• Provide in-depth technical support and demonstrations for Mecademic's robotic solutions • Handle objections and propose solutions to overcome technical challenges • Answer technical questions and resolve issues related to product functionality • Create and document PoC (proof-of-concept) projects • Conduct training sessions to empower customers • Develop resources to assist customers during the integration process • Utilize CRM tools to manage customer relationships • Travel within the ASEAN Region to represent Mecademic at trade fairs

• Perform in-depth static secure code analysis with open source and commercial tools • Perform Threat Modeling and in-depth manual secure code reviews • Perform security engineering reviews • Reverse Engineering App binaries and analyzing the decompiled/disassembled code • Prepare advisory for developers of the application on secure coding practices for addressing vulnerabilities identified • Collecting evidence to demonstrate the findings • Collaborating with client-side application security and development teams • Handle enterprise SAST projects involving a variety of programming languages including and not limited to web applications with Java, .NET, etc., Android and iOS mobile applications programming languages • Execute code-aware security assessments in adherence with industry standards like OWASP ASVS, OWASP MASVS, OWASP Top10, OWASP Mobile Top 10, SANS 25, PCI-DSS, HIPAA, MITRE-CWE etc. • Experience with enterprise SAST projects involving a variety of programming languages including and not limited to web applications with Java, .NET, etc., Android and iOS mobile applications programming languages

• Deliver technical troubleshooting and resolution of application issues in line with Client, and in partnership with Application Vendors. • Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLAs. • Investigate and manage to resolution Incidents affecting Functionality, Availability, and Performance. • Undertake tuning and scaling of systems for both performance and security. • Manage security profiles across applications in line with IT security principles. • Systems include: Custom Power Apps. Custom .Net IIS SQL applications with multiple integrations. Dynamics 365 Finance and Operations, including Precision Forms. Dynamics 365 Sales, and HubSpot and Resco. Prophix (Financial Reporting). • Provide 2nd Level technical and functional support for all ERP and CRM system users. • Deliver client onboarding activities, maintain system training documentation, and provide training to end users. • Evaluate inefficiencies in system functions and recommend optimal business practices. • Document all aspects of systems to ensure knowledge is shared across the wider IT Team. • Comply with client’s quality, environmental and health and safety procedures to proactively develop a culture of, continuous quality improvement and the provision of a healthy and safe workplace, ensuring that all practical steps are taken to meet current OHS requirements. • You are required to familiarise yourself with and comply with all organisation policies and procedures. • And any other reasonable requests from your manager that align with the role and your skill set.

• Acting as a brand expert to drive commercial development within the assigned territory • Defining technical solutions and commercial offers • Involvement in specific projects or market segments within the designated Central Cluster • Working with engineering offices on the specifications of the brand’s products • Collaborating closely with all sales teams within the cluster when expertise is required • Supporting pre-project teams from the beginning of the sales cycle with clients • Capturing all technical, quality, and production requirements • Working closely with the engineering department to define customized solutions • Building commercial offers based on the defined technical solution • Presenting and defending technical and commercial proposals • Ensuring consultative approach to customers on product use and implementation • Ensuring project follow-up to guarantee customer satisfaction • Organizing customer visits and conducting commercial actions with prospects and customers • Proactively proposing ideas regarding customer projects, designs, and offers