An inclusive work environment is an empowering one. At Cutover, we lead with empathy and enable others to succeed through curiosity, kindness, and self-expression. Location You can choose how often you’ll work from home vs the New York office - whether you’re fully remote or hybrid. Cutover’s Collaborative Automation SaaS platform enables enterprises to simplify complexity, streamline work, and increase visibility. Cutover’s automated runbooks connect teams, technology, and systems, increasing efficiency and reducing risk in IT disaster and cyber recovery, cloud migration, release management, and technology implementation. Cutover is trusted by world-leading institutions, including the three largest US banks and three of the world’s five largest investment banks. We’re looking for a Product Support Analyst to grow our US support coverage. Cutover Product Support Analysts provide exceptional support ensuring our growing B2B client-base have the best possible experience with Cutover. As a team, we’re committed to being the customer advocate, resolving technical issues, answering usage questions, and presenting workarounds where needed. The role requires excellent and confident communication skills, a strong knowledge of web/SaaS technologies, a keen investigative mindset, a positive demeanour and a dedication to continual improvement. What will you be doing as Product Support Analyst - Day-to-day support for our enterprise clients; prioritising requests, resolving technical enquiries, usage questions and keeping customers updated primarily via live chat and email tickets, with occasional phone support for high priority issues - Become a subject matter expert in the product features and functionalities - Investigate, troubleshoot and document product issues and collaborate with our QA and engineering teams to expand technical support knowledge - Assist in internal support documentation and process creation - Communicate with internal teams such as Customer Success and Product Management on customer feedback, concerns and opportunities - 9am-6pm Monday to Friday working hours, with occasional emergency out of hours/weekend phone support What we'd like you to bring to the table… - Strong communicator with a clear, professional, and friendly writing style - 2-5+ years customer facing technical support experience looking after cloud based SaaS products or web applications - Technically inquisitive and skilled troubleshooter - Strong attention to detail - Experience working within ticketing and live chat systems (e.g. Jira, Intercom, Zendesk etc) - Experience using DataDog or similar logging and monitoring tools - Comfortable adapting to change, learning on the fly and working under pressure with high profile clients - Takes diligent ownership of issues and customer experience Nice to haves… - Experience supporting major incidents - Working knowledge of Ruby on Rails, Postman, JavaScript/React or other development frameworks The good stuff… - We're excited to offer Share Options as part of our compensation package. - 20 days of PTO per year + public holidays, and we want you to take all of them! - 3 volunteer days to use for any charitable/voluntary cause you would like. - A top-tier private health insurance package. - 401k contribution plan - Work from home stipends - A personal learning and development budget through Learnerbly. You’ll be supported in your quest for knowledge, whatever that looks like to you. - If you’re thinking of starting or growing your family, then you’ll be in great company - more than half of our team are parents and we’ve built a globally consistent parental leave approach that we’re proud of. - Employee Referral Scheme. - Safeguarding the mental health of our teams is paramount for us. If you’d like to, then you’ll be able to avail yourself of multiple Cutover mental health initiatives, from fully subsidized therapy sessions to subscriptions to leading wellbeing platforms. Target compensation package: $70,000 - $85,000 + benefits. The salary range reflects our openness to mid-level candidates, with the final offer tailored to your experience, skills, and expertise. If we aren't aligned on salary at this stage, we’d still love to hear from you to better understand if there are more suitable opportunities at Cutover. Diversity Statement - Empowering Our Teams We encourage our team to bring their authentic selves to work, which we have found has strengthened workplace relationships and fostered a genuine sense of community. If you are excited by this role, we invite you to apply! Even if your profile doesn’t check all the boxes, please don't simply scroll past! We recognize that talent lies everywhere and that some demographic groups are more likely to apply for a "stretch role" than others. We are always open to different perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure that we never stop learning. Cutover is an Equal Opportunity Employer. Maintaining an equitable hiring process is imperative to our mission. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status. Learn more about Life at Cutover, our Guiding Principles, and our latest news on Twitter and LinkedIn.

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As a Technical Success Manager (TSM) at New Relic, you can optimize your blend of technical knowledge, problem solving skills, and teamwork to take care of and grow our customer base in a meaningful way. While you will work closely with our larger account teams, at New Relic a TSM is more than a technical resource to the sales team. You will own the technical success and post sales relationships for our valued customers. You will nurture New Relic’s strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this by owning technical relationships, solving technical problems in real-time, and owning own your account base from a technical perspective. What you'll do - Own customer adoption, onboarding, and continued success at your customer base. - Document adoption and success - Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure - Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals - Voice support for new product features & provide customer feedback to New Relic product management and engineering groups - Maintain a deep understanding of the customer’s business as well as their technical environment - Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption. - As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to. This role requires - 3+ years of pre or post sales experience within the software industry - 2+ years of demonstrated pre or post sales experience working with enterprise customers - Strong technical background and sales/customer orientation - A desire to learn new technologies - An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience) - Ability to keep up to date project plans and documentation. - Fluent in English Bonus points if you have - Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang - Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD - Background in mobile device platforms & architectures (IOS & Android) - Bachelor's degree in Engineering/Computer Science or equivalent desirable Please note that visa sponsorship is not available for this position. #LI-GK1 #LI-Remote The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Estimated On-Target Earnings Range $177,000—$221,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Working at Atlassian Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. DX's Solutions Engineering Team at Atlassian is seeking a highly skilled and passionate Pre-Sales Solutions Engineer to be a key driver in the growth of the DX product ( getdx.com ). You will serve as the solution expert throughout the sales cycle, dedicated to solving our Enterprise prospects' most complex business problems using our products and solutions, and ultimately helping to close critical deals. - Lead Technical Evaluations: Partner closely with Account Executives to drive and lead all technical aspects of the sales cycle, including Proof-of-Concepts (POCs) and Pilots, ensuring clear demonstration of platform value and technical feasibility. - Discovery and Strategy: Lead technical discovery sessions to deeply understand client needs, existing engineering workflows, and high-level goals. - Consultative Questioning: Ask thoughtful, detailed questions to uncover critical information about the client's engineering processes, branching strategies, deployment workflows, and existing tooling. - Solution Design: Design and propose tailored technical solutions for integrating the company's APIs with complex client workflows to meet evaluation success criteria. - Trusted Advisory: Act as a trusted advisor to potential clients, providing strategic guidance on best practices for deployment methodologies and analytics integrations. - Feedback Loop: Capture and synthesize technical feedback from prospects to collaborate closely with the Product and Engineering teams, informing product enhancements and roadmap priorities. Technical Skills: - Exposure to programming (Ruby/Rails preferred) with a solid understanding of APIs and RESTful services. - Experience with version control systems like Git and the GitHub CLI. - Familiarity with SQL. - Knowledge of CI/CD pipelines, deployment workflows, and branching strategies. Consultative Skills: - Excellent communication and presentation skills, with extensive experience leading high-stakes client discussions and product demonstrations. - Ability to translate complex technical concepts into clear business value. - Strong organizational skills to manage technical follow-ups and resource delivery across multiple active opportunities. Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: USD 168300 - USD 219725 Zone B: USD 151200 - USD 197400 Zone C: USD 139500 - USD 182125 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

Job Title: Clinical Technical Support Specialist (B2B SaaS) Company Overview: Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on a Clinical Technical Support Specialist who will serve as a Prompt software expert to customers via our email support channel and will be an integral part of our Customer Experience Team. This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 40 Net Promoter Score points higher than our competition (in other words, people love Prompt). We’re looking for someone scrappy, willing to bring new ideas, take on big challenges, and is into doubling down on what works. We’re doing something special here and this role will be critical in taking Prompt to the next level. Why work for Prompt? - BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time. - Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists. - Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work). - Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :) The Role: Our expectation of this role is that you assist our clients via our email support channel and quickly establish yourself as a key contributor within 3-6 months. Key Responsibilities: - Respond to customer questions and requests via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner - Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer - Support engineering ticket creation, review and prioritization - Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system - Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations - Improve and advocate for customer experience by identifying opportunities to enhance our product and service features Minimum Requirements: - 3+ years of relevant experience in customer-facing role - Experience in a clinical position in a healthcare environment (physical therapist, therapist assistant, rehab technician, etc. - Must have a highly analytical mindset and with superior ability to troubleshoot/test use cases and issues in software - Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously - Exceptional written communication skill Preferred (Nice-to-have) Qualifications: - Prior startup and/or B2B SaaS technology organization experience - Experience in any function of clinical development or medical billing operations - Preferred Excel experience Perks - What you can expect: - Competitive salaries - Bonus potential with exceptional performance (up to 12k) - Remote/hybrid environment - Potential equity compensation for outstanding performance - Flexible PTO - Company-wide sponsored lunches - Company paid disability and life insurance benefits - Company paid family and medical leave - Medical, dental, and vision insurance benefits - Discounted pet insurance - FSA/DCA and commuter benefits - 401k - Credits for online fitness classes/gym memberships - Recovery suite at HQ – includes a cold plunge, sauna, and shower Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.. Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees. Prompt Therapy Solutions, Inc is an E-Verify Employer.