• Acting as a brand expert to drive commercial development within the assigned territory • Defining technical solutions and commercial offers • Involvement in specific projects or market segments within the designated Central Cluster • Working with engineering offices on the specifications of the brand’s products • Collaborating closely with all sales teams within the cluster when expertise is required • Supporting pre-project teams from the beginning of the sales cycle with clients • Capturing all technical, quality, and production requirements • Working closely with the engineering department to define customized solutions • Building commercial offers based on the defined technical solution • Presenting and defending technical and commercial proposals • Ensuring consultative approach to customers on product use and implementation • Ensuring project follow-up to guarantee customer satisfaction • Organizing customer visits and conducting commercial actions with prospects and customers • Proactively proposing ideas regarding customer projects, designs, and offers

• Provide advanced support, engineering, and troubleshooting for cloud-based managed services. • Act as an escalation point for complex technical issues and lead problem resolution efforts. • Contribute to the ongoing improvement of service offerings using deep understanding of cloud platforms and problem-solving skills. • Execute expert-level real-time monitoring and incident dispositioning for critical client applications. • Lead triage of complex alerting environments and analyze high-level metrics to avoid service disruptions. • Drive automation of manual reporting processes and mentor junior staff.

• Own the application security program end to end, identifying risks, setting priorities, building strategy, aligning stakeholders, driving implementation across engineering teams, and measuring outcomes. • Conduct threat modeling and security design reviews early in the development process, embedding security thinking into architecture and feature design before code is written. • Partner with developers across all engineering teams to shift security left, coaching on secure coding practices, reviewing code for vulnerabilities, and building security awareness as a shared engineering capability rather than a specialized handoff. • Integrate security tooling and automated security checks into CI/CD pipelines including static analysis, dependency scanning, and secrets detection, ensuring actionable security signals. • Own vulnerability management across the platform, triaging findings from internal testing, external assessments, and tooling, prioritizing remediation based on risk, and driving resolution to completion. • Lead and coordinate penetration testing and security assessments, working with internal and external resources to scope, execute, and translate findings into engineering action. • Define and maintain secure development standards and patterns that engineering teams can adopt, covering areas such as authentication, authorization, API security, and data-handling. • Bridge engineering and the external security team, translating security requirements into engineering priorities and engineering constraints into security strategy, ensuring both sides operate with shared context and mutual accountability. • Support compliance and regulatory requirements including FedRAMP, NIST, and enterprise customer security obligations, working with the Compliance as Code team to ensure security controls are implemented and evidenced effectively. • Assess and address security risks introduced by AI features and integrations, including prompt injection, data exposure through AI interfaces, and third-party model risks, working closely with the Platform and AI team to ensure AI capabilities are built and deployed securely. • Build visibility into the security posture of the platform through metrics, dashboards, and reporting that inform engineering leadership and support customer and auditor conversations.

Role Description Our dynamic Ethos team is seeking a full-time Cash Application Specialist to join our Finance team. This role is responsible for strengthening cash flow by ensuring timely and accurate posting of payments in a high-volume, service-based, multi-entity environment. You will work closely with Billing, Collections, and other Finance team members to quickly resolve issues, reduce Days Sales Outstanding (DSO), and maintain a clean and current A/R subledger. Key Responsibilities - Payment Posting: Accurately post daily cash (checks, ACH, wires, credit cards) in Microsoft Dynamics 365 Business Central with correct customer, invoice, and dimension coding. - Remittance Reconciliation: Retrieve and reconcile remittances (lockbox files, customer portals, emailed advices) and resolve unapplied cash quickly. - Dispute Resolution: Research and clear deductions, chargebacks, and short-pays; prepare supporting documentation for approvals or write-offs. - Document Management: Maintain finance documents on the shared drive for accuracy and accessibility. - Finance Support: Assist with other finance duties as needed. - Daily Reporting: Use Excel (lookups) to verify and produce cash application files. - Audit Trail: Maintain copies of remittances and proper receipt documentation for bank deposits. - Master Data Maintenance: Keep customer master data current (contacts, remit info, terms, portals). - Process Improvement: Follow and improve SOPs and internal controls around cash handling, application, and write-offs. - Month-End Close: Support cash cut-off, reconciliations, and assist with external audits. Qualifications - Education: High school diploma or equivalent required; Associate's or Bachelor's degree in Accounting, Finance, or related field preferred. - Experience: 1+ years of hands-on cash application or accounts receivable experience (required). Experience with Microsoft Dynamics 365 Business Central (or a similar ERP system) is highly desirable. - Skills: - Proficiency with Microsoft Excel (lookups, reconciliations, reporting). - Strong attention to detail with the ability to manage a high volume of accounts and meet deadlines. - Excellent customer service and communication skills, with clear written documentation and professional follow-through. - Ability to work independently while collaborating effectively with cross-functional teams. Working Conditions - This role is eligible for work-from-home/remote or in office environment in our Broussard, LA office. - Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine/printer. - Frequent communication via telephone and in person with clients, customers and co-workers.