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Seekers Journey

Candidata-te agora!

Community Manager

Location

United States + 1 moreAll locations: United States | Canada

Posted

75 days ago

Salary

1.2K / year

Seniority

Lead

No structured requirement data.

Job Description

Community Manager

Seekers Journey

Role Description Enquanto Community Manager és responsável por criar, dinamizar e fortalecer a nossa comunidade de alunos ao longo da sua jornada connosco. Esperamos que sejas uma presença próxima, humana e mobilizadora, capaz de promover ligação, pertença e envolvimento através de diferentes pontos de contacto, tanto online como presenciais. Para além da componente de comunidade, esta função tem também uma forte ligação à experiência do aluno, garantindo apoio próximo, resposta a dúvidas e acompanhamento consistente sempre que necessário. Procuramos alguém que contribua com ideias, estrutura e iniciativa para elevar continuamente a qualidade da experiência que proporcionamos aos nossos alunos. Qualifications - Excelente capacidade de comunicação escrita e verbal - Facilidade em criar relação, proximidade e empatia com diferentes perfis de alunos - Boa capacidade de organização e acompanhamento de várias frentes em simultâneo - Capacidade de planeamento e execução de eventos e iniciativas - Forte orientação para experiência do cliente / aluno - Agilidade na resolução de problemas e resposta a dúvidas - Capacidade de trabalhar com ferramentas digitais e adaptar-se rapidamente a novos sistemas - Proatividade e iniciativa para criar novas formas de envolver a comunidade - Atenção ao detalhe e consistência na execução - Capacidade de colaborar com diferentes equipas e gerir prioridades Requirements - Dinamizar a comunidade de alunos nos diferentes canais de contacto - Gerir e acompanhar grupos de WhatsApp e outros espaços de comunidade - Planear, organizar e operacionalizar eventos e iniciativas de comunidade, online e presenciais - Criar momentos, dinâmicas e ativações que promovam ligação, participação e sentimento de pertença - Apoiar os alunos de forma próxima, clara e eficaz nas suas dúvidas e necessidades - Garantir uma experiência de aluno consistente, cuidada e alinhada com os nossos standards de acompanhamento - Fazer follow-up com alunos sempre que necessário para reforçar proximidade e engagement - Identificar oportunidades de melhoria na jornada e experiência do aluno - Trabalhar em proximidade com a equipa para garantir alinhamento entre comunidade, suporte e acompanhamento - Utilizar ferramentas e plataformas de forma organizada para registar interações, acompanhar informação e garantir continuidade no apoio - Apoiar progressivamente noutras necessidades da área de Student Support, sempre que fizer sentido Benefits - Se tens energia, empatia e motivação para criar experiências memoráveis enquanto inspiras e acompanhas pessoas na transformação da sua vida, esta oportunidade é para ti! - Candidata-te agora!

Job Requirements

  • Excelente capacidade de comunicação escrita e verbal
  • Facilidade em criar relação, proximidade e empatia com diferentes perfis de alunos
  • Boa capacidade de organização e acompanhamento de várias frentes em simultâneo
  • Capacidade de planeamento e execução de eventos e iniciativas
  • Forte orientação para experiência do cliente / aluno
  • Agilidade na resolução de problemas e resposta a dúvidas
  • Capacidade de trabalhar com ferramentas digitais e adaptar-se rapidamente a novos sistemas
  • Proatividade e iniciativa para criar novas formas de envolver a comunidade
  • Atenção ao detalhe e consistência na execução
  • Capacidade de colaborar com diferentes equipas e gerir prioridades
  • Dinamizar a comunidade de alunos nos diferentes canais de contacto
  • Gerir e acompanhar grupos de WhatsApp e outros espaços de comunidade
  • Planear, organizar e operacionalizar eventos e iniciativas de comunidade, online e presenciais
  • Criar momentos, dinâmicas e ativações que promovam ligação, participação e sentimento de pertença
  • Apoiar os alunos de forma próxima, clara e eficaz nas suas dúvidas e necessidades
  • Garantir uma experiência de aluno consistente, cuidada e alinhada com os nossos standards de acompanhamento
  • Fazer follow-up com alunos sempre que necessário para reforçar proximidade e engagement
  • Identificar oportunidades de melhoria na jornada e experiência do aluno
  • Trabalhar em proximidade com a equipa para garantir alinhamento entre comunidade, suporte e acompanhamento
  • Utilizar ferramentas e plataformas de forma organizada para registar interações, acompanhar informação e garantir continuidade no apoio
  • Apoiar progressivamente noutras necessidades da área de Student Support, sempre que fizer sentido

Benefits

  • Se tens energia, empatia e motivação para criar experiências memoráveis enquanto inspiras e acompanhas pessoas na transformação da sua vida, esta oportunidade é para ti!
  • Candidata-te agora!

Related Categories

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