• Leads the transformation and expansion of the contact center environment. • Oversees the development and deployment of a new role, designed to streamline inbound and outbound communication across concierge, scheduling, and lab coordination. • Collaborates with upper leadership to build a scalable, data-driven contact center that enhances the customer experience and supports company growth.

Join Us! Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey -- relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company! Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities This position is responsible for partnering closely with accountholders calling our contact center to provide valuable support , education, and direction on products like Flexible Spending Accounts (FSA), Heathcare Savings Accounts (HSA), COBRA, and others . The H&B Support Specialist will report to the H&B Suppor t Supervisor in the ACES (Accountholder and Client Experience Support) Organization . This role is responsible for supporting our customers' journey through the healthcare reimbursement system. This position is challenging, fast paced, and rewarding while delivering one superior quality experience at a time. - You will be accountable for helping accountholders understand how their healthcare reimbursement accounts work. When someone calls in with questions, you will provide friendly and helpful service, making sure the caller feels supported. You will be explain ing how the benefits and policies work, so accountholders know how to get the most out of their individual plans. - You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs. - You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect . - Consult with accountholders to support easy navigation of the available online tools and apps , f or actions like checking an account balance and submitting claims.    - Accountable for resolving issues without management intervention to remove barriers for the member .   - You will receive additional call type skills after initial training and may be cross trained to other channels (like chat, email or text) on a later date according to business need. - Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations. - Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines.   - Other duties as assigned. If offered the position, equipment will be provided. Equipment that will be provided are: docking station (x1), headset (x1), keyboard (x1), laptop (x1), monitor (x2), and mouse (x1). Internet speed requirements: - Upload Speed: >20 Mbps - Download Speed: >100 Mbps - Must be able to hardwire ethernet cable to internet modem/router. This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift. Training Class/Start Date: Monday, March 23, 2026 (subject to change due to business needs) - Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position). - Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position. Training Schedule/Shift: Monday through Friday from 10:30 a.m. CT to 7 p.m. CT (subject to change due to business needs) - Pacific Time: 8:30 a.m. to 5 p.m. - Mountain Time: 9:30 a.m. to 6 p.m. - Eastern Time: 11:30 a.m. to 8 p.m. Regular Schedule/Shift: - Your regular hours are Monday through Friday from 12:30 p.m. CT to 9 p.m. CT - Pacific Time: 10:30 a.m. to 7 p.m. - Mountain Time: 11:30 a.m. to 8 p.m. - Eastern Time: 1:30 p.m. to 10 p.m. - You will have one weekday (for example, Wednesday), with Mondays excluded . - You will also work Saturdays from 10:30 a.m. to 7 p.m. CT - Pacific Time: 8:30 a.m. to 5 p.m. - Mountain Time: 9:30 a.m. to 6 p.m. - Eastern Time: 11:30 a.m. to 8 p.m. - Hours may change if business needs require it, and you'll be notified in advance. #LI-Remote Preferred Qualifications Education & Experience: - 2+ years of experience i n customer service - 2+ years of call center experience - No degree required Skills & Abilities: - Computer knowledge and skills, comfortable learning new systems - Able to learn and retain information while using a digital workflow to navigate the interaction and tools     - Able to connect with accountholders on a human level and assist them as needed - Basic understanding of medical / reimbursement terminology preferred - Can work in a fast-paced environment , taking up to 50 call s per day - Ability to de-escalate and handle member issues without utilizing a supervisor - Excellent o ral and written communication skills - Able to work hours of 10:30 a.m. CT to 7 p.m. CT - Problem solving skills - Attention to detail and accuracy Other Requirements: - Prolonged periods of sitting at a desk and working on a computer   - Occasionally lift items up to 25 pounds - Ability to work overtime Compensation & Benefits $18.50/hr (non-negotiable)

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 04/19/2026 Type of Position: Job Type: Temporary (Fixed Term) Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): - Health: Medical, Dental and Vision plans available for qualifying staff and family - Holiday, Vacation and Sick Leave - Education discount for staff and dependents (undergraduate only) - Retirement: Up to 10% matched contribution from UAMS - Basic Life Insurance up to $50,000 - Career Training and Educational Opportunities - Merchant Discounts - Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: COM | OB & GYN ACWIH Postpartum Call Center Department's Website: myarkansasbirth.org Summary of Job Duties: The Postpartum Call Center RN plays a vital role in supporting postpartum women by conducting out within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This posting will be used to fill multiple PRN RN Postpartum Call Center vacancies. This position offers a dynamic hybrid work environment, primarily allowing you to work remotely. Candidates must reside in the state of Arkansas and have access to a reliable internet connection. Qualifications: Minimum Qualifications: - Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing. - Valid RN License - Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health Preferred Qualifications: - Call center experience. - Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service. - Bilingual (English/Spanish) OR Bilingual (English/Marshallese) Knowledge, Skills, & Abilities: - Proficiency in using call center technology and scheduling systems. - Proficiency with computers (preferably MS Office). - Telephone etiquette skills. - Proficiency in clinical decision-making and patient triage. - Strong communication and interpersonal skills to effectively interact with patients and healthcare teams. - Knowledge of postpartum care practices and patient support strategies. - Ability to work independently and collaboratively in a fast-paced environment. - Attention to detail and accuracy in patient care documentation. - Flexibility to adapt to varying workloads and patient needs. - Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service. - Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts. Additional Information: Key Responsibilities: - Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation - Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients. - Provide support to evaluation activities related to the Call Center programs. - Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center. - Provides requested reports to appropriate personnel and analyzes and identifies critical factors of patient care to enhance the quality and efficiency of the consultation center. - Determines and then applies technical knowledge, skills, and experience to complete assigned tasks. - Assists supervisor in planning measurable goals and objectives as guidelines for performance. - Completes responsibilities promptly through effective organization, setting priorities, delegation, and time management skills - Serves as a role model and mentor by consistently demonstrating professionalism. - Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving. - Participates in the recruitment and retention of staff. - Participates as a team member supporting staff in the performance of their duties - Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner - Demonstrates the ability to identify and report Call Center procedures that are not cost-effective to the supervisor. - Assist the supervisor in demonstrating cost-conscious awareness and effectively utilizing staff, space, and supplies within budgetary restraints. - May perform other duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume Optional Documents: Cover Letter/Letter of Application, Curriculum Vitae, List of three Professional References (name, email, business title), Proof of Veteran Status Special Instructions to Applicants: Please upload a copy of your nursing license. Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: No

• Handle inbound and outbound calls • Use consultative sales techniques to close deals • Recommend training programs based on customer needs • Meet or exceed sales goals and KPIs • Accurately document customer interactions