Cargas Systems

• Respond to customer inquiries with thoughtful problem-solving and clear communication. • Follow established ticket escalation processes, documenting steps taken and relevant details. • Use the KCS (Knowledge-Centered Service) methodology with each customer interaction to improve individual KCS engagement rates. • Provide training and guidance to customers on new features and functionality, including phone support for more involved issues. • Assist the Cargas Energy and Support teams in ways that reflect our collaboration and teamwork values; participate in team chats, meetings, and other shared activities. • Work collaboratively, proactively, and effectively with customers to meet expectations for identifying and resolving issues related to the Cargas Energy product or related services.

• Deliver training for users on core Cargas Energy modules • Support system setup, configuration, and implementation • Troubleshoot routine issues and escalate complex situations • Participate in software testing and document results • Maintain accurate customer and system documentation • Complete project tasks within timelines and budgets • Collaborate with consultants and project teams • Communicate clearly with customers and internal teams • Build knowledge of Cargas Energy functionality and integrations