Interactions LLC

• Provides customer service support to Fortune 500 Company by obtaining, analyzing and verifying the accuracy of order information in a timely manner • Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained • Receives, processes and verifies the accuracy of orders from customers utilizing the organization’s internal systems • Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments • Ensures and provides quality service to external customers • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports