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The #1 platform for connected data
Technical Enablement Program Manager
Location
United States
Posted
87 days ago
Salary
$120K - $150K / year
Seniority
Lead
Job Description
Technical Enablement Program Manager
Neo4j
• Build and own enablement programs onboarding, hands-on workshop & labs, virtual training, certification tracks, etc. • Translate curriculum into program flows, sequencing, prerequisites, assessments, and transitions (e.g. “Beginner → - Intermediate – Practitioner → Expert). • Own the calendar and manage program launches, iterations, refreshes. • Lead onboarding for field engineering new hires, ensuring technical hires ramp quickly and confidently in customer-facing scenarios. • Maintain an “everboarding” / continuous learning roadmap to keep all technical audiences current (product updates, architectural patterns, best practices). • Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy. • Ensure internal technical enablement curricula remain aligned with product and architectural evolution. • Serve as a trusted partner to field engineering, graph academy, and product teams to understand their challenges, gaps, and enablement needs. • Solicit feedback, iterate, and adapt enablement offerings. • Drive alignment with leadership on prioritization, resource trade‑offs, and roadmap. • Act as liaison between subject matter experts and delivery teams to ensure curriculum is relevant, up-to-date, and technically accurate. • Success in this role requires earning a seat at the table with technical leaders and influencing the enablement strategy. • Define and track meaningful KPIs (e.g., time-to-proficiency, assessment scores, certification pass rates, adoption rates, program attendance, stakeholder satisfaction, business impact). • Conduct retrospectives and root-cause analyses when programs underperform. • Produce dashboards and regular reports to senior leadership and stakeholders. • Apply data to iterate and improve future enablement cycles. • Maintain hands-on technical depth to review content, question assumptions, and confidently engage with SMEs. • Facilitate or co-facilitate training sessions, workshops, or lab walkthroughs. • Help “stress-test” curriculum — ensure it’s not just theory but grounded in real-world practices. • Be a self-starter: able to operate with minimal direction, identify gaps, propose solutions, and drive to completion. • Be resourceful — work across constraints, resolve conflicts, negotiate dependencies, and unblock the path forward. • Champion a culture of learning, feedback, and continuous improvement within the technical organization.
Job Requirements
- 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g. solution engineering, developer advocacy, technical sales enablement).
- Demonstrated experience designing, launching, and iterating multi‑persona technical enablement programs.
- Strong program and project management skills — ability to juggle multiple, overlapping initiatives.
- Excellent facilitation, presentation, coaching, and written communication skills (able to explain complex technical ideas in accessible ways).
- Proven stakeholder management: ability to work with senior leaders, SMEs, and cross-functional teams.
- Experience using learning management systems (LMS), authoring/training tools, content repositories, knowledge bases, and tools like Confluence, SharePoint, or equivalents.
- Data-driven mindset: comfort defining and tracking metrics, dashboards, and deriving insights.
- Hands-on, get-things-done attitude; high initiative and ownership.
- Experience managing certification, accreditation, or assessment programs is a strong plus.
- Previous experience in the field (solutions engineering, pres-ales, professional services, or consulting) is highly desirable.
- Experience with adult learning theory, instructional design, and best practices in technical pedagogy.
Benefits
- medical
- dental
- vision benefits
- 401(k)
- paid time off
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