery or technical account management in post- and/or pre-sales environments. - Strong communication and presentation skills across technical and executive audiences. - 3+ years experience in IT, security, healthcare tech, or similar environments. - Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures. Bonus Points: - Experience in network engineering, architecture, support, or design. - Knowledge of healthcare/ICT devices, manufacturers, or applications. - Experience securing IT, IoT, or healthcare systems. - Ability to travel up to 20–25% per quarter. Salary range guidance for this position is: $120,000 - $130,000 The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. Technical Support Engineer Location: This is a 100% remote position and we are considering candidates from any major city in the USA Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business. The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Product, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers. Responsibilities: Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers. As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact. Requirements: - Must be a US Citizen - At least 2 years of experience in a similar role - Industry experience in Cyber Security, particularly network security or application security is required - Experience with enterprise customer accounts is required - Technical networking knowledge in TCP/IP and the application layer - Technical experience supporting Linux-based products - Composing SQL queries and working with Databases - Working with Docker/Kubernetes-based environments is preferred - Experience with Scripting languages (Bash, Python or equivalent) is preferred - BS degree in CS or equivalent is preferred - Enjoy working with customers using excellent communication and problem-solving skills Salary range guidance for this position is: $70,000-$100,000 per year. Bonus and Pre IPO Equity The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7. Armis is a privately held company headquartered in California. The role... Armis Security is seeking a highly motivated Product Sales Specialist to join our dynamic team.. This role focuses on one of our core products (AppSec) and is crucial for driving technical sales and pre-sales activities. The ideal candidate will have a strong background in technical sales or as a Sales Engineer, with a deep understanding and passion for vulnerability solutions and remediation. You’ll wear many hats in this role, quickly growing into a commercially-focussed SME for the offering. What you will do... - Act as a technical overlay specialist in the sales process. Collaborate closely with the sales team to understand customer requirements and propose solutions that effectively demonstrate the value of AppSec. - Lead and support pre-sales activities including technical presentations, demonstrations, and solution scoping. Work closely with prospects to understand their technical challenges and requirements. - Become a subject matter expert on AppSec and related vulnerability and remediation technologies. Articulate the technical benefits and competitive advantages to both technical and non-technical audiences. - Engage with prospects and customers to build strong relationships and understand their pain points. Provide expert guidance on how we can address their specific vulnerability management needs. - Work closely with product management and engineering teams to provide feedback from the field and influence the product roadmap. Act as a liaison between customers and internal teams to ensure customer success. - Stay current with industry trends, competitive landscape, and emerging technologies in vulnerability management and remediation. What we expect... - 7+ years in a Sales Engineer, Solutions Architect, SME overlay, or similar technical sales role within the cybersecurity industry. - A clear track record of success against targets and quota at similar or adjacent scaling Cyber security companies. - Strong understanding of vulnerability management solutions is essential. Experience with AppSec or similar competing products (inferior of course), is highly preferred. - Excellent presentation and communication skills, both verbal and written. Ability to effectively convey technical concepts to diverse audiences. - Proven ability to understand customer needs and build relationships based on trust and credibility. - Genuine enthusiasm for cybersecurity, vulnerability management, and the impact of proactive remediation strategies. A self-motivated, independent thinker who understands the Enterprise customer segment. The salary range guidance for this position is: $130,000-$160,000 The salary range listed does not include other forms of compensation or benefits (i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices. The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity. Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization. Please click here to review our privacy practices.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Tier 2 Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. - Take ownership of customer cases and troubleshoot customers’ issues. - Support customers in making the most of our products. - Work on projects either within/with other teams to create a company-wide impact. Qualifications - Must be a US Citizen - At least 2 years of experience in a similar role - Industry experience in Cyber Security, particularly network security or application security is required - Experience with enterprise customer accounts is required - Technical networking knowledge in TCP/IP and the application layer - Technical experience supporting Linux-based products - Composing SQL queries and working with Databases - Working with Docker/Kubernetes-based environments is preferred - Experience with Scripting languages (Bash, Python or equivalent) is preferred - BS degree in CS or equivalent is preferred - Enjoy working with customers using excellent communication and problem-solving skills Requirements - Salary range guidance for this position is: $70,000-$100,000 per year. - Bonus and Pre IPO Equity Benefits - Comprehensive health benefits - Discretionary time off - Paid holidays including monthly me days - Highly inclusive and diverse workplace