Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 04/19/2026 Type of Position: Job Type: Temporary (Fixed Term) Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): - Health: Medical, Dental and Vision plans available for qualifying staff and family - Holiday, Vacation and Sick Leave - Education discount for staff and dependents (undergraduate only) - Retirement: Up to 10% matched contribution from UAMS - Basic Life Insurance up to $50,000 - Career Training and Educational Opportunities - Merchant Discounts - Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu. Department: COM | OB & GYN ACWIH Postpartum Call Center Department's Website: myarkansasbirth.org Summary of Job Duties: The Postpartum Call Center RN plays a vital role in supporting postpartum women by conducting out within 7–10 days post-hospital discharge. The RN conducts telephonic patient triage using clinical decision-making software to evaluate needs, offer guidance, and link patients to suitable care and resources. This position operates in accordance with the Arkansas Nurse Practice Act and adheres to all institutional policies, procedures, and standards. It delivers vital patient care support in a call center setting. This posting will be used to fill multiple PRN RN Postpartum Call Center vacancies. This position offers a dynamic hybrid work environment, primarily allowing you to work remotely. Candidates must reside in the state of Arkansas and have access to a reliable internet connection. Qualifications: Minimum Qualifications: - Graduate of an accredited Nursing Program with an Associate's Degree, Nursing Diploma, Bachelor's in Nursing, or Master's in Nursing. - Valid RN License - Minimum of one (1) to five (5) years Registered Nursing experience, specifically within Women's Health Preferred Qualifications: - Call center experience. - Clinical Service line experience in any of the following areas: Critical Care, ED experience, Phone Triage, Hospital Transfer, Case Coordination, Labor and Delivery, or High-Risk antepartum service. - Bilingual (English/Spanish) OR Bilingual (English/Marshallese) Knowledge, Skills, & Abilities: - Proficiency in using call center technology and scheduling systems. - Proficiency with computers (preferably MS Office). - Telephone etiquette skills. - Proficiency in clinical decision-making and patient triage. - Strong communication and interpersonal skills to effectively interact with patients and healthcare teams. - Knowledge of postpartum care practices and patient support strategies. - Ability to work independently and collaboratively in a fast-paced environment. - Attention to detail and accuracy in patient care documentation. - Flexibility to adapt to varying workloads and patient needs. - Exhibits the ability to multitask, perform, and execute solutions to complex and occasional emergent situations to ensure the functioning of the call center and its mission to promote quality patient care and assure excellent service. - Critical thinking skills to include making decisions and solving problems using sound, inclusive reasoning and judgment based on all available information and facts. Additional Information: Key Responsibilities: - Provides telephone or interactive conferenced patient triage to specific patient populations and any follow-up calls, emails, EMR documentation - Assist in identifying and tracking all calls to the Call Center and data on referrals and case-managed patients. - Provide support to evaluation activities related to the Call Center programs. - Promotes positive interaction and facilitates communication between the consultation center, UAMS, and physicians statewide and their offices who utilize the services of the consultation center. - Provides requested reports to appropriate personnel and analyzes and identifies critical factors of patient care to enhance the quality and efficiency of the consultation center. - Determines and then applies technical knowledge, skills, and experience to complete assigned tasks. - Assists supervisor in planning measurable goals and objectives as guidelines for performance. - Completes responsibilities promptly through effective organization, setting priorities, delegation, and time management skills - Serves as a role model and mentor by consistently demonstrating professionalism. - Facilitates changes to improve the Call Center through effective communication, collaboration, and interdisciplinary problem-solving. - Participates in the recruitment and retention of staff. - Participates as a team member supporting staff in the performance of their duties - Implements good judgment by communicating with coworkers in a fair, consistent, objective, and professional manner - Demonstrates the ability to identify and report Call Center procedures that are not cost-effective to the supervisor. - Assist the supervisor in demonstrating cost-conscious awareness and effectively utilizing staff, space, and supplies within budgetary restraints. - May perform other duties as assigned. Salary Information: Commensurate with education and experience Required Documents to Apply: License or Certificate (see special instructions for submission instructions), Resume Optional Documents: Cover Letter/Letter of Application, Curriculum Vitae, List of three Professional References (name, email, business title), Proof of Veteran Status Special Instructions to Applicants: Please upload a copy of your nursing license. Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Frequent Physical Activity: Occasional Physical Activity: Benefits Eligible: No

• Handle inbound and outbound calls • Use consultative sales techniques to close deals • Recommend training programs based on customer needs • Meet or exceed sales goals and KPIs • Accurately document customer interactions

Role Description The remote Patient Access Pre-Service Representative is responsible for pre-registering patients for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, provides financial counseling, and collects payments. Attention to detail is a must in order to protect patients' privacy. This role provides one of the first interactions with our patients, so customer service skills are essential. Must be able to deescalate and provide a positive experience to our patients. This is an excellent opportunity for a customer-obsessed individual who is self-motivated and dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity-based environment. As a department, we strive to provide great customer service and offer our customers and patients the best possible experience! - Must have a minimum of 1-2 years of related insurance and/or customer service experience. - Hours are Monday - Friday and shifts run 9:00 AM - 5:30 PM AZ TIME. - This is a remote position and you must live in the following states only: AZ, CA, CO, NV & WY. POSITION SUMMARY: This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation, and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability, and patient estimates in accordance with the No Surprise Billing regulations, patient options, and secures patient liability ahead of service. Qualifications - High school diploma/GED is required. - Must have one to two years of customer service and/or financial-related work experience. - Must have excellent customer service and interpersonal skills, both verbally and written. - Clear understanding of the impact financial counseling has on Revenue Cycle operations and financial performance. - Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously. - Ability to effectively anticipate and respond to issues as needed in a dynamic work environment. - Demonstrated ability to use PC-based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel). - General computer skills necessary to work effectively in an office environment. - Dedication to treating both internal and external constituents as clients and customers. - Maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. Requirements - Demonstrates a thorough understanding of insurance guidelines for scheduled services. - Proficiently verifies, reads, and understands insurance benefits. - Accurately creates patient estimates for services rendered using estimator tools. - Educates patients on their insurance benefits and estimates. - Collects patient responsibility and meets monthly individual collection targets. - Prioritizes workload to accurately complete daily worklist. - May develop payment plans for patients unable to pay their full liability at the time of service. - May obtain and/or validate authorizations for scheduled procedures. - Focuses on attaining productivity standards and recommends new approaches for enhancing workflow. - Conducts internal/external customer interactions over the phone. - Completes and/or attends training and education sessions. - Performs other duties as assigned by management. - Works independently under general supervision and resolves patient concerns. - Knows when to escalate issues to leader to maximize customer experience. - Must be able to learn and multitask through multiple applications. Benefits - Great careers are built at Banner Health. - Earned Great Place To Work® Certification™. - Competitive pay range: $18.02 - $27.03 / hour, based on location, education, & experience. Company Description Our organization supports a drug-free work environment. EEO/Disabled/Veterans.

Role Description We are seeking organized, customer-focused individuals to join our team as Remote Reservation Specialists. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment. - Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations - Provide general destination information and travel recommendations based on client preferences - Communicate with travel suppliers to confirm availability, pricing, and reservation details - Respond to inquiries through phone, email, and online communication platforms - Maintain organized client records and documentation - Follow company procedures for quoting, booking, and service Qualifications - Strong communication and customer service skills - Detail-oriented with good organizational ability - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age and authorized to work in your location - Prior travel industry experience is helpful but not required; training is provided Benefits - Remote work environment - Structured onboarding and ongoing training - Access to industry tools and supplier partnerships - Opportunities to grow within the organization