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RapidSOS

RapidSOS is a technology company focused on transforming emergency response systems, with the mission of securely linking real-time data from millions of devices directly to 911 an

Director, Business Intelligence & Analytics

Location

California + 2 moreAll locations: California | New York | Massachusetts

Posted

77 days ago

Salary

$190K - $215K / year

Seniority

Lead

8 yrs expEnglishBigQuerySQLTableau

Job Description

Director, Business Intelligence & Analytics

RapidSOS

• Be a key partner to the executive team on planning, forecasting, and investment tradeoffs — not just reporting on decisions, but helping shape them. • Own the analytical frameworks that inform how RapidSOS allocates resources, evaluates performance, and identifies growth opportunities. • Lead white space analysis, upsell opportunity identification, and customer health scoring to drive GTM strategy. • Influence board and investor narratives by ensuring the data behind our story is airtight, consistent, and compelling. • Establish and enforce definitions for all key business metrics — ARR, churn, pipeline, product utilization, and customer health — across Finance, Revenue, and Product. • Serve as the arbiter of truth when metrics conflict across systems or teams. • Partner with Finance on investor-grade reporting standards and SaaS metric definitions. • Identify opportunities to use AI to automate recurring reporting, anomaly detection, forecasting, and narrative generation. • Build workflows that reduce manual analysis and increase the speed from data to decision. • Partner with Data Engineering and Product to incorporate predictive and AI-generated insights into dashboards and executive reporting. • Establish best practices for responsible AI use in analytics, including validation, governance, and transparency. • Build and maintain dashboards and reporting that drive board, investor, and leadership decisions. • Own the cadence of executive data deliverables including weekly leadership reviews, monthly business reviews, and board packages. • Translate complex data into clear, decision-ready narratives for senior stakeholders. • Embed analytics support across RevOps, Product, and Finance — delivering insights at the speed each team operates. • Partner with Product on utilization metrics, adoption trends, and retention risk signals. • Enable self-serve analytics capabilities across the organization so teams move fast without breaking things. • Hire, develop, and grow a high-impact team of analysts and analytics engineers over time. • Partner closely with the Data Engineering team (Databricks/medallion architecture) to ensure the analytics layer is reliable, scalable, and governed. • Evaluate and evolve the BI and AI toolstack to match the ambition of the function.

Job Requirements

  • 8+ years in analytics, business intelligence, or data strategy roles, with 3+ years in a leadership capacity.
  • Deep experience in a B2B SaaS environment — you understand ARR, net revenue retention, CAC, pipeline coverage, and the metrics that matter to investors and operators.
  • Proven ability to be a strategic partner to senior leadership, not just a reporting function — you’ve influenced planning, budgeting, and investment decisions with data.
  • Experience using AI tools to accelerate analytics workflows: automated SQL generation, natural language data exploration, AI-assisted modeling, or narrative reporting.
  • Track record of reducing manual reporting effort through automation or intelligent tooling.
  • Hands-on with modern BI tooling (Tableau, Looker, Power BI, or similar); strong SQL skills required.
  • Experience working with cloud data platforms (Databricks, Snowflake, BigQuery, or equivalent).
  • Executive presence — you can present to the board with confidence and translate complexity into clear decisions.
  • Comfort experimenting with new tools and shaping how AI is used responsibly inside an organization.
  • Familiarity with analytics engineering workflows and tools and DataBricks familiarity is a plus.
  • Prior experience building or formalizing a BI function from the ground up a plus.

Benefits

  • Competitive salary and benefits and equity participation
  • A dynamic, flexible and fun start-up work environment with a highly talented team
  • The chance to work with a passionate team on solving one of the largest challenges globally

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