Program Manager, Clinical Operations @ Midi Health Location: Remote, US | Reporting to: Senior Vice President Clinical Operations About Us Midi is a fast-scaling virtual care company focused on women’s health, transforming healthcare delivery through a modern, tech-forward platform and a distributed clinical team. The Opportunity Midi is seeking a Program Manager, Clinical Operations, to serve as the operational engine for the SVP of Clinical Operations. This role is responsible for driving the operating cadence, managing strategic initiatives, and ensuring cross-functional alignment to efficiently scale care delivery with clear accountability. What You’ll Do - Strategic Program Leadership & Execution: Act as a program lead for the SVP, structuring ambiguous operational challenges, defining solutions, and driving high-impact initiatives from decision to execution. - Focus Areas: Care delivery scale, operational performance, clinical risk, and the evolution of the LLM tool for clinicians for AI enabled clinical decision making.. - Redesign: Drive the re-design of our care delivery alignment to the new Product and Engineering organization structure. - Project Lift: Provide service excellence project support - Roadmap planning across both Clinical and Clinical Operations. - Workforce playbook for supply / demand adjustments: tools and quantifiable impact to increase or decrease hourly utilization - Operational Cadence & Accountability: Own the Clinical Ops leadership "front door," including intake and triage. Run the operating rhythm (priority reviews, standups, follow-through) and maintain core artifacts, including the OKR tracker and Initiative log. Partner with analytics to surface trends and drive corrective actions. - Cross-Functional Program Coordination: Act as the critical link between Clinical Ops and partners (Quality/Safety, Product, Finance, HR) to unblock progress, resolve ownership/resourcing gaps, and coordinate complex rollouts. - Organizational Development & Support: Coordinate high-severity operational event responses and executive communications. Support the hiring and development of the organization, including creating new leader onboarding processes and management assessment tools. Assist with org design and role clarity (RACIs, hiring priorities). - Resource Planning & Finance Support: Support P&L oversight (forecasting, variance review) and facilitate budget planning/resource allocation. Translate operational levers (utilization, productivity) into financial impact. What We’re Looking For - Experience: 5+ years in management consulting, strategy & ops, or program leadership, with proven cross-functional execution in healthcare, digital health, or regulated operations. - Skills: Strong analytical instincts (structuring problems, interpreting data, clear recommendations), excellent executive communication (crisp writing, confident stakeholder management), and proven ability to run multiple workstreams with accountability. - Qualities: High judgment, discretion, strong project/program management, and a bias toward action in ambiguity. - Preferred: Experience supporting senior clinical/operations leaders in a scaling virtual care environment; familiarity with clinical ops/quality/compliance workflows; experience partnering with Finance on operating cadences. At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs. Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at careers@joinmidi.com. Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history. Please find our CCPA Privacy Notice for California Candidates here.

• Lead end-to-end cross-functional compliance enhancement and remediation initiatives, aligning compliance, legal, product, and engineering teams to execute initiatives effectively. • Translate complex regulatory and compliance requirements into clear action plans and technical solutions. • Manage remediation efforts and regulatory compliance outcomes, ensuring sustainable, defensible, and documented results. • Identify operational inefficiencies and lead meaningful process and control improvements to enhance program effectiveness and scalability. • Apply critical thinking to evaluate potential solutions for compliance issues, process enhancements, and regulatory remediation. • Drive accountability across stakeholders, ensuring ownership, follow-through, and timely delivery of assigned responsibilities. • Anticipate emerging risks, evolving regulatory expectations, and potential execution challenges, escalating with mitigation strategies as needed. • Establish and uphold best-in-class organizational and documentation practices to support governance, audit readiness, and long-term scalability. • Utilize data analysis tools (e.g., SQL, Looker) to validate, test, and improve compliance processes and controls.

• Develop and manage customer enablement programs aligned with business goals. • Map and analyze the customer journey to identify enablement opportunities. • Partner with Product, Support, Marketing, and Customer Success teams. • Create and maintain help center articles, training videos, playbooks, and other educational materials. • Establish customer focus groups and feedback loops. • Lead or support a team of enablement specialists. • Perform other duties as assigned to support departmental and company objectives.

Important Notice for Applicants: At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from @bixal.na.teamtailor-mail.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Need Assistance or a Reasonable Accommodation? If you need assistance or a reasonable accommodation to complete your application, we're here to help. Please reach out to us at talent@bixal.com and let us know how we can support you. You do not need to share personal details or disclose the nature of your request. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays. Why Bixal? Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement. Our values: - People-First: Emphasizing the importance of people in all aspects of work. - Collaboration and Transparency: Valuing teamwork and open communication. - Growth Mindset: Encouraging innovation and continuous improvement. - Creating Lasting Impact: Focusing on meaningful outcomes and positive change. About the role: The Program Manager serves as the primary point of contact with the client and is responsible for the overall technical direction, leadership, management, quality assurance, and successful execution of all contract requirements. The PM takes a human-centered, data-driven approach to program leadership — using evidence to inform strategic decisions, tailoring services to the needs of the communities and professionals the program serves, and applying iterative planning to respond to evolving agency priorities. The PM leads a cross-functional team spanning research, learning design, evaluation, content development, and knowledge management to ensure delivery of high-quality, trauma-informed, data-driven Training and Technical Assistance (T/TA) services. The PM oversees compliance with performance standards and AQLs, and ensures seamless coordination across all tasks, subcontractors, consultants, and stakeholders. Beyond contract delivery, this role contributes to Bixal's broader Transformation Services practice — shaping how we approach integrated T/TA across our federal portfolio and mentoring staff across disciplines. This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success. Compensation: The salary range for this role is $135,000 – $145,000. In the spirit of transparency, most offers tend to land near the midpoint of the range. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate. Responsibilities: Strategic Leadership & Program Integration - Provide leadership and oversight for the National Human Trafficking Training and Technical Assistance Center (NHTTAC) Program, ensuring integrated delivery of T/TA, SOAR, ATLIS, consultant management, interagency support, and transition services aligned with OTIP priorities. - Serve as primary liaison to the CO, COR, and Government Technical Lead, ensuring alignment on priorities, public health initiatives, and interagency efforts. - Lead development and execution of the Project Management Plan and annual Program Plan, including risk, quality, T/TA protocols, consultant processes, data sharing, and task tracking. Training & Technical Assistance Operations - Oversee nationwide T/TA delivery, ensuring timely, trauma-informed, and data-driven responses to requests. - Manage SOAR program operations, including accreditation, LMS oversight, participation tracking, outreach, and reporting. - Direct planning and execution of national/regional conferences (150–300 participants), including travel coordination. - Oversee consultant lifecycle (recruitment through payment), ensuring performance, compliance, and satisfaction. Monitoring, Evaluation & Innovation Programs - Lead monitoring and evaluation, including data collection, impact analysis, and compliance with PRA/OMB requirements. - Oversee ATLIS program implementation, including participant selection, stipend management, coaching, and impact evaluation. - Deliver annual reporting with insights and recommendations to inform program strategy. Interagency Coordination & Transition - Support agency and interagency groups with coordination, compliance (FACA), and records management. - Lead transition planning and execution, ensuring continuity, secure data transfer, and seamless handoff. Organizational Contribution - Contribute to internal best practices across T/TA, public health, and learning. - Support business development through SME input on proposals and capabilities. Qualifications: - Master’s degree with 10+ years of experience in anti-trafficking or public health sectors, working with federal clients in the provision of Training and Technical Assistance (T/TA), staff management, meetings, and partner engagements. - Experience developing multidisciplinary T/TA that integrates social services, health care, behavioral health, and public health professionals to respond to the needs of impacted populations, including survivors of human trafficking. - Experience leading strategic planning and policy development. - Experience in capacity building and community partnership. - Excellent problem-solving skills with ability to analyze situations, identify potential problems, and proactively recommend solutions. - Subject matter expertise in designing, implementing, and evaluating T/TA programs for frontline professionals. - Ability to communicate effectively to technical and non-technical audiences. - Ability to multi-task and be responsive to evolving needs in a fast-paced environment. How We Support Our Team: - Flex hours - 401K with matching incentive - Parental Leave - Medical/dental/vision benefits - Flex Spending Account - Company provided short-term disability and life insurance - Commuter benefits - Paid Time Off (PTO) - 11 Paid holidays Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.