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Founded in 1889, the State of Washington was the 42nd American territory to be admitted to the United States. Located in the Pacific Northwest, Washington is si
L&I Program Specialist 4
Location
United States
Posted
80 days ago
Salary
$63.3K - $85.0K / year
Seniority
Mid Level
No structured requirement data.
Job Description
L&I Program Specialist 4
State of Washington
Role Description The Department of Labor & Industries (L&I), Insurance Services Division, is seeking a motivated and organized team member to help provide excellent services to our customers as a Program Specialist 4. This position is in our Legal Services Program, Settlement Unit and will be a good fit for someone who wants to be the advocate for the injured worker. The goal of this position is to communicate and collaborate with the worker to pursue their independent work or retirement goals. You will also help them understand the processes and procedures needed to meet that goal. - Review and analyze claim settlement requests within the parameters of the law and agency policy. - Work with workers, employers, and their attorneys to negotiate settlements of the indemnity benefits portion of certain industrial insurance claims. - Ensure that the settlement program operates efficiently and effectively, achieving expected outcomes set forth by agency and division leadership. Qualifications - A Bachelor's degree in a legal or business-related field. - Two (2) years of experience in a related field including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government and supervisory experience. - Experience interacting and working effectively with diverse groups. - Effective communication skills both verbally and in writing. - The ability to take action to learn and grow. - The ability to take action to meet the needs of others. Requirements - Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations. - Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand. - Strong customer service skills with the ability to authentically listen and connect with others to build rapport and maintain internal and external customer satisfaction by sharing accurate and timely information. - Ability to prioritize and effectively organize assignments to produce work products that are accurate, thorough and on time. - Your experience and ability to resolve conflict when dealing with customers who may be angry, distraught, or frustrated. - Ability to consult, mentor, and train others. Benefits - Paid leave. - Tuition reimbursement. - Infants at Work Program. - A generous retirement package for qualified employees at the end of their career. - Flexible custom work schedules. - Teleworking may be permitted up to full time, with the expectation to report to the office approximately twice a month.
Job Requirements
- A Bachelor's degree in a legal or business-related field.
- Two (2) years of experience in a related field including planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government and supervisory experience.
- Experience interacting and working effectively with diverse groups.
- Effective communication skills both verbally and in writing.
- The ability to take action to learn and grow.
- The ability to take action to meet the needs of others.
- Ability to review, independently interpret, analyze, and apply specialized program policies and procedures to make recommendations.
- Ability to effectively communicate both orally and in written format, complex information to various audiences in a way that is easy to understand.
- Strong customer service skills with the ability to authentically listen and connect with others to build rapport and maintain internal and external customer satisfaction by sharing accurate and timely information.
- Ability to prioritize and effectively organize assignments to produce work products that are accurate, thorough and on time.
- Your experience and ability to resolve conflict when dealing with customers who may be angry, distraught, or frustrated.
- Ability to consult, mentor, and train others.
Benefits
- Paid leave.
- Tuition reimbursement.
- Infants at Work Program.
- A generous retirement package for qualified employees at the end of their career.
- Flexible custom work schedules.
- Teleworking may be permitted up to full time, with the expectation to report to the office approximately twice a month.
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