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We empower the restaurant community to delight guests, do what they love, and thrive.
Senior Product Manager
Location
Massachusetts
Posted
122 days ago
Salary
$138K - $221K / year
Seniority
Senior
Job Description
Senior Product Manager
Toast
• Define the long-term vision and roadmap for Toast’s onboarding and activation platform, building the systems and experiences that help restaurants successfully get live and reach value faster • Develop scalable onboarding capabilities across web and mobile that guide customers through setup, automate configuration where possible, and intelligently surface issues before they delay go-live • Establish standards, frameworks, and product patterns that enable onboarding to operate as a platform across Toast products and teams • Define and monitor key onboarding metrics and operational dashboards, using data to evaluate performance and drive improvements in key metrics • Work closely with customers and internal operational teams to understand onboarding quality and identify opportunities to improve the customer experience • Partner deeply with Engineering, AI/ML, Design, and domain product teams to evolve onboarding capabilities as Toast’s product ecosystem and AI-powered experiences expand
Job Requirements
- 5+ years of product management experience, including ownership of complex customer-facing products or platforms
- Experience building products that improve customer onboarding, activation, or time-to-value
- Strong ability to identify friction across complex systems that span product experiences, operational processes, and customer journeys
- Proven ability to bridge product strategy with operational realities, turning manual processes or internal pain points into scalable product solutions
- Technical fluency and ability to collaborate effectively with engineering teams on systems that integrate across multiple products and services
- Experience using data and experimentation to drive measurable improvements in customer outcomes
- Demonstrated success leading cross-functional initiatives across product, engineering, design, and operational teams
- Strong systems thinking and ability to balance near-term impact with long-term scalable solutions
- Passion for improving customer experiences and delivering measurable business impact
- Embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences
Benefits
- Competitive compensation and benefits programs
- Cash compensation (overtime, bonus/commissions, if eligible)
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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