Root Insurance

Role Description The Director, Strategic Accounts exists to own and scale Root's most strategic enterprise partnerships while developing new commercial opportunities that accelerate the company's long-term growth. Serving as the executive relationship owner for a portfolio of Root's highest-value accounts (including automotive OEMs, financial institutions, large dealer groups, and other strategic partners), this role advances the execution of Root’s new business pipeline and strategic expansion. Success in this position requires a balance of strategic account leadership, enterprise sales expertise, and operational excellence. Partnering cross-functionally with Product, Engineering, Legal, Operations, Marketing, and Executive Leadership, this leader navigates complex partner engagements from concept through implementation, launch, and long-term expansion, ensuring Root delivers exceptional partner experiences while driving business growth. Qualifications - 10+ years of progressive experience in enterprise B2B sales, strategic account management, business development, or enterprise partnerships. - Demonstrated capability owning C-suite relationships with large enterprise customers while consistently developing and closing new business opportunities. - Proven experience managing complex, high-velocity sales cycles and enterprise pipelines valued at $100M or more. - Track record of leading cross-functional initiatives from concept through implementation, successfully launching complex enterprise partnerships. - Deep commercial negotiation skills with demonstrated experience structuring, drafting, and executing enterprise agreements in regulated industries. - Strategic mindset with a bias toward execution and a proven ability to deliver measurable business outcomes in fast-paced, collaborative environments. - Strong familiarity with insurance distribution, embedded insurance, automotive retail, fintech, or OEM ecosystems. - Willingness to travel up to 35% of the time (or as needed) to support partner relationships. Requirements - Serve as the executive relationship owner for Root's most strategic enterprise partners, building trusted, long-term relationships that drive mutual growth. - Develop and execute account strategies that maximize partner value, identify expansion opportunities, and increase long-term revenue. - Build, maintain, and actively manage a strategic sales pipeline exceeding $100M in potential enterprise opportunities. - Identify, qualify, and close new business opportunities across automotive, insurance, financial services, mobility, and adjacent industries. - Lead executive-level commercial communications, including negotiations and contract execution for complex enterprise partnerships. - Monitor partnership health through executive business reviews, operational metrics, and growth planning while proactively identifying risks and expansion opportunities. - Represent the voice of strategic customers internally, influencing product roadmap priorities, operational improvements, and future commercial offerings. - Provide executive leadership with market intelligence, competitive insights, and strategic recommendations that shape Root's enterprise growth strategy. Benefits - Salary Range: $159,600 - $199,500 (Eligible for competitive bonus and equity offering). - Root is a “work where it works best” company, supporting you working in whatever location that works best for you across the US. - Headquarters in Columbus, Ohio.

Role Description Root is seeking a Data Science Manager II to lead data science in relation to our Digital Partnerships business. This team owns the performance of Root's digital rated aggregator partnerships, a rapidly evolving channel that sits at the intersection of customer acquisition, pricing, underwriting, product development, and partner strategy. In this role, you will own the quantitative strategy and performance of a multi-million-dollar business while leading a team of data scientists and cross-functional partners. You will work directly with cross-functional leaders to identify growth opportunities, improve acquisition economics, and shape long-term strategy. The ideal candidate combines strong quantitative instincts with business judgment, thrives in ambiguous environments, and is motivated by turning analysis into measurable business outcomes. How You Will Make an Impact - Own the performance, growth, and profitability of Root's digital partnerships portfolio. - Lead a team of quantitative scientists responsible for experimentation, forecasting, optimization, and partner performance management. - Develop strategies that improve customer acquisition economics through pricing, underwriting, partner integrations, and commercial levers. - Build rigorous measurement frameworks that quantify incrementality, partner value, and business impact. - Partner with Business Development, Product, Engineering, Pricing, Underwriting, and Finance to identify and execute high-impact opportunities. - Influence product and technical roadmaps to improve partner performance and operational scalability. - Deliver executive-level reporting, forecasts, and strategic recommendations to senior leadership. - Establish scalable operating processes that enable sustainable growth across the channel. Qualifications - Advanced degree in Statistics, Economics, Mathematics, Computer Science, Engineering, or another quantitative discipline. - 7+ years of experience applying quantitative methods to complex business problems. - 2+ years of people leadership experience, including managing and developing technical talent. - Demonstrated ability to translate ambiguous business challenges into analytical frameworks, strategic recommendations, and measurable outcomes. - Experience leading experimentation, forecasting, optimization, or machine learning initiatives in production environments. - Strong business judgment and comfort making decisions under uncertainty. - Excellent written and verbal communication skills, including experience influencing senior stakeholders. - Strong ownership mindset with a track record of driving initiatives from concept through execution. Nice to Have - Experience owning or influencing P&L outcomes. - Experience in insurance, financial services, marketplaces, or customer acquisition. - Familiarity with attribution, incrementality measurement, or partner optimization. - Experience working closely with pricing, underwriting, or risk management organizations. - PhD in a quantitative discipline. Salary Range $210,000 - $275,000 (Eligible for competitive bonus and equity offering) Interview Process As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Accommodation Policy Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com.

Role Description At Root, we offer clear career paths, structured training, and company funded licensing so adjusters can grow into their claims role with confidence. Our teams gain hands-on experience early, receive ongoing coaching, and advance through clearly defined career paths based on performance, readiness, and business needs. If you are looking to pursue a career in insurance, this opportunity might be for you! Claims Adjuster Trainee, Liability Our Claims Adjuster Trainee role offers hands-on experience, structured development, and defined advancement into complex liability work. - Complete a 6-month training program that combines formal instruction with live claim handling. - Learn how to investigate claims, evaluate coverage and liability, communicate with customers and partners, and make informed claim decisions with the support of experienced leaders. - Starting base salary of approximately $45,840 to $50,000, with a defined increase to $55,000 upon successful completion of training and meeting performance expectations. - Transition into the Complex Adjuster role after training, handling a balanced mix of claim complexity that supports continued skill development and long-term success. - Strong fit for motivated, customer-focused candidates interested in building a long-term career in claims. Salary Range: $45,840 - $50,000 Class Start Date: July 27, 2026 Qualifications - Bachelor's degree or equivalent work experience. - Successful history of time management, multi-tasking, and customer-facing communication. - Ability to secure an adjuster insurance license within 90 days of the start date. - Strong written and verbal communication skills. - Proficient in Microsoft Office Suite and/or Google Suite. - High sense of professionalism while remaining empathetic. - Curious in nature. - Willingness and ability to keep learning. - Great attention to detail with high organizational skills. - Ability to approach problems with an open mind. - Strong decision-making capabilities. - Ability to complete other duties as assigned. Requirements - Deliver a high-quality claims experience for all policyholders and claimants by managing claims with professionalism and empathy. - Verify coverage and assist in determining liability for a range of accident scenarios, under guidance from senior adjusters or claims leadership. - Obtain detailed accident statements from drivers, passengers, and witnesses to develop clear liability perspectives. - Maintain consistent, prompt, and courteous contact with all involved parties throughout the claim lifecycle. - Use time management and organizational skills to proactively manage pending claims, tasks, and correspondence. - Coordinate vehicle repairs and assist customers with rental reimbursement processes. - Participate in team reviews of claims handling practices to strengthen understanding of policy language and claim best practices. - Engage in continuous learning to develop a strong understanding of policy interpretation, liability assessment, court decisions, and emerging claims guidelines. - Recommend process and product improvements based on observed opportunities. - Interact and communicate effectively with customers, peers, vendors, and managers. - Support the development of claims documentation and training materials as knowledge grows. Benefits - Structured training and development opportunities. - Defined career paths based on performance and readiness. - Company funded licensing for adjusters. Company Description As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data.

Role Description As an Early Injury Resolution Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry. Salary Range: $61,900 - $70,000 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. Qualifications - Bachelor’s degree preferred - 2+ years of successful experience handling personal auto insurance claims across multiple states - Demonstrated high quality claim handling balanced with strong productivity - Strong technical understanding of liability and casualty principles - Aptitude to quickly learn and apply new concepts - Coachable and committed to professional growth - Experience managing complex personal auto claims through closure - Viewed as a resource within team and functional area - High sense of professionalism while remaining empathetic - Familiarity with claims best practices required - Curious in nature - Great attention to detail - Ability to approach problems with an open mind Requirements - Confirms coverage and determines liability for a wide range of accident scenarios - Delivers an industry-leading claim experience for all policyholders and claimants - Consistently makes prompt and courteous contact with every party involved in a claim - Maintains and updates a diary/schedule for each claim in the adjuster's pending - Responds to claim correspondence in a timely fashion with very high quality - Obtains detailed accident descriptions from drivers, passengers and witnesses - Coordinates the repair of damaged vehicles, and assists with rental reimbursement - Sets and maintains a loss reserve for every claim in the adjuster's pending - Evaluates and settles non-severe injury claims - Provides input for continuous development of claims guidelines and best practices - Recommends potential product developments and process improvements - Interacts and communicates effectively with customers, peers, vendors and managers - Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Company Description As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com .

Role Description We are looking for a SIU Field Investigator II. In this role, you will play a critical role in driving the values on which our company was founded. This position will challenge you and push your critical thinking, creativity, and communication skills to help us solve complex problems. We’re looking for an investigator who integrates well with our claims culture. Our perfect candidate: - Understands the auto claims fraud landscape with experience conducting investigations in the field. - Is financially savvy and articulates both sides of an issue with clarity. - Digests complex information quickly and accurately. - Is comfortable making decisions. This role is vital to our claims team’s success. Salary Range: $78,800 - $98,500 Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. How You Will Make an Impact - Conduct field investigations involving claims suspected of fraud, including complex investigations involving multiple claims, organized fraudulent activity, staged accidents, and provider-related fraud. - Perform in-person investigative activities including scene investigations, neighborhood canvasses, witness interviews, recorded statements, accident-site documentation, and surveillance operations. - Identify, document, preserve, and report investigative findings through detailed written reports, photographs, video evidence, diagrams, and other supporting materials. - Investigate claims involving potential misrepresentation through examination of physical evidence, vehicle inspections, social media research, public records, and coordination with internal and external partners. - Coordinate forensic inspections and investigative efforts with vendors, law enforcement, legal counsel, and other stakeholders. - Conduct and support Examinations Under Oath (EUOs), including gathering supporting documentation and investigative materials. - Occasionally testify in court proceedings, depositions, arbitration hearings, or remotely, and complete sworn affidavits as needed. - Serve as a field resource for Claims and SIU staff regarding fraud indicators, investigative strategy, and evidence development. - Proactively identify questionable claims and emerging fraud trends through field observations and investigative activity. - Maintain timely and accurate case documentation while managing a high-volume investigative caseload across assigned territories. - Engage in ongoing learning opportunities related to fraud trends, investigative techniques, court decisions, and applicable state regulations. - Provide input into continuous improvement of SIU investigative processes, best practices, and field operations. - Interact and communicate effectively with customers, witnesses, vendors, attorneys, law enforcement, peers, and leadership while maintaining professionalism and empathy. - Mentor and assist less experienced investigators by sharing investigative techniques, field practices, and fraud detection strategies. Qualifications - Minimum of 3 years of experience conducting insurance fraud investigations, with significant field investigation experience preferred. - Experience handling automobile injury, property damage, staged accident, and/or organized fraud investigations preferred. - Demonstrated experience conducting surveillance, scene investigations, witness interviews, and evidence collection. - Strong understanding and application of laws, statutes, regulations, and compliance requirements related to fraud investigations and field operations. - Ability to independently manage investigations, prioritize assignments, and make sound investigative decisions in the field. - Experience conducting or supporting Examinations Under Oath with minimal direction. - Strong written and verbal communication skills, including preparation of detailed investigative reports and courtroom testimony. - Understanding of telematics data, location services, Event Data Recorder (EDR) analysis, and other vehicle forensic technologies preferred. - Fraud Claim Law Specialist (FCLS), Certified Fraud Examiner (CFE), CPCU, or other fraud-related certifications preferred. - High degree of professionalism, discretion, and sound judgment while remaining empathetic and customer-focused. - Ability and willingness to travel regularly within assigned territory, including occasional overnight travel as needed, and utilize vehicle as a workstation. - Valid driver’s license with acceptable driving record required. Requirements - As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. - This helps us create a more personal and engaging experience for both you and our interviewers. - Being on camera is a standard requirement for our process and part of how we assess fit and communication style. - If you have any concerns, feel free to let us know once you are contacted. Benefits - Please see our Privacy Notice available HERE for more information on how we process your personal data. - Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability. - The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. - If reasonable accommodation is needed, please contact recruiting@joinroot.com.

Role Description We are seeking an experienced and customer-focused Field Appraiser to join our Claims team in California. This role is responsible for handling both field and desk appraisals, delivering a best-in-class claims experience for policyholders and claimants throughout the vehicle damage and repair process. The ideal candidate brings strong technical expertise in auto estimating, damage analysis, and total loss evaluations, along with the ability to identify potential fraud indicators and distinguish loss-related damage from pre-existing or unrelated vehicle damage. This position requires the ability to conduct thorough vehicle inspections, accurately document findings, and make sound coverage and repair-related decisions while maintaining empathy, professionalism, and proactive communication with customers. Salary Range $78,800 - $98,500 How You Will Make an Impact - Conduct field and desk appraisals for auto physical damage claims providing an industry-leading claims experience. - Write accurate vehicle repair estimates using CCC and supporting documentation. - Inspect damaged vehicles in person when necessary to assess repairability and damages. - Review and approve supplemental repair requests and additional parts usage. - Prepare and review total loss evaluations for policyholders and claimants. - Issue or authorize payments for vehicle repairs. - Coordinate vehicle repairs and proactively manage rental timelines and extensions. - Maintain prompt, professional, and empathetic communication with customers, repair facilities, vendors, and internal partners. - Maintain accurate claim documentation and update claim files in a timely manner. - Manage diaries and pending claim workloads effectively to ensure timely claim resolution. - Respond to claim correspondence with a high level of quality and urgency. - Provide feedback and recommendations to improve claims processes, guidelines, and customer experience. - Stay current on industry trends, claims best practices, policy updates, and California regulatory requirements. Qualifications - 3+ years of experience handling auto insurance claims, including: - Writing repair estimates - Approving supplements - Coordinating rental extensions - Completing total loss valuations - Strong experience using CCC. - Ability to obtain and maintain required California insurance licensing and any additional state licenses as needed. - Strong technical understanding of vehicle repair processes and alternative parts usage. - Ability to independently manage both field inspections and desk appraisal responsibilities. - Ability to identify potential fraud indicators. - Excellent communication and customer service skills. - High level of professionalism while maintaining empathy and compassion for customers. - Strong attention to detail and organizational skills. - Curious mindset with the ability to solve problems creatively and collaboratively. - Familiarity with claims best practices and regulatory compliance standards. - Reliable internet connection for remote work, video conferencing, and daily operations. - Proficiency with Windows-based systems and Google Workspace. Preferred Qualifications - Prior experience handling California auto claims in the field. - Experience working in a fast-paced, high-growth claims environment. - I-CAR, ASE, or other industry certifications preferred. Physical & Travel Requirements - Ability to travel locally within assigned California territories for vehicle inspections as needed. - Ability to operate a motor vehicle and maintain a valid driver’s license. - Ability to work remotely and in the field as business needs require. Interview Process As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Privacy Notice Please see our Privacy Notice available HERE for more information on how we process your personal data. Accommodation Policy Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com .

Title: Senior Software Engineer Location: Remote (United States) Department: Engineering Job Description: The Opportunity We are looking for a Software Engineer to join engineering at Root. In this role, you will work closely with peers on a team within a product domain (e.g. Pricing, Underwriting, Claims, etc). You’ll play a key role in solving customer and business problems in collaboration with your teammates. Salary Range: $136,500 - $155,000 (Eligible for Competitive Bonus & Equity Offering) Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US. How You Will Make an Impact - Write, test, and deploy software solutions that are accurate and resilient - Actively seek to understand the customer’s problem to ensure you are developing effective solutions - Collaborate closely with supportive teammates to share and improve your work - Clearly communicate and document your work to help others learn - Support your systems in production resolving incidents and issues that affect our customers - Increase the effectiveness of your team by suggesting code and process improvements What You Will Need to Succeed - 2+ years as a software engineer - Experience in Ruby on Rails or equivalent - Familiarity with React/React Native or equivalents - An eagerness to work closely with your team in a collaborative environment - Curiosity in clearly defining the customer problem that needs to be solved - Excellent communication skills both with engineering colleagues and team stakeholders As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com

Role Description We are looking for a Procurement Manager to help lead Root’s procurement function as a strategic, technology-enabled partner to the business. This role will own complex sourcing, contracting, and vendor management work while coaching procurement team members and improving the processes and systems that support intake-to-pay operations. The right candidate is analytical, commercially minded, and comfortable operating across business teams, Legal, Finance, InfoSec, Privacy, IT, and vendors. They should bring strong procurement judgment, practical contracting experience, and the ability to use data, tools, and repeatable processes to improve speed, quality, and stakeholder experience. Salary Range: $100,700 - $125,800 (Eligible for competitive bonus and equity offering) Root is a “work where it works best” company. While this role may be performed remotely within the U.S., preference will be given to candidates based near our Columbus headquarters or to those who can travel to Columbus regularly for team meetings, stakeholder collaboration, and key business moments. Qualifications - 7+ years of procurement, sourcing, vendor management, or related experience, preferably in a technology-enabled, regulated, or fast-paced environment. - Experience managing, coaching, or developing procurement professionals or cross-functional project teams. - Strong commercial and contracting judgment, including experience with pricing, payment terms, renewals, SaaS agreements, SOWs, order forms, vendor risk, and negotiation strategy. - Experience working with Legal, Finance, InfoSec, Privacy, IT, Accounting, business leaders, and external vendors. - Strong analytical skills and comfort using data to manage performance, identify bottlenecks, and communicate progress. - Experience with procurement orchestration, CLM, sourcing, workflow, or contract repository tools. Zip, Ironclad, or DocuSign experience is a plus. - Strong project management skills, including the ability to manage competing priorities, clarify ambiguous requests, drive follow-up, and keep work moving. - Tech-savvy mindset with curiosity about automation, AI, workflow design, and scalable operating processes. - Insurance, financial services, SaaS, AI tooling, data, security, or technical procurement experience is a plus. - Bachelors degree with analytical focus and/or procurement, supply chain, program management, business, or relevant industry certifications preferred. Requirements - Lead complex sourcing, contracting, renewal, and vendor management initiatives across a range of business functions and vendor categories. - Partner with stakeholders to clarify scope, evaluate vendor options, negotiate commercial terms, and guide requests through Root’s procurement process. - Deliver measurable savings, cost avoidance, improved vendor value, and stronger commercial outcomes. - Negotiate and manage complex vendor contracts, including pricing, renewals, payment terms, usage rights, service levels, and vendor accountability. - Partner with Legal, Finance, InfoSec, Privacy, IT/IAM, Accounting, and business stakeholders to align vendor selection, risk review, budget approval, contracting, and implementation needs. - Ensure procurement requests are complete, accurately routed, and actively managed through intake, review, approval, contracting, signature, and renewal planning. - Identify opportunities to streamline vendor portfolios, consolidate spend, improve contract terms, and reduce operational friction. - Use data to monitor procurement performance, request health, savings realization, cycle time, throughput, and stakeholder experience. - Help Root buy the right things, the right way: balancing speed, commercial value, risk management, stakeholder enablement, and clean operational execution. Benefits - Competitive salary range. - Eligible for competitive bonus and equity offering. - Remote work flexibility within the U.S. Company Description As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com.

Role Description As a Complex Adjuster, you will manage a caseload of intricate claims, where you’ll be responsible for investigating both coverage and liability. You will be expected to push the boundaries of what's required and think critically about our customers' needs and how those align with our product offerings. Our goal is to leverage technology, data, and a team of highly skilled individuals to build a claims experience recognized as the best in the industry. Salary Range: $53,800 - $60,000 Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus, Ohio. Qualifications - Bachelor’s degree or equivalent experience required - Ability to obtain additional insurance licenses within 30 days - 3-5 years of file ownership experience in handling insurance claims - Proficient in reading and interpreting policy language - Skilled in assessing and explaining liability decisions, including scenarios involving shared negligence - Strong understanding of liability and casualty principles - Professional demeanor with empathy - Familiarity with claims best practices - High attention to detail - Open-minded approach to problem-solving - Ability to maintain high-quality claim handling while ensuring strong productivity - Quick learner with the ability to apply new concepts - Coachable and committed to professional growth - Experience managing complex personal auto claims to closure - Recognized as a resource within the team and functional area Requirements - Deliver an industry-leading claims experience for all policyholders and claimants - Verify coverage and determine liability for a wide range of accident scenarios - Consistently make prompt and courteous contact with all parties involved in a claim - Utilize exceptional time management and organizational skills to proactively manage pending claims and associated tasks - Respond to claim correspondence in a timely manner - Obtain detailed accident statements from drivers, passengers, and witnesses - Coordinate vehicle repairs and assist with rental reimbursement - Contribute to the continuous development of claims guidelines and best practices - Recommend potential product developments and process improvements - Interact and communicate effectively with customers, peers, vendors, and managers - Engage in learning opportunities to expand knowledge of personal lines claims, court decisions affecting the claims process, current claims guidelines, and policy changes and modifications Company Description As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com .

The Opportunity At Root, we believe that disrupting the insurance industry starts with delivering best-in-class pricing segmentation—powered by leading-edge technology and automation. As a Software Engineer in the Pricing team, you’ll be instrumental in designing, implementing, and maintaining the systems that enable our pricing models to segment customers effectively at scale, and empower our Data Scientists, Actuaries and Analysts to develop, analyze and deploy pricing models efficiently. Salary Range: $126,300 - $145,000 (Bonus and LTI Eligible) Root is a “work where it works best” company. Meaning we will support you working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus, Ohio. How You Will Make an Impact - Write, test, and deploy software solutions that are accurate and resilient - Actively seek to understand our business and customers' problems to ensure you are developing effective solutions - Collaborate closely with supportive teammates to share and improve your work - Clearly communicate and document your work to help others learn - Support your systems in production resolving incidents and issues that affect our customers - Increase the effectiveness of your team by suggesting code and process improvements What You Will Need to Succeed - 2+ years as a software engineer - An eagerness to work closely with your team in a collaborative environment - Curiosity in clearly defining the business and customer problems that need to be solved - Excellent communication skills both with engineering colleagues and team stakeholders Bonus if You Have - Experience in Ruby on Rails, Rust - Experience with Amazon Web Services - Experience in observability, such as Datadog - Experience with premium calculation/rating systems As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through. Please see our Privacy Notice available HERE for more information on how we process your personal data. Consistent with the Americans with Disabilities Act (ADA) and the Civil Rights Act of 1964, it is the policy of Root to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Root. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact recruiting@joinroot.com