• Provides operational support to Medical Affairs department and projects, including managing project timelines and budget • Supports scientific publications operations, including publication tracking and reporting, author and agency coordination, document and journal submission management, compliance reviews, and maintenance of the Medical Affairs publications site • Assists in the planning and execution of congress activities • Assists in the planning and execution of Advisory Boards to include FMV assessments, tracking consultant agreements, and ensuring proper documentation • Coordinates Medical Review Committee process for review of scientific exchange materials • Manages the contracting process with external consultants/vendors and tracks progress • Coordinates functional team meetings and generates and distributes meeting minutes • Collaborates with internal cross functional stakeholders to ensure timely, quality execution of activities and projects • Supports cross-functional communication across the CDMA functional teams through appropriate methods • Supports high-priority, cross-functional initiatives that advance AI adoption, digital enablement, and other strategic CDMA priorities • Supports the development and execution of the AI, automation, and digital enablement strategy for CDMA, driving solutions that enhance productivity, operational efficiency, and decision making across functions

• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations. • Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams. • Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership. • Generate bi-weekly and monthly performance reports for internal business and leadership reviews. • Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content). • Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates. • Troubleshoot automation and data sync issues in collaboration with engineering and capability teams. • Support AI-driven QA processes to maintain a 99% error-free KPI. • Participate in agile sprint reviews, identifying blockers and process improvement opportunities. • Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

• Own and manage agency-level P&L, including forecasting, margin management, utilization, and financial reporting • Lead resourcing strategy across disciplines, ensuring the right people are in place at the right time to support client and agency needs • Hands-on project management lead for complex, high-value engagements (not just overseeing but active PM) • Partner with department leads to ensure projects are scoped, staffed, and executed effectively • Manage Statements of Work (SOWs), contracts, change orders, and renewals in close collaboration with finance and legal partners • Establish and maintain operational processes (with focus on AI) that support scalable growth, delivery quality, and team health • Serve as a senior escalation point for client delivery, resourcing, and operational challenges • Align internal teams around priorities, timelines, and expectations across multiple concurrent initiatives • Drive continuous improvement across operations, delivery workflows, and financial performance

• Clean, validate, and maintain complex datasets • Consolidate fragmented vendor, contract, and spend data into a unified structure • Build systems to ensure data accuracy and freshness • Create repeatable processes for detecting cost optimization opportunities • Build and maintain automations in Zapier, Make, and internal tools • Improve contract workflows and intake processes • Identify opportunities to eliminate manual steps across operations • Develop “fail-safe” automation logic with clear alerts and QA paths • Map out internal processes end-to-end • Identify bottlenecks and redesign workflows for speed and reliability • Document processes in a scalable, readable format • Collaborate with the CEO to evolve Techsource’s internal operating system