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Engio

Hiring the best Engineering and Tech talents for your business

Customer Implementation Specialist

Implementation SpecialistCustomer SuccessOtherRemoteMid LevelTeam 11-50Since 2023H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

78 days ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishITSM

Job Description

Customer Implementation Specialist

Engio

• Own the end-to-end coordination of implementation projects, proactively negotiating project timelines with customers, internal engineering teams, and external vendors (e.g., fibre providers). • Lead high-quality customer communication throughout the fulfillment process, managing expectations, communicating technical milestones, and addressing delivery risks. • Effectively allocate internal delivery resources to balance workloads and manage peak demands, ensuring timely project progression. • Proven experience managing vendor relationships and coordinating complex delivery dependencies with third-party providers. • Manage the internal QA process for tasks, ensuring the financial accuracy of projects before they transition to Finance for billing and revenue realization.

Job Requirements

  • 2 - 3+ years of proven experience in service delivery, project coordination, or implementation within a B2B technology environment.
  • Strong experience with spreadsheet analytics and effective use of CRM/ITSM tools to manage project metrics and reporting.
  • Demonstrated ability to manage and negotiate basic customer timelines and resource commitments.
  • A University degree, preferably with a technical or finance weighting.

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Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future-focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. We encourage every member of the Remote team to bring their talents, experiences, and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, be part of our world. Apply now and define the future of work!

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About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! What this job can offer you This is an exciting time to join Remote and make a personal difference in the global employment space as a Global Payroll Implementation Specialist, joining our Global Payroll Implementation team. In your role, you will be technically implementing multiple new customers of all sizes onto our Remote Global Payroll solution platform with accuracy and within agreed timescales. You will be reporting to the Manager, Global Payroll Implementations. 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Global Payroll Implementation Specialist – EMEA/LATAM

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