Role Description As our Natl Internal Traveler, Virtual Patient Companion, you will be responsible for continually monitoring patients identified as high risk for falling, elopement, substance use, disorientation, or pulling out lines/tubes, and other potential concerns, across multiple facilities nationwide. Every day you will monitor patients from a System Office, utilizing live, non-recorded streaming video equipment to ensure patients interact safely and appropriately with their environment. You will accurately recognize signs of patient agitation, impulsiveness, and illicit drug/alcohol use; take appropriate action to notify staff of patient safety concerns; establish and maintain effective communication with patients, colleagues, and bedside staff; and report potentially dangerous changes in patient behavior, escalating communications as necessary. To be successful in this role, you will apply your expertise in patient observation and communication to proactively ensure patient safety across various facilities, diligently following protocols, and contributing to the continuous improvement of department metrics. - Observes assigned patients by monitoring non-recorded streaming video equipment linked to a live feed from a camera situated in the patient’s room or other hospital-specific video observation platforms. - Maintains continuous surveillance of assigned patients/rooms to ensure the patient is interacting appropriately with the care environment and surroundings; initiates communication with patients as appropriate. - Communicates with bedside staff in a timely, professional, and courteous manner. - Reports camera disruption or obstructions to the patient care team in a timely manner. - Identifies changes in the patient’s behavior and/or condition in accordance with established guidelines. - In response to observed changes in patient behavior, notifies care staff of: - Increased agitation; - Interacting inappropriately with care tools (e.g. IV pumps, lines, drains or airways); - Attempts to leave bed/chair, etc; - Concerns for patient safety. - Identifies inappropriate behavior from patient visitors and notifies care staff. - Identifies and requests corrective action to be taken to address obstructed camera view. - Initiates timely communication with on-site clinical staff to report situations needing immediate and direct intervention to maintain patient safety and comfort. - Quickly notifies bedside care staff of changes using phone, communications system, cell phone, other communication device as necessary, or STAT alarm. - Communicates with the patient/family in the room, quickly, professionally and with courtesy and kindness. - Communicates any sub-optimal viewing conditions to bedside staff, suggests corrective action and determines whether a patient can be safely observed. - Documents observations and subsequent actions taken to maintain timely and accurate record. - Documents calls to care providers, or use of STAT alarm. - Documents and reports adverse events using the IRIS system. - Documents and reports system and/or equipment malfunctions to the appropriate party. - Maintains professionalism. - Establishes and maintains effective working relationships. - Maintains a neat and organized work environment; orders, stocks and replenishes supplies and equipment as necessary. - Handles incoming, outgoing and internal communications with courtesy and professionalism. - Participates in quality assurance/improvement initiatives and activities; participates in growth opportunities. - Complies with CommonSpirit Health’s core values. Requirements - High School Graduate or GED. - 2 years of prior and recent experience in patient care (e.g., CNA, Unit Clerk, MA, LVN, etc.).

About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. Over 100,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role, you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls, email, and text conversations you’ll provide one-of-a-kind support and build strong, long-lasting relationships with our customers. You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note, the hours for this role are Monday-Friday from 10-6:30 PM and Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST. What You’ll Do - Deliver best-in-class, personalized support to meet our high standards for customer satisfaction - Work with customers to understand their goals and address their challenges through effective ticket responses - Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text - Work with a dynamic team to achieve team company goals such as customer acquisition and retention - Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc. What We’re Looking For - 1+ year work experience in a customer-facing role, SaaS preferred - Proven record of driving customer satisfaction and meeting or exceeding performance standards - Excellent written and verbal communication skills, with an ability to adapt to various communication styles - A strong team player, a self-starter who thrives in a fast-paced, high-growth start-up environment Benefits & Perks - Flexible PTO - Competitive health & dental insurance options, with premiums partially covered by GG - Fertility and adoption benefits via Carrot and Kindbody - Generous, fully-paid parental leave policy - 401k benefit - employees are eligible to contribute starting day 1 of employment - Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses - Pre-tax commuter benefits - Dependent Care FSA - Home office support - Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year The starting base salary for this role is between $55,000-$60,000 + benefits. The base pay range is subject to change and may be modified in the future. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. Personal Information: Notice at Collection for Employees and Applicants Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired. GlossGenius may use automated tools, including artificial intelligence and machine learning systems (AI Tools), to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process, including application screening, skills assessments, and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.

• The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made. • Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software. • Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc. • Providing a rapid response to customer support queries via Intercom help desk, by either resolving simple requests immediately investigating and solving more complex requests or logging a bug report in JIRA for the development team to address. • Updating client workflows and/or performing behind the scenes account customizations to help support users’ implementation of the app. • Conducting account “health checks” to determine who well customers are using the software, so the team can deliver targeted support and solutions. • Actioning subscription changes such as upgrades, downgrades, or cancellations. • Helping to keep the documentation updated as features change and evolve.

Role Description We are seeking a Customer Service Order Processor to support the order-to-cash process for international distributors. This role is responsible for entering and managing purchase orders, tracking order status, and ensuring accurate documentation while serving as the primary point of contact between distributors, internal sales teams, and the distribution center. The ideal candidate will have strong B2B customer service experience, high attention to detail, and experience working within ERP systems such as SAP. Key Responsibilities - Process and enter 20–40 purchase orders per day accurately into the ERP system - Manage and track orders throughout the order-to-cash process - Handle 2–5 inbound/outbound customer calls per day to resolve order issues or provide updates - Respond to customer emails and inquiries in a professional and timely manner - Review and manage import documentation and order records to ensure proper processing and revenue recognition - Serve as the primary point of contact between distributors, sales teams, and the distribution center - Provide accurate product and order information to customers - Ensure all customer interactions maintain confidentiality of sensitive information - Document customer requests, order changes, and service inquiries within internal systems - Support internal Sales and Operations teams with order tracking and issue resolution - Assess customer issues and determine the appropriate support solution (email, phone, escalation, etc.) - Maintain accurate records and ensure all data is entered correctly in internal systems Qualifications - High school diploma or equivalent - 2–10 years of experience in a B2B customer service environment - Strong experience entering and managing purchase orders - Experience working with SAP ERP or a similar ERP system - Previous experience in order processing or order management roles - Experience entering and maintaining accurate order information within an ERP system - Understanding of the order-to-cash process - Experience tracking orders and following up on order status - Excellent email communication and professional customer service skills - Strong attention to detail and accuracy with data entry - Ability to work independently in a remote environment - Must have reliable internet connection and quiet workspace for remote work - Experience supporting Sales and Operations teams - Proficient in Microsoft Office (Outlook, Excel, Word) - Ability to work EST hours - Must be able to pass a background check and drug screening Preferred Qualifications - Experience with Salesforce CRM or similar customer management tools - Experience supporting international distributors or channel partners Benefits - $25/hour (Weekly pay + medical benefits available) - 3–6 Month Contract (Strong potential for extension) - Full-time, Monday–Friday (Hours of operation: 8:00 AM – 6:00 PM EST)