Engio

• Independently prepare accurate technical quotes and estimates for mid-to-high complexity solutions, including multi-site WAN connectivity, local storage, and various backup/disaster recovery (BDR) options. • Own the process of reviewing and validating technical questionnaires. • You must be able to flag missing or inconsistent information and guide Account Managers on resolving technical gaps. • Identify technical bottlenecks in the existing sales-to-provisioning workflow and implement operational improvements or train junior staff on new processes within the CRM/Project tools. • Leverage your deep understanding of specific backup solutions (e.g., Veeam, ShadowProtect) to size solutions, calculate storage requirements, and ensure recovery point objectives (RPOs) are technically achievable. • Proactively review existing client infrastructure data to identify technical gaps and recommend logical service expansions.

• Execute routine maintenance tasks, including patching, minor upgrades, and following established Standard Operating Procedures (SOPs) for server builds and decommissioning. • Serve as the initial point of contact for Level 1-2 incidents within the ticketing system. • Troubleshoot user access, basic file permissions, and resolve simple system failures, escalating complex issues efficiently. • Utilize basic Bash or Python scripting skills to read, test, and execute existing automation scripts designed to improve daily workflows. • Apply your understanding of basic networking concepts (IP addressing, DNS lookups) to assist with server connectivity troubleshooting. • Maintain accurate system records and assist senior engineers in updating technical documentation and service data sheets.

• Provide expert, hands-on administration for production servers (RHEL/Ubuntu), focusing on Kernel tuning, deep boot processes, and performance optimization to ensure maximum uptime. • Design, code, and test robust Bash or Python scripts from scratch to automate routine operational tasks, significantly reducing manual intervention and improving service consistency. • Lead the technical investigation for operational failures, driving the Root Cause Analysis (RCA) process and implementing verifiable, long-term fixes. • Take ownership of complex administration tasks related to DNS (Authoritative/Recursive), Routing, and enterprise Mail services (Postfix, Dovecot). • Actively participate in peer-reviewing changes (Change Enablement) and provide technical guidance and training to Associate Engineers.

• Lead the design and long-term planning for complex, large-scale network infrastructure, incorporating advanced protocols like MPLS, VXLAN, and EVPN. • Serve as the technical authority in pre-sales activities, designing solutions, estimating capacity, and contributing technical specifications for proposals and client statements of work. • Take ownership of network governance, ensuring global compliance with security policies and regulatory standards. • Drive research and development for emerging technologies (Cloud Networking, Automation). • Manage relationships with high-level customers and internal stakeholders regarding long-term network capacity planning and investment. • Champion the adoption of network automation tools (Python/Ansible) to standardize configuration deployments and lifecycle management.

• Exhibit a "look around the corner" strategic mindset to identify systemic delivery risks and implement robust, preventative measures across the entire service delivery methodology. • Lead high-stakes project negotiations involving competing priorities from internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and ensure expedited revenue realization. • Utilize an advanced understanding of the ITIL framework to identify areas for continuous improvement and architect consistent, high-quality delivery methodologies across all product lines. • Take full accountability for the overall team resource balancing, ensuring balanced workloads and smooth execution across all customer segments. • Leverage advanced proficiency in data analytics tools (e.g., Power BI, Tableau) to analyze delivery bottlenecks, measure RFT/OTIF performance, and drive strategic improvements.

• Lead the design and implementation of new Linux solutions and service architectures (on-premise and cloud/IaaS), providing critical input into CAPEX planning and technology roadmaps. • Define the security hardening standards and best practices for the entire platform. • Own the risk register, manage vendor relationships, and lead research and development for new products. • Lead and execute major platform initiatives, such as OS end-of-life migrations, security vulnerability remediation, and the integration of Infrastructure as Code (IaC) principles across the environment. • Serve as the top-tier technical liaison, influencing decisions with customers and senior internal stakeholders and presenting complex technical options clearly. • Drive the strategy for continuous integration and continuous deployment (CI/CD) pipelines as they relate to Linux provisioning and configuration management.

• Identify systemic inefficiencies and technical bottlenecks across the entire sales-to-provisioning lifecycle. • Design and implement major process improvements to maximize sales enablement and service delivery speed. • Lead the design and architecture for custom, complex, multi-site infrastructure solutions, including tailored, resilient Disaster Recovery-as-a-Service (DRaaS) strategies. • Act as the highest level of technical expertise in client meetings, discussing technical risks, compliance implications, and long-term infrastructure roadmaps directly with client CTOs, IT Directors, and key stakeholders. • Maintain the central opportunity database and coordinate directly with Provisioning Leads to inform long-term network and storage capacity planning based on sales projections. • Provide technical leadership and mentorship to the Associate and Mid-Level Pre-Sales Specialists, defining best practices for solution quoting and technical discovery.

• Own the end-to-end coordination of implementation projects, proactively negotiating project timelines with customers, internal engineering teams, and external vendors (e.g., fibre providers). • Lead high-quality customer communication throughout the fulfillment process, managing expectations, communicating technical milestones, and addressing delivery risks. • Effectively allocate internal delivery resources to balance workloads and manage peak demands, ensuring timely project progression. • Proven experience managing vendor relationships and coordinating complex delivery dependencies with third-party providers. • Manage the internal QA process for tasks, ensuring the financial accuracy of projects before they transition to Finance for billing and revenue realization.

• Accurately implement and maintain the ClickUp opportunity logging process, ensuring all sales leads have the correct technical metadata captured. • Follow strict Standard Operating Procedures (SOPs) to generate accurate quotes for standard, low-complexity solutions, primarily focused on basic WAN/LAN connectivity and cloud storage. • Execute the centralized pre-qualification process for fibre and connectivity, ensuring all underlying technical specifications are met before a quote is finalized. • Assist Account Managers by preparing and dispatching technical questionnaires and ensuring all administrative steps are completed prior to quote generation. • Prepare initial provisioning forms for standard estimates, ensuring a smooth, proactive handover to the service delivery team.

• Take hands-on ownership of large-scale Juniper MX series routers (MX480, MX204) and core switches. • Lead software upgrades and complex configuration deployments autonomously. • Lead troubleshooting efforts for complex, intermittent routing and switching issues. • Expertise in advanced protocols like BGP, OSPF, or MPLS is essential for resolving service provider-level outages. • Implement and maintain network access controls and security policies, with strong preferred experience in Fortinet and/or Cisco firewalls, including configuration migration. • Interface directly with customers and third-party network operators/ISPs for technical discussions, service delivery, and resolution of escalated issues. • Provide technical configuration and support for integrated voice networking solutions.