• Provides customer service support to Fortune 500 Company by obtaining, analyzing and verifying the accuracy of order information in a timely manner • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained • Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments • Ensures and provides quality service to external customers • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve. - Location – Remote - Shift – 11:30AM - 8:00PM EST (8:30AM - 5:00PM PST) ESSENTIAL DUTIES AND RESPONSIBILITIES: - Quickly answers inbound calls from clients/prospects with appointment inquiries and/or requests regarding products /services. - Performs outbound calls to leads and existing clients, following established outbound call protocols and utilizing persuasive communication techniques. - Utilizes sales ability to convert calls to qualified appointments. - Maintains positive and friendly demeanor while providing efficient and courteous services. - Maintains knowledge of marketing campaign, uses CRM information and training to recognize opportunities for Hearing Aid Evaluation and/or Product Discussion appointments. - Works to overcome objections and schedule revenue generating appointments during every opportunity phone call - Maintains basic knowledge of Hearing Aid Insurance plans and follows instructions to provide simple overview of HearUSA managed care plans as applicable - Handles Client SMS and email responses, website chat and any additional Client Care Department tasks as assigned - Participates in team meetings and completes all assigned training. - ;Adheres to scheduled lunches, breaks and attendance policies .Reports any technical system issues as they occur. - Follows defined processes to report any client complaints or negative client phone call interactions. - Follows business and scheduling rules , system processes and department/company policies as defined by HearUSA leadership. - Maintains client, employee and business confidentiality and adheres to HIPAA guidelines. - Utilizes Bilingual Spanish (or other language) skills to assist Spanish speaking (or other language) clients and schedule appointments as applicable per Client Assistant bilingual status as submitted during HearUSA employment application process. REQUIREMENTS: - High school diploma or equivalent required - Customer service experience required - Must have consistent positive and enthusiastic demeanor. - Strong de-escalation skills required - Ability to work quickly, efficiently and independently. - Ability to communicate clearly, concisely and accurately. - Willingness to learn new computer programs and processes. - Willingness to work within specified business rules, phone call scripting and performance standards. - Willingness to continue to learn and refine new skills. LIFESTYLE & BENEFITS: - Comprehensive Benefits Package - Paid Holidays & PTO Policy - 401k Matching Program - Tuition Reimbursement - Employee, Family & Friends Hearing Aid Discount Program - Service Days & Diversity, Equity & Inclusion Initiatives Pays: $18 - $20hr The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

• Support the sales representatives and will act as the pricing execution resource for the local areas. • Facilitate pricing through system requests. • Monitor price overrides and support the rollout of price increases. • Contribute by resolving customer disputes. • Engage in field-based partnerships and conduct cylinder quality reviews to ensure operational excellence. • Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across the network. • Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, and price management. • Produce sales and margin analysis, as well as usage reports to Account Managers on an adhoc basis. • Facilitate all special pricing from sales representatives. • Provide comprehensive PSA support and contract review, submits sales deal pricing in PROS (Smart Price Management).

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Concierge/Performance Associate PRIMARY PURPOSE: To assist Property Repair Solutions customers (homeowners, contractors, carriers) with any questions or concerns they may have and/or the work being done by the program contractors; to ensure that all customer expectations are met and/or exceeded to the best of our ability. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Receives, reviews and dispatches new jobs to contractors based on job type and location. • Places outbound calls to sell programs to customers, assigns contractors, makes customer appointments, provides assistance to insurance adjusters, and sets up program expectations. • Monitors pending jobs and makes follow-up calls to homeowners to ensure that the process is going smoothly and answers questions as needed. • Receives inbound calls to answer customer service questions, resolve minor issues, and schedule appointments for customers with contractors or escalate issues to the proper channels. • Attendance during scheduled work hours is required. ADDITIONAL FUNCTIONS and RESPONSIBILITIES • Performs other duties as assigned. • Supports the organization's quality program(s). QUALIFICATIONS Education & Licensing High school diploma or GED required. Experience One (1) year of experience in construction management, restoration and/or insurance claims and customer service required. Chronicle software experience preferred. Skills & Knowledge • Excellent oral and written communication skills • PC literate, including Microsoft Office products • Good problem resolution skills • Good judgment and sound decision making skills • Ability to build a consensus among various parties • Strong relationship building skills • Excellent organizational skills, accuracy, and attention to detail • Initiative and ability to multi-task • Above average speed and accuracy key stroke skills • High level of professionalism • Ability to work under pressure in a fast paced environment and maintain a positive demeanor • Ability to work independently or in a team environment • Ability to meet or exceed Performance Competencies • Bi-lingual English/Spanish a plus. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.