• Itinerary Design: Create personalized cruise and tour itineraries that match each clients preferences, including accommodations, excursions, transportation, and dining options. • Client Consultations: Conduct virtual meetings or calls to learn about clients travel interests, expectations, and budgets. • Supplier Coordination: Work with trusted cruise lines, tour operators, and travel vendors to secure quality options and pricing. • Booking Management: Handle all aspects of the booking and confirmation process to ensure accuracy and a seamless travel experience. • Customer Support: Provide professional assistance before, during, and after travel, including changes or special requests. • Travel Research: Stay up to date on destination news, seasonal offers, and industry trends to enhance client recommendations. • Post-Trip Engagement: Follow up with clients after travel to gather feedback and encourage future planning.

• Maintain regular communication with drivers to ensure smooth operations and address any issues. • Collect and manage driver information, ensuring that all records are up-to-date and organized. • Collaborate with other departments to address and resolve driver concerns, ensuring efficient problem-solving. • Serve as a point of contact between drivers and the company, while securing clear and effective communication across the team.

• Guide a team of account managers • Ensure high-quality, timely implementations • Support team performance and operational efficiency • Serve as the primary point of contact for key accounts • Foster a collaborative and customer-focused team environment • Work closely with internal departments to ensure customer issue resolution • Assess customer satisfaction and improve retention strategies • Document customer interactions and resolutions clearly

• Provides customer service support to Fortune 500 Company by obtaining, analyzing and verifying the accuracy of order information in a timely manner • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained • Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments • Ensures and provides quality service to external customers • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports