• Handle inbound and outbound calls • Use consultative sales techniques to close deals • Recommend training programs based on customer needs • Meet or exceed sales goals and KPIs • Accurately document customer interactions

Role Description The remote Patient Access Pre-Service Representative is responsible for pre-registering patients for their upcoming outpatient procedures. This role verifies insurance information, creates patient estimates, provides financial counseling, and collects payments. Attention to detail is a must in order to protect patients' privacy. This role provides one of the first interactions with our patients, so customer service skills are essential. Must be able to deescalate and provide a positive experience to our patients. This is an excellent opportunity for a customer-obsessed individual who is self-motivated and dependable. We are looking for an individual with excitement, energy, and engagement in a fast-paced, productivity-based environment. As a department, we strive to provide great customer service and offer our customers and patients the best possible experience! - Must have a minimum of 1-2 years of related insurance and/or customer service experience. - Hours are Monday - Friday and shifts run 9:00 AM - 5:30 PM AZ TIME. - This is a remote position and you must live in the following states only: AZ, CA, CO, NV & WY. POSITION SUMMARY: This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation, and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability, and patient estimates in accordance with the No Surprise Billing regulations, patient options, and secures patient liability ahead of service. Qualifications - High school diploma/GED is required. - Must have one to two years of customer service and/or financial-related work experience. - Must have excellent customer service and interpersonal skills, both verbally and written. - Clear understanding of the impact financial counseling has on Revenue Cycle operations and financial performance. - Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously. - Ability to effectively anticipate and respond to issues as needed in a dynamic work environment. - Demonstrated ability to use PC-based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel). - General computer skills necessary to work effectively in an office environment. - Dedication to treating both internal and external constituents as clients and customers. - Maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. Requirements - Demonstrates a thorough understanding of insurance guidelines for scheduled services. - Proficiently verifies, reads, and understands insurance benefits. - Accurately creates patient estimates for services rendered using estimator tools. - Educates patients on their insurance benefits and estimates. - Collects patient responsibility and meets monthly individual collection targets. - Prioritizes workload to accurately complete daily worklist. - May develop payment plans for patients unable to pay their full liability at the time of service. - May obtain and/or validate authorizations for scheduled procedures. - Focuses on attaining productivity standards and recommends new approaches for enhancing workflow. - Conducts internal/external customer interactions over the phone. - Completes and/or attends training and education sessions. - Performs other duties as assigned by management. - Works independently under general supervision and resolves patient concerns. - Knows when to escalate issues to leader to maximize customer experience. - Must be able to learn and multitask through multiple applications. Benefits - Great careers are built at Banner Health. - Earned Great Place To Work® Certification™. - Competitive pay range: $18.02 - $27.03 / hour, based on location, education, & experience. Company Description Our organization supports a drug-free work environment. EEO/Disabled/Veterans.

Role Description We are seeking organized, customer-focused individuals to join our team as Remote Reservation Specialists. In this role, you will assist clients with researching options, coordinating travel reservations, and ensuring booking details are accurate and complete while working in a remote environment. - Assist clients with planning and reserving travel such as accommodations, cruises, tours, and packaged vacations - Provide general destination information and travel recommendations based on client preferences - Communicate with travel suppliers to confirm availability, pricing, and reservation details - Respond to inquiries through phone, email, and online communication platforms - Maintain organized client records and documentation - Follow company procedures for quoting, booking, and service Qualifications - Strong communication and customer service skills - Detail-oriented with good organizational ability - Comfortable working independently in a remote setting - Basic computer proficiency and reliable internet access - Must be at least 18 years of age and authorized to work in your location - Prior travel industry experience is helpful but not required; training is provided Benefits - Remote work environment - Structured onboarding and ongoing training - Access to industry tools and supplier partnerships - Opportunities to grow within the organization

Role Description Alignment Health is seeking an organized, detail-oriented, and customer service oriented telehealth coordinator (bilingual Spanish, medical assistant with front- and back-office, and remote experience) to join the remote Virtual Care Center (VCC). As a telehealth coordinator, you will support patients and providers in the Virtual Care Center. This includes, but is not limited to: - Answering calls in the phone queue - Scheduling telephonic and virtual appointments - Following up on referrals and authorizations - Supporting outbound follow up calls - Providing systems trainings for new hires - Completing administrative tasks - Managing inbound and outbound calls in the phone queue - Collaborating with cross-functional teams such as Clinical Operations, Member Services, AVA Product team, and DTS Help Desk support This role reports to the Director of Virtual Health. Individuals with front and back office medical assistant experience in PCP, clinic, and/or urgent care settings, and remote experience are highly encouraged to apply! Schedule - Option A: Monday / Tuesday / Wednesday / Friday / Saturday 9:00 AM – 6:00 PM Pacific Time (Thursdays and Sundays off) - Option B: Sunday / Monday / Tuesday / Wednesday / Thursday 11:00 AM – 8:00 PM Pacific Time (Fridays and Saturdays off) General Duties / Responsibilities - Answer inbound calls on the Virtual Care Center queue - Collect appropriate patient information for scheduling virtual appointments with providers - Screen patients for appropriate telehealth platform use for virtual appointments - Support providers with requests for referrals and authorizations including submission, review, and follow up of requests - Contact partnered medical offices to support patient requests as necessary (ie. IPA groups, PCP offices, pharmacies, DME companies) - Complete outreach calls for various patients’ groups as applicable (ie. ER admits, Teladoc follow ups, Annual assessments) - Support new hire onboarding by completing training or shadowing sessions of systems used in VCC - Complete other job duties as assigned - Participate in team meetings Note: The Virtual Care Center provides 24-hour member support, and team schedules rotate to maintain coverage. Team meetings are mandatory and are scheduled with advance notice (approximately 2× per month for 30 minutes). Team members are expected to attend these meetings even if they occur during a non-scheduled work hour or meal break. Attendance is clocked and paid, and camera use is optional — phone participation is acceptable. Job Requirements Experience - Required: Experience with providing high quality customer service - Required: Experience providing technical assistance - Required: Minimum 1 year experience in a primary care or medical office setting using phones and scheduling appointments Education - Required: High school diploma or general education degree (GED) - Preferred: Completion of medical assistant program from an accredited school of training Training - Preferred: Medical Terminology Specialized Skills - Required: Able to use multiple systems simultaneously - Required: Basic understanding in current mobile device technology and ability to learn and adapt to Alignment specific applications and protocols - Required: Proficiency in Microsoft Suite programs (Outlook, Teams, Work, Excel) - Required: Basic math skills required for data analyzation - Required: Able to trouble-shoot and research issues effectively - Required: Willingness and capability to learn new technologies and adapt to dynamic environment - Required: Strong customer service skills - Required: Technology and automated solutions oriented - Required: Well organized with strong attention to detail and analytical skills while maintaining speed in completing work - Required: Efficient working style with strict adherence to deadlines - Preferred: Bilingual Spanish Licensure - Required: None - Preferred: Medical assistant certificate - Preferred: Medical terminology certificate Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Physical Functions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Regularly required to talk or hear - Regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms - Frequently lifts and/or moves up to 10 pounds - Specific vision abilities required include close vision and the ability to adjust focus Pay Range $41,472.00 - $62,208.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/ . If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com .