• Own day-to-day operations across Berry Street’s diabetes-related programs, including prevention and education services delivered virtually. • Ensure programs are grounded in current evidence-based standards and best practices for diabetes care, prevention, and self-management. • Serve as a clinical and operational leader for program delivery, setting standards for participant engagement, session structure, and care quality. • Provide direct education to patients (e.g. leading DPP groups as a CDC-approved Lifestyle Coach). • Collaborate closely with operations, product, data, and engineering teams to translate clinical and regulatory requirements into scalable systems and workflows. • Contribute clinical expertise to the development of diabetes-related offerings and enhancements. • Ensure ongoing compliance with applicable CDC, ADA, CMS, and other relevant regulatory and accreditation bodies. • Establish, maintain, and continuously improve program documentation, operational workflows, and internal controls that support accreditation, audits, reviews, and renewals. • Drive continuous quality improvement initiatives informed by program and participant-level data. • Provide oversight for diabetes program staff, including educators, coaches, and clinicians.

• Partner closely with Product Management to support the full product lifecycle for with a Data Products team, from concept through launch and post-launch optimization • Translate product strategy into executable program plans, timelines, and cross-functional workstreams • Lead product requirements development in collaboration with Product, Engineering, IT, and Operations teams • Drive end-to-end product launch readiness, coordinating activities across: • Operations • IT and Billing systems • Offers, pricing, and commercial readiness • Sales enablement and internal communications • Develop and manage product financial forecasts, including revenue projections, cost considerations, and launch assumptions • Identify risks, dependencies, and gaps across systems and teams; proactively drive mitigation plans • Prepare and deliver high-quality executive-level presentations, status updates, and decision materials • Act as a key liaison between Product, Technology, Finance, and Business stakeholders to ensure alignment and execution excellence

• Define and lead Wrapbook’s strategy to tackle fraud holistically at Wrapbook and build Wrapbook’s reputation as a fraud prevention partner in the industry. • Take a data-based approach to prioritize and drive Wrapbook’s fraud program roadmap; partner with product, engineering, and design as well as client-facing operations teams to implement a cohesive fraud prevention and response experience. • Define, measure, and be accountable for the success of fraud solutions and supporting programs. • Ideate and define on how we identify and reduce opportunities for fraud within the Wrapbook system and operations throughout the entire customer lifecycle. • Apply your expertise with a hands-on approach to the customer lifecycle — influencing, advising, and building alongside product and ops teams on requirements from discovery/design and research to tech design/implementation planning through testing/beta, go-to-market and post-launch performance analysis. • Develop and implement internal fraud risk management controls through tech including designing and implementing policies end-to-end from discovery to compliance. • Refine our due diligence processes and capabilities to strike the right balance between business needs and appropriate friction both in new customer acquisition and customer status/health. • Collaborate with internal teams to incorporate fraud risk management into strategy and new feature planning.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a strategic and results-driven Program Manager to join our team. Reporting to the Vice President of Program Development, this remote role will drive the success of assigned Veracity programs by managing all insurance-related components. - Track, analyze, and report on key performance indicators such as hit ratios, premium growth, loss ratios, claims trends, and retention, using data insights to inform strategy and mitigate risk - Oversee policy and form development, review, and continuous improvement to support program compliance and competitiveness - Review and manage referrals or exceptions, including non-renewals and cancellations - Analyze claims and loss reports, identifying trends and areas of concern - Serve as a subject matter expert and trusted advisor across departments, providing guidance, insights, and approvals for customer-facing content - Cultivate and manage strong carrier partnerships, from identifying best-fit carriers to leading ongoing communication that maintains, enhances, and expands program offering - Architect and refine sales and support processes, including distribution strategy, technology platforms, account management, accounting, and surplus lines compliance - Identify and apply, where applicable, AI-driven solutions, including generative AI, to improve efficiency, strengthen decision-making, and support the ongoing success of insurance programs - Partner with Product Owners, Product Marketing Managers, and other stakeholders to ensure seamless program execution and measurable success - Prepare business cases and executive summaries that influence strategic decisions and leadership alignment - Required to perform other duties as requested, directed, or assigned Qualifications - Bachelor’s degree in Business, Finance, Risk Management, or related field preferred - 5+ years of experience in the insurance industry, with a strong understanding of underwriting principles, claims, program management, and carrier relationships - Proficiency with insurance platforms, data analysis tools, and emerging technologies, including experience leveraging generative AI to improve efficiency and support program development - Professional insurance designations such as CPCU, ASLI, or equivalent strongly valued - Excellent communication, collaboration, and relationship-building skills with both internal teams and external partners - Strong analytical, problem-solving, and business development abilities with proven success driving growth, optimizing performance, and supporting program adoption Benefits - Health, dental, and vision plans - Amazing work-life balance with 4 weeks of Paid Time Off - 9 Paid Company Holidays with 2 floating holidays - 401K Programs with employer match - Personal assistant programs for support in a healthy personal and work life Company Description Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! - Engage in groundbreaking projects that are reshaping the insurance landscape - Collaborate with a group of dedicated, like-minded professionals - Experience a culture that prioritizes growth and development Compensation Range: $90k/yr - $125k/yr We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. If you need accommodation, please let us know during the interview process.